Userpilot

DECEMBER 8, 2022

Good product positioning helps achieve customer fit and avoid customer dissatisfaction. Market research and customer discovery help validate ideas and make sure the market is ready for the product. Product failure is often attributed to poor UI/UX. SaaS startups fail due to poor product market fit.

Feedback Software 90

Feedback Software Research Software User Testing Analytic Tools 90

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. As anyone who has developed a training center will tell you, the number one goal of this effort is to get people to utilize training materials.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

MAY 9, 2024

Develop educational content, like webinars or courses, to help users discover new use cases and features. This increases product value and customer satisfaction. Set up referral programs to encourage existing users to promote the product and strengthen their loyalty. Reduce the workload of the customer success team.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52