Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Bring together UX, product, analytics, optimisation, and marketing teams and talk about the roadmap.

User Testing 121

User Testing Product Research Research Software UX 121

UX Studio

AUGUST 21, 2019

For everyone from product managers and owners to UX designers, UX researchers and marketers, creating personalized experience for users who interact with their products and services now poses one of the greatest challenges. Personalization also involves delivering the right message to the right person at the right moment.

Customer Experience 84

Customer Experience Data Visualization UX Research Software 84

Intercom, Inc.

FEBRUARY 20, 2018

Approaches consisting of demos, webinars, docs, videos, gifs and even short instructional UI copy all contributes to a great onboarding experience. Contextual in-app messages are extremely effective in encouraging onboarding actions. It’s one of the 5 key onboarding messages you should send. Contextual educational content.

Customer Experience 223

Customer Experience Framework User Testing Systems Review 223

Userpilot

AUGUST 28, 2022

Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Use interactive walkthroughs and in-app messages to provide continuous value and drive feature adoption and account expansion. Run webinars to educate customers on new features or updates.

Feedback Software 100

Feedback Software Customer Feedback Customer Experience User Testing 100

Userpilot

FEBRUARY 3, 2023

Effective strategies for primary onboarding: Greet users with welcome messages. Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. To invite users to a webinar, use slideouts.

Onboarding KPIs 91

Onboarding KPIs Customer Experience User Testing Customer Feedback 91

Userpilot

APRIL 22, 2024

Using targeted in-app messages to guide users through key features effectively. Use progressive disclosure in your product UX Progressive disclosure in UX is about showing only the most essential elements upfront and providing access to additional features as needed. Learn about secondary onboarding on this free webinar.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

MAY 21, 2023

Add different types of content, such as webinars , guides, or video tutorials. You can use Userpilot to help with proactive customer support by creating different UX patterns , segmenting your customers, and surveying them to identify friction points. Your users can have many different learning styles, so you should cater to everyone.

Feedback Software 83

Feedback Software User Friction User Testing Customer Experience 83

Userpilot

JULY 31, 2023

TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. A product marketing manager (PMM) is responsible for a product’s positioning, messaging, and branding. Sign up for Userpilot’s engaging webinar series here.

Product Marketing 79

Product Marketing Onboarding KPIs User Testing Marketing 79

Userpilot

AUGUST 20, 2023

Invite users to one-on-one webinars when they fail to adopt a feature. Users learn about the new or existing feature by stumbling on it or through in-app messaging — pop-ups, modals, etc. Tracking this metric can give you valuable insights into issues like relevance, effectiveness, UI/UX issues, onboarding mistakes, and the like.

Feedback Software 76

Feedback Software Onboarding KPIs Product Research Strategy 76

Userpilot

MARCH 27, 2023

Host webinars to showcase the value of advanced features and promote new features with in-app messages. Increase feature adoption rate with webinars Hosting webinars can be an effective way to showcase advanced features within your product. Increase feature adoption with a webinar. Example of a product tooltip.

Onboarding KPIs 79

Onboarding KPIs User Testing Customer Experience Customer Feedback 79

Userpilot

AUGUST 14, 2023

Host webinars to promote new features. Content formats such as blog posts, newsletters, informative videos, webinars, etc., Then you can trigger personalized in-app marketing messages to introduce them to relevant features and offer contextual in-app guidance. Webinar invitation to promote new features. Welcome survey.

Onboarding KPIs 83

Onboarding KPIs Strategy Marketing User Testing 83

Userpilot

MAY 7, 2024

Rocketbots Rocketbots ( respond.io ) is an AI-powered customer communication platform designed to manage and automate customer conversations across various messaging apps. Demio Demio is a webinar hosting service that supports live, automated, and on-demand webinars. Hosting a webinar on Demio. Rocketbots welcome screen.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Customer Communications 93

Userpilot

MARCH 16, 2023

Userpilot enables you to create multiple no-code onboarding UX patterns , segment users, and track product and behavior analytics. Onboarding welcome email: Follow up on your in-app onboarding process with a message directly to your customers’ inboxes. You can watch the webinar below: Product-led savings webinar.

Analytic Tools 83

Analytic Tools Feedback Software Customer Experience User Testing 83

Userpilot

APRIL 28, 2023

Use webinars to drive customer success by educating customers on how to use your features to meet their goals. Use multichannel support: in-app messaging , social media groups, or help centers. Drive customer success with webinars Webinars can help reduce the time it takes to educate your customer on how to use your product.

Feedback Software 80

Feedback Software Analytic Tools Onboarding KPIs User Testing 80

Intercom, Inc.

FEBRUARY 20, 2018

Approaches consisting of demos, webinars, docs, videos, gifs and even short instructional UI copy all contributes to a great onboarding experience. Contextual in-app messages are extremely effective in encouraging onboarding actions. It’s one of the 5 key onboarding messages you should send. Contextual educational content.

Customer Experience 162

Customer Experience Framework User Testing Systems Review 162

Userpilot

OCTOBER 10, 2022

Product marketing involves bringing a product to market and aligning its messaging with customer needs. Product marketers define market positions, shape product messaging, and drive product pricing and customer retention strategies. Userpilot organizes webinars to teach users how to use new features.

Feedback Software 84

Feedback Software Research Software Product Research User Testing 84

Userpilot

DECEMBER 11, 2022

Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. Host webinars and deploy interactive product demos to boost customers’ knowledge of your product and how it aids their JTBD. Step 3: Decide on your key messaging. Userpilot webinars.

B2B 90

B2B Feedback Software Product Marketing Customer Experience 90

Userpilot

FEBRUARY 2, 2022

The method you choose for your product updates should always depend on the context – but it’s never wise to clog up your user’s screen with unnecessary messages. Ensure your updates land effectively by choosing the right kind of in-app messaging. Avoid cluttering the user’s UI with in-app messages.

Feedback Software 87

Feedback Software Research Software User Testing Data Visualization 87

Userpilot

JULY 23, 2023

The inbound marketing team for attracting and engaging potential customers through guides , webinars, and events. This team focuses on in-app marketing by designing campaigns and messages to educate and encourage users about the new feature. The team members implement these strategies via guidebooks , webinars, events, etc.

B2B 74

B2B Research Software Feedback Software Customer Experience 74

Userpilot

DECEMBER 19, 2022

A notification is a message or alert popup companies use to send information to users. Here are some notification UX best practices: Personalize your messaging to increase engagement. Internal notifications, also called in-app messages , are sent to users within the product. Let’s begin! What are notifications?

Feedback Software 87

Feedback Software Reporting Tools User Testing Software Review 87

Userpilot

JUNE 20, 2023

But you can turn the table around by adding a prompt using tooltips or other in-app messages to drive engagement to relevant features: Example of using an empty state to drive action during the user onboarding process. Then host a webinar that explains the importance of these features and how to adopt them. Tooltip design in Userpilot.

Customer Experience 85

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 85

Userpilot

MAY 29, 2023

In-app messages allow you to provide customized training and webinars to familiarize users with new features or identify improvement opportunities. You can then personalize their in-app onboarding experience with contextual guides or messages and thus help users reach the activation milestone faster. Webinar invite by Userpilot.

Analytic Tools 62

Analytic Tools Feedback Software Customer Feedback Data Visualization 62

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Offer custom educational resources based on user behavior – for example, if a user hasn’t tried an important feature, encourage them to watch a webinar explaining its value.

Customer Experience 88

Customer Experience User Testing Feedback Software Customer Feedback 88

Userpilot

JANUARY 9, 2023

For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool. You can provide this guidance via customized educational resources like personalized videos and webinars. Userpilot webinar slideout. Respond to feedback with customized messages.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Userpilot

APRIL 21, 2023

Airtable caters to all learning styles by including a wide range of content types in its resource center that include templates, webinars, help articles, etc. It improves the UX by making it easy and convenient for users to find quick answers to their questions without leaving the app. Why do you need an in-app resource center?

Feedback Software 82

Feedback Software Analytic Tools Data Visualization Embedded Analytics 82

Userpilot

FEBRUARY 28, 2023

Organize webinars to help users adopt more advanced features. Review your product analytics, and A/B test your in-app messaging for added context. Organize webinars to educate new and existing users on how to use your product For more advanced features where tooltips alone won’t cut it, host webinars too.

Analytic Tools 79

Analytic Tools Feedback Software User Testing Data Visualization 79

Userpilot

APRIL 30, 2022

In-app messaging is a type of message that is sent to users while they are active in the app. You can leverage in-app messages to onboard new users , engage users, and reduce churn. You can use slideouts to collect feedback, remind users to try one of your features, or send messages like a webinar announcement.

Feedback Software 91

Feedback Software Analytic Tools Software Review Customer Feedback 91

Userpilot

OCTOBER 10, 2022

To improve adoption, use walkthroughs to improve feature discovery , send in-app feature announcements , arrange webinars to guide customers, use secondary onboarding to unlock advanced features, and collect user feedback and act on it. Organize webinars to explain the new features to existing users. Secondary onboarding webinar.

Onboarding KPIs 73

Onboarding KPIs Feedback Software Analytic Tools Research Software 73

Userpilot

JUNE 22, 2023

Trigger new feature announcements and send webinar invitations to educate relevant user segments. Use interactive walkthroughs to guide users in-app Interactive elements such as tooltips , pop-up messages, etc., Sending webinar invitations to educate customers on new or advanced features can help you overcome this challenge.

Data Visualization 78

Data Visualization Feedback Software Analytic Tools Customer Experience 78

Userpilot

FEBRUARY 7, 2022

To communicate your feature and product launches use a combination of channels and mediums: in-app messaging announcements ( modals , tooltips , slideouts), email announcements, blogs, social media posts, product listing&discovery platforms (Product Hunt). Feature release examples using in-app messaging. #1

Product Research 89

Product Research Webinar Customer Experience Software Review 89

Userpilot

FEBRUARY 4, 2023

Using tooltips and running webinars to guide customers can help you drive feature discovery. Contextual in-app messaging can also be a great way to engage your customers and make them spend more time on your products. Tooltips provide customers with a quick and easy-to-understand visual prompt in the form of a small pop-up message.

Feedback Software 85

Feedback Software Analytic Tools Research Software Product Research 85

Userpilot

DECEMBER 19, 2022

Use popups, tooltips, and other forms of in-app messaging to prompt feature discovery and adoption. Welcome messages are a good way to have a positive first impression and learn more about your customers and their goals. Avoid friction like unclear messaging, long forms, etc. A simple welcome message to get users started.

Analytic Tools 89

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 89

Userpilot

MARCH 14, 2023

Its benefits include: It helps you personalize the customer journey by making it possible to deliver relevant messaging to each user, improving overall customer satisfaction. Improve event-driven marketing efforts Event-driven marketing is the process of triggering marketing messages or contextual flows based on in-app events.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Customer Experience 86

Userpilot

FEBRUARY 22, 2024

Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Analyze your funnel to identify friction and drop-off points and use UX research methods to find out the reasons. Stay ahead of the curve with product-led growth best practices with Userpilot’s engaging webinars.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

SEPTEMBER 16, 2022

Fixing empty states with in-app messaging and pre-made templates, like Userpilot. Every interaction from the moment the user starts recognizing your brand (each message, setup process, upsell) must be highly personalized. Onboarding webinar on Demio. Demio onboarding webinar. Demio onboarding webinar.

Feedback Software 86

Feedback Software Customer Experience User Testing Customer Feedback 86

Userpilot

OCTOBER 7, 2020

When in-app messages are best for driving new feature adoption. When webinars are best for driving new feature adoption. What other messaging are you sending users at the same time? With our three factors in mind, it’s easy to build a framework for evaluating channels and messaging. Other channels to think about.

Onboarding KPIs 75

Onboarding KPIs Customer Experience Analytic Tools User Testing 75

Userpilot

APRIL 29, 2023

Introduce users to secondary features so they can unlock more value and achieve success with your product—like Userpilot webinars. But how are you supposed to know what the “right” message and the “right” time are for a specific user? Userpilot ’s webinar invitation disguised as a new feature announcement.

Analytic Tools 83

Analytic Tools Feedback Software User Testing Customer Experience 83