Michael J. Fordham

DECEMBER 12, 2022

Vev’s selection of click-triggered image carousels are a good alternative, if you’d still like to work some horizontal movement into your piece. Using the breakpoint selector in the bottom left, we can toggle between desktop, tablet, and mobile canvas sizes. Once we select a different viewport, our design might look a little crowded.

Customer Experience 52

Customer Experience Magazine Web Development Web Developers 52

Intercom, Inc.

NOVEMBER 30, 2021

To achieve this seemingly elusive balance, it connects these three support layers and core capabilities: Proactive support that helps you get ahead of known problems before they reach your team using outbound messages , product tours , and mobile carousels.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

StubHub

MARCH 28, 2019

That’s a lot of people, a lot of tickets, and a whole lot of web and mobile traffic. For instance, during the entirety of the NCAA tournament, the banners and carousel on our homepage will promote the games from one round to the next. Last year, nearly 700,000 fans attended the NCAA Championship Tournament.

Banking 40

Banking Events Advertising Software Engineering 40

UX Studio

AUGUST 30, 2023

There are a few aspects to make sure the design is accessible to more people: Make sure your sliders and carousels are easy-to-control Consider adding a “turn off or reduce motion” option to your solution Always consider the platforms you design for: what seems to be a slight motion on desktop, might be extremely triggering on mobile Provide an alternative (..)

UX 58

UX Research Software User Testing Product Research 58

Intercom, Inc.

SEPTEMBER 15, 2020

It harnesses the power of multiple channels across web and mobile, from emails to Mobile Carousels , reaching your customers wherever they are. Mobile Carousels. Mobile push notifications. In lots of tools on the market, that sort of multichannel messaging is difficult, to say the least. Product Tours.

Data Visualization 231

Data Visualization Research Software Reporting Tools Customer Communications 231

Intercom, Inc.

AUGUST 18, 2020

You can also prevent customers from re-opening closed conversations in your mobile app. Increase customer engagement on your mobile app. Ever since we launched Product Tours, you’ve also been asking us for the ability to use them on mobile. In addition to your mobile users, we’ve improved onboarding for teammates too.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

NOVEMBER 10, 2020

Intercom enables you to have conversations with your customers across a wide variety of channels and message types – from email, Mobile Carousels, Product Tours, bots, and Banners, to chatting directly through the Intercom Messenger. Optimize your Mobile Carousels by understanding where users dropped off.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Intercom, Inc.

MAY 18, 2022

Switch , Mobile Push and Carousels , Whatsapp , in-app Messages , Messenger , Bots , email , social , Surveys and more). These interactions are stored within Intercom’s customer communications platform and shared across all channels (eg.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Intercom, Inc.

JULY 9, 2020

We just released Mobile Carousels to help you onboard customers and show them around your mobile app, share announcements, offer automated support and more. We also released a new customizable messenger launcher to match your logo so your brand continues across your website and product.

Messaging 129

Messaging Customer Experience Certifications Vision 129

Intercom, Inc.

JUNE 17, 2020

As a result, mobile apps pose an exceptional opportunity for businesses to build deeply personal, long-lasting relationships with their customers. So we built it for you – today, we’re incredibly excited to announce Mobile Carousels ! So we built it for you – today, we’re incredibly excited to announce Mobile Carousels !

Customer Experience 186

Customer Experience User Testing Messaging Product Research 186

Mind the Product

DECEMBER 18, 2018

For a long time, we’ve thought of interfaces strictly in a visual sense: buttons, drop-down lists, sliders, carousels (please no more carousels). Reasonably safe assumptions in web or mobile apps, where people already know the standard UIs and gestures, don’t apply in the conversational interface world.

Artificial Inteligence 115

Artificial Inteligence Data Visualization Analytic Tools Feedback Software 115

Userpilot

MARCH 21, 2023

Optimize your landing page for mobile devices and split-test its layout and other elements to maximize its conversion rate. Make it mobile-friendly 60% of traffic comes from mobile devices, which is why you need to optimize your landing pages for mobile devices without sacrificing the desktop experience.

Analytic Tools 52

Analytic Tools Research Software User Testing Data Visualization 52

Userpilot

JANUARY 5, 2022

This is doubly true on mobile, where modals are much less viable. On very rare occasions, you can use multiple modals back-to-back in a product tour , but it’s more common to allow users to click through multiple steps on one modal, carousel-style. Don’t overuse modals on mobile devices.

Feedback Software 52

Feedback Software User Testing Software Review Onboarding KPIs 52

Intercom, Inc.

DECEMBER 3, 2020

An example of that is Carousels, Tours, and most recently, Banners. So, email, push notifications, mobile carousels, chats, posts, product tours, and the ability to really orchestrate those, and create a consistent and meaningful journey for your customers.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Userpilot

JUNE 9, 2022

If you’re already using Intercom onboarding tool on your website or mobile app, consider alternative ways to help users learn how your app works quickly and effectively. If you have a mobile app, Userpilot might not be the best choice for you. Recently, Intercom released native mobile carousels.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Product Research 52

Userpilot

JANUARY 4, 2022

If you’re building a product tour , it’s better to allow the user to click through multiple screens on one modal carousel-style, as opposed to creating multiple modals. Be careful using modals on mobile. Notwithstanding the magic of responsive design, modals are often clunky on mobile devices.

UX 98

UX Reporting Tools Software Review User Testing 98

UX Studio: Product Management

FEBRUARY 20, 2018

We implemented a quick-view solution in the prototype, a simple carousel that can be used to check all the photos of an item. We followed a mobile-first approach. Also, most of our target audience consumes content mainly on mobile devices. It just takes forever…”. Our users loved it. Click to see the animation.

User Testing 108

User Testing UX Product Research Research Software 108

Mixpanel

MAY 5, 2021

Imagine the internal ‘pat on the backs’ and recognition that occurred when Gmail fully launched dark mode for the mobile app, Figma released multi-account to switch between personal and work design spaces, or Apple announced their M1 chip. Teams are praised whenever they release a new feature (or product) to their customers.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

NOVEMBER 19, 2023

Mobile Apps : While Intercom’s core features like the live chat messenger work on mobile apps, its product tours add-on is only compatible with desktop platforms. You can also enable this feature on your mobile app through Mobile SDKs > Content > Spaces.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

NOVEMBER 19, 2023

Mobile Apps : While Intercom’s core features like the live chat messenger work on mobile apps, its product tours add-on is only compatible with desktop platforms. There are also mobile-specific features like carousels, push notifications, and SMS messages.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 52

Userpilot

NOVEMBER 25, 2023

Mobile Apps : While Intercom’s core features like the live chat messenger work on mobile apps, its product tours add-on is only compatible with desktop platforms. There are also mobile-specific features like carousels, push notifications, and SMS messages.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

NOVEMBER 22, 2023

Mobile Apps : While Intercom’s core features like the live chat messenger work on mobile apps, its product tours add-on is only compatible with desktop platforms. There are also mobile-specific features like carousels, push notifications, and SMS messages.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

NOVEMBER 16, 2023

Mobile Apps : While Intercom’s core features like the live chat messenger work on mobile apps, its product tours add-on is only compatible with desktop platforms. There are also mobile-specific features like carousels, push notifications, and SMS messages.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Mixpanel

MARCH 16, 2023

Measurable outcomes: Immobiliare reached a 40% increase in real estate listings, 26% increase in mobile app traffic, and 50k users converted in-app. They also began tracking a variety of layered product interactions, including image carousel clicks and which items customers were adding to their cart but not buying.

Data Visualization 116

Data Visualization Analytic Tools Customer Experience User Testing 116

Userpilot

NOVEMBER 20, 2023

Mobile Apps : While Intercom’s core features like the live chat messenger work on mobile apps, its product tours add-on is only compatible with desktop platforms. There are also mobile-specific features like carousels, push notifications, and SMS messages.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Feedback Software 52

Userpilot

NOVEMBER 19, 2023

Mobile Apps : While Intercom’s core features like the live chat messenger work on mobile apps, its product tours add-on is only compatible with desktop platforms. These include tooltips, checklists, surveys, and mobile carousels or push notifications. Trigger conditions include signup date, last seen, last contacted, etc.,

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52