Alchemer Mobile

AUGUST 12, 2021

For many customers, their first interaction with a brand happens on a mobile device, so creating a stand-out mobile customer experience is key. In fact, we’re here to argue that the mobile customer experience should be prioritized by brands. Here are few quick mobile usage stats for you to reinforce this idea: 6.4

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. “Why do people like mobile banking? “Why do people like mobile banking? A mobile app sits best in that delightful and not annoying box,” Paul Barnes, Northern Europe and Middle East Territory Director, data.ai.

Finance 261

Finance User Testing Feedback Software Research Software 261

Alchemer Mobile

MAY 12, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Home apps: Mobile customer engagement benchmarks. Extreme demand drove MAU, usage, and consumer emotions, so mobile teams working in Home had to pivot how they gather and act on customer feedback. Download your copy here.

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Data Visualization User Testing Reporting Tools Feedback Software 264

Alchemer Mobile

MARCH 23, 2022

Our annual deep dive into mobile consumer engagement. Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. Watch the full webinar here or continue below.

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Data Visualization Entertainment Healthcare Webinar 246

Alchemer Mobile

DECEMBER 28, 2021

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Retarget based on shifts in sentiment.

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User Testing Customer Experience Customer Feedback Feedback Software 246

Alchemer Mobile

MARCH 9, 2022

4 steps to boost mobile customer retention. Some mobile marketers and product managers might think that push notifications are a great way to re-engage customers in the mobile experience. As a best practice, we’ve found the best way to engage customers is by targeting them at key mobile moments throughout the customer journey.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Alchemer Mobile

MARCH 31, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. People are willing to answer short, simple questions and share feedback when they’re proactively asked for it at the right mobile moment. The post Mobile App Customer Sentiment: 2022 Customer Engagement Benchmarks appeared first on Apptentive.

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User Testing Feedback Software Customer Experience Customer Feedback 263

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Mobile interaction and response rate benchmarks. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate.

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Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. The following data originates from our 2022 Mobile Consumer Engagement Report, which can be read in full here.

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User Testing Feedback Software Customer Feedback Customer Experience 264

Alchemer Mobile

MARCH 22, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. The Food and Drink industry embraced the transition to mobile in 2020, and the investments paid off in 2021. Interaction and response rates.

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Reporting Tools User Testing Data Visualization Feedback Software 264

Alchemer Mobile

DECEMBER 27, 2022

Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this. We’ve compiled a comprehensive list of the most popular KPIs that mobile app developers are using to measure (and solidify) their apps’ success. Mobile KPIs to monitor your competition on.

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Feedback Software Research Software User Testing Customer Experience 244

Alchemer Mobile

MAY 4, 2022

Our guide, How to Measure, Analyze, and Use Mobile Customer Sentiment, will help you improve product experiences, inform marketing campaigns, and beat your competition. How to measure mobile customer sentiment. What is mobile customer sentiment? Download your copy today. What’s inside: What is customer sentiment?

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User Testing Customer Feedback Customer Experience Download 245

Alchemer Mobile

MARCH 16, 2021

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Turn apps into listening channels.

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Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

MAY 17, 2022

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. In 2022, mobile eCommerce sales are expected to hit $437 billion, a 21.5 Below we identify five steps to create a holistic mobile customer feedback solution. percent increase from 2021.

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Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

JANUARY 27, 2022

Don’t get us wrong—mobile app ratings and reviews matter. Consumers are more skeptical of digital marketing tactics than ever before, and peer recommendations in the form of mobile app ratings and reviews stand as one of the greatest drivers of discovery and conversion. Expand your unique mobile customer base.

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Feedback Software User Testing Product Research Advertising 246

Alchemer Mobile

MAY 10, 2022

From adding features to modifying the user interface, the directions you can take your mobile app are endless. With infinite choices and limited bandwidth, how do you decide what to prioritize when it comes to improving your mobile customer experience? Step #1: Capture mobile customer feedback.

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User Testing Customer Feedback Customer Experience Feedback Software 260

The Product Coalition

NOVEMBER 17, 2021

So you’ve decided that mobile is important for your product but now you’re faced with the choice between whether to build a native app, build a mobile web app or make your existing web app more responsive. We aren’t concerned with content or marketing websites for mobile users. How you can do this?

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Research Software Analytic Tools Customer Experience User Testing 171

The Product Coalition

JANUARY 23, 2022

Manual testing of your mobile products is important and useful. What is Mobile Test Automation? This is writing code and/or using tools to automate the testing of mobile software?—?either either mobile versions/renderings of websites, or native mobile apps, for example on iOS or Android specific phones/tablets.

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User Testing Analytic Tools Feedback Software Research Software 191

Alchemer Mobile

JANUARY 12, 2022

It’s common knowledge in the retail world that mobile customer loyalty and reward programs work wonders to keep customers coming back time and time again. In this post, we go over why these programs are successful along with examples of some of the best mobile customer loyalty apps on the market such as Starbucks and NikePlus.

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User Testing Customer Experience Branding Reference 278

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Five types of mobile survey questions. These mobile survey questions include: What can we do to help? Mobile survey best practices.

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Product Research User Testing Customer Feedback Customer Experience 243

Alchemer Mobile

MAY 12, 2021

Mobile product managers handle an extremely long list of competing tasks—sometimes resulting in progress paralysis. If you feel like you have too much to do and need a new method for quick, effective prioritization, our new guide The Mobile Product Manager’s Productivity Quadrant is here to help.

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Product Management Product Manager Management Management 236

Alchemer Mobile

FEBRUARY 10, 2022

While it’s critical to perfect these fundamentals, we want to spend time diving into some of the more advanced mobile app marketing strategies to improve ASO. Advanced mobile app marketing strategies to improve ASO. We know this as mobile app marketing 101. App store optimization goals. ASO essentials. Description.

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Feedback Software User Testing Strategy Marketing 246

Alchemer Mobile

JUNE 7, 2023

These new features are the direct result of customer requests and are available immediately when you log into your Alchemer Mobile account, and in the latest versions of all the Mobile SDKs. Available Today All these updates are currently available in the latest versions of the Mobile SDKs and Dashboard.

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Alchemer Mobile

DECEMBER 22, 2020

Here are some of the top mobile customer trends from 2020 and what they mean for your brand. Ultimately, most mobile marketers and digital transformation experts know that more personalized experiences lead to better brand loyalty and therefore less churn. The post The Top Mobile App Trends from 2020 appeared first on Apptentive.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Alchemer Mobile

AUGUST 17, 2021

Through this approach, they’re able to improve app store ratings, make data-driven product decisions, perfect the mobile customer experience, and increase customer retention. When the Dunkin’ product team initially started soliciting feedback about their mobile app, they saw a deluge of requests for new features. The challenge.

Customer Experience 264

Customer Experience User Testing Customer Feedback Feedback Software 264

Alchemer Mobile

NOVEMBER 12, 2020

Their behaviors and preferences are changing, so your product roadmap and mobile features should be changing as well. Increase mobile customer NPS? Get more people signed up for your mobile loyalty program than you anticipated for the last quarter? The post Six Remote Mobile Product Manager Tips appeared first on Apptentive.

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Research Software Data Visualization Product Research User Testing 246

Alchemer Mobile

FEBRUARY 18, 2021

The way consumers interact with brands through their mobile devices has fundamentally changed – forever. Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. Key Mobile App Strategies for Travel Brands During the Reopening Process. Personalization.

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Travel Feedback Software User Testing Strategy 230

Alchemer Mobile

SEPTEMBER 10, 2021

Mobile surveys are powerful in understanding sentiment, but only if they’re shown at the right place and time within the app, to the right consumer segment. Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. Why you should use mobile surveys.

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User Testing Feedback Software Product Research Customer Feedback 236

Alchemer Mobile

NOVEMBER 11, 2021

You will be hearing from product professionals from leading brands like Disney, Redfin, and T-Mobile. Manager, T-Mobile Tuesdays Partners & Performance at T-Mobile. The post [Webinar] Product Lessons from Experts at Disney, Redfin, and T-Mobile appeared first on Apptentive. What tools or methodologies do you use?

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Webinar Feedback Software User Testing Customer Feedback 246

Alchemer Mobile

MAY 4, 2021

Here are several common use cases for surveys within the mobile experience and then questions you can ask to support those. Bonus mobile survey tips and tricks. Micro-surveys: In the mobile world, efficiency is key. Mobile surveys are powerful in understanding sentiment, but only if they’re used correctly.

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Product Research Feedback Software Data Visualization Onboarding KPIs 246

Alchemer Mobile

OCTOBER 13, 2020

Surveying your mobile customers is a great way to find out more about who they are, what drives them back to your app, how they feel about your app, and what they’d like improved. Five types of mobile survey questions. These mobile survey questions include: What can we do to help? Mobile survey best practices.

Product Research 246

Product Research User Testing Customer Feedback Customer Experience 246

Alchemer Mobile

JUNE 14, 2023

By Justin Falk, Product Manager for Alchemer APIs, and Vanessa Bagnato, Director of Product Marketing at Alchemer We are thrilled to announce the highly anticipated release of the Alchemer Mobile API. Available Today The Alchemer Mobile API empowers organizations to unlock the full potential of their in-app feedback programs.

Data Visualization 130

Data Visualization Feedback Software Customer Feedback Reporting Tools 130

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully.

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User Testing Customer Feedback Feedback Software Product Research 130