Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

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Userpilot

DECEMBER 19, 2022

This is essential because your customers aren’t all the same; their needs change as they progress through your product. Today’s article is going to discuss the onboarding phases and their importance for product adoption. It all begins when the customer signs up for your tool and has a continuous effect.

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Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

Feedback Software 97

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Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s analytics includes the following 4 features: Paths, Funnels, Reports, and Retention. Dashboards.

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 95

Userpilot

MAY 26, 2022

What is product education? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.

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Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

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Analytic Tools Feedback Software Research Software Data Visualization 75

Userpilot

MARCH 16, 2022

Which customer onboarding metrics can you use to track the success of your onboarding efforts? Customer onboarding can be tricky. This makes it all the more important to select the right metrics to optimize your customer onboarding. So without further ado, let’s see what these metrics are.

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Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. What is UserGuiding? Looking for UserGuiding alternatives? Then you're in the right place! User onboarding.

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Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 96

Userpilot

DECEMBER 17, 2021

Product marketing vs marketing? You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. Is there even any difference between product marketers and your regular marketer? Which does your company need? There’s a difference between product marketing and traditional marketing.

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Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. Higher customer retention. Increased customer lifetime value ( LTV ).

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Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. But isn’t that what all companies do? They promote their products, right? Not exactly.

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Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JUNE 4, 2021

Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list. We know the struggle is real.

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Feedback Software Analytic Tools User Testing Customer Feedback 59

Mind the Product

NOVEMBER 28, 2019

He’s someone you’ll certainly have come across if you’re at all interested in any of the discussion around the thinking and theory behind product management. Currently, John is the product evangelist at San Francisco product analytics software developer Amplitude. An Evangelist’s Working Week. ” Being a Trusted Expert.

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CardBoard

AUGUST 24, 2023

If you’ve landed here, chances are you’re curious about what Product Operations, or Product Ops, is all about. Maybe you’re considering a career in this field, or perhaps you’re a business leader wondering if your organization could benefit from a dedicated Product Ops team.

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Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

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Userpilot

MAY 14, 2020

Onboarding your customers successfully is tricky, right? That’s why choosing the best customer onboarding software is a big decision. Your customers won’t see any value from your product. Your customers won’t see any value from your product. Which none of us want, of course.

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Userpilot

MAY 7, 2021

The majority of SaaS users want to get what they want immediately, as opposed to waiting to speak with a member of your team. Responding to their needs slowly often leads to a low NPS score at best or, worse, to churn. But what exactly does self-service mean? What is self-service software? Allow us to explain.

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Userpilot

JULY 15, 2021

Despite its growing popularity, many people are still unfamiliar with SaaS product marketing. A common question is: what is SaaS product marketing? And how is it different from traditional marketing? In this post, I will give you an overview of what SaaS product marketing is and what it entails.

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Userpilot

JUNE 22, 2021

When new users drop off, product metrics suffer. Onboarding new users is one of the best ways to prevent this from happening. To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. What to look for in the best onboarding software for SaaS? Conclusion.

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Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? If you tell your partner to get something from the fridge, that is a workflow. A path is created when a task goes from incomplete to finished, from an empty hand to one with a sandwich. What is Onboarding Workflow Software?

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Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

JUNE 17, 2019

If you’re looking for Pendo competitors to better suit your needs, then you’ve come to the right place. We’ve tried out many Pendo alternatives, each with their own specific use case. By the end of this article you’ll have a greater understanding of Pendo competitors and which one you should use. User Segmentation.

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Userpilot

JANUARY 25, 2022

If you’ve released an innovative new product update, you may need to study the art of new feature onboarding before your customers want to use it. But how do you go about teaching customers to understand new features without spending a fortune on code? Definition: What is new feature onboarding?

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Gainsight

MAY 8, 2019

But you know what’s worse than spending time on demo calls? Buying the wrong software and getting stuck with a product that doesn’t serve your needs. So with that in mind, I wanted to provide a take on Pendo alternatives. Now, let’s dive into 10 advantages of Gainsight PX vs. Pendo. For that use case, it was great.

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Userpilot

FEBRUARY 15, 2022

In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. Daily active users (DAU) are the total number of unique visitors who use your product’s core features daily. What are monthly active users (MAU) in SaaS?

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Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

DECEMBER 1, 2021

What should the descriptive text say? Common use cases for tooltips in the SaaS world include user onboarding , upsells, new features , and product tours. Don’t forget to offer different tooltips to different user segments , depending on their respective needs. What is a tooltip? What are the two types of tooltips?

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Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. Fortunately, there is quite a selection of customer onboarding tools and platforms available on the market to simplify the implementation of onboarding processes for your SaaS product.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 97

Analytic Tools Research Software Onboarding KPIs Customer Experience 97

ProductPlan

JULY 11, 2019

Product teams must not only create an amazing product, they also need to set the stage for the product getting the awareness it requires for trial and user adoption. To avoid an unsuccessful launch and weak usage, product teams and their product marketing counterparts must be in lockstep.

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Userpilot

NOVEMBER 11, 2022

With Chameleon, you can create product tours to provide guided tours to customers, customize them with different styling options, create microsurveys to collect feedback, run A/B tests to compare product experiences, etc. Both products have several similar features. They also have very different pricing plans.

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Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JUNE 12, 2023

What is feature adoption? What tools can you use? If you’re after the answers to these questions, you’re in the right place, because that’s exactly what our guide tackles. Product adoption is a wider process and involves new users adopting the entire product. What is feature adoption?

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Userpilot

NOVEMBER 8, 2019

Unless you’ve been living under a rock the past decade, you’ll know that data is key to the success of any SaaS product. Perhaps the most important data at your disposal is product usage analytics. In this guide, we’re going to look at: What product usage analytics is. Why product usage analytics is so useful.

Data Visualization 48

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Userpilot

SEPTEMBER 20, 2022

Nailing the customer onboarding process is one of the most important tasks for any savvy PM or SaaS owner. In this article, we’re going to break down exactly what it takes for your customers to start getting value from your product – and therefore boost adoption. What is a customer onboarding process?

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Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

APRIL 27, 2023

Pendo is best known for its state-of-the-art analytics features. As a product adoption platform, it also offers survey functionality to collect customer feedback. How good are Pendo surveys though? You use them to collect actionable feedback to drive customer success. What are Pendo surveys?

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Userpilot

APRIL 15, 2022

Pendo vs Userpilot? Userpilot is a code-free product experience software, which gives non-tech teams the ability to create powerful contextual onboarding experiences. Userpilot is a code-free product experience software, which gives non-tech teams the ability to create powerful contextual onboarding experiences.

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 95

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

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Userpilot

NOVEMBER 29, 2022

Let’s face it: an onboarding tour is a key to unlocking your product’s sustainable growth. Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. What is an onboarding tour?

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Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. As a very advanced tool with high levels of customization, it may be difficult to set up.

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