Userzoom

MAY 22, 2019

As part of our UX 101 education series , where we discuss the different types of studies and research methodologies you can use with the UserZoom platform, we’d like to introduce our readers to the exciting world of tree testing! The post Tree Testing 101: A User Researcher’s Guide appeared first on UserZoom.

User Testing 110

User Testing Product Research Testing Customer Experience 110

Userzoom

DECEMBER 20, 2017

A quick recap for UserZoom – in early 2017 we redesigned the entire UserZoom product and have consistently improved it throughout the year, and will continue to do the same in 2018. We are clearly seeing a dramatic increase in overall research studies on our platform as well as increase in researcher studies per organization.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Userzoom

OCTOBER 13, 2017

So you’ve decided that you’re going to collect think out loud feedback from your participants on your next UserZoom study. If you haven’t created a think out loud study yet with Userzoom, or you just need a quick refresher, we’re here to help! UserZoom has study templates that our expert research team has created.

User Testing 51

User Testing Product Research Feedback Software Customer Feedback 51

Userzoom

APRIL 16, 2019

Welcome to our UX 101 education series about the different types of studies and research methodologies you can use with the UserZoom platform. The post Think Out Loud 101: A User Researcher’s Guide appeared first on UserZoom. Frowned upon at the movies, beloved in research. What is a Think Out Loud (TOL) study?

User Testing 116

User Testing Customer Feedback Customer Experience Product Research 116

Userzoom

SEPTEMBER 5, 2019

There are several ways that you can conduct your recruiting in-house, and we’ll cover the three most common that we see here at UserZoom: Emailing your database. There are myriad social media platforms to choose from, ranging from the broad to the niche. appeared first on UserZoom. Intercepts. Social Media. Contact us!

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

Userzoom

APRIL 12, 2018

Here at UserZoom we’re all about bringing the maximum amount of learning to people at any stage of their UX development. Example from a UserZoom online card sorting test. Alternatively you can use an online platform (*cough cough*) who can source the participants for you. appeared first on UserZoom.

User Testing 77

User Testing UX Data Visualization Research Software 77

Userzoom

APRIL 21, 2020

One of the things that I tried to make sure I knew when I joined William Hill is who the key stakeholders and go-to people for anything I needed were, whether it was for sports, gaming, or business intelligence and analytics from whichever dashboard or platform. What has been the impact of using a UX research platform on you and the team? .

User Testing 93

User Testing Research Software Data Visualization Product Research 93

Userzoom

MAY 20, 2020

So you can look at the data that your remote research platform is collecting. The post Eight expert tips for transitioning from in-lab to remote user research appeared first on UserZoom. This is not typing, “blah, blah, blah.” This is pretending as if you are an actual participant when you’re testing the study.

User Testing 120

User Testing Research Software Customer Feedback Technical Review 120

Userzoom

AUGUST 10, 2017

Our UserZoom platform enables Designers, Researchers, and Product Managers to quickly and more effectively identify these obstacles even before the product gets to the market. From all of us here at UserZoom, we wish you a fruitful retirement Mr. Mossberg and an extended thank you to Mr. Vasallo for the article.

User Testing 53

User Testing Research Software UX Customer Experience 53

Userzoom

MAY 29, 2018

What we are doing when we run our UserZoom study, say using 100 students in the UK, is taking a sample of the population we are interested in. The PS team at UserZoom provide confidence intervals in our reports for clients (where appropriate) and use them to help provide a deeper interpretation of the results.

User Testing 48

User Testing Research Software Data Visualization Reporting Tools 48

Userzoom

APRIL 30, 2019

A few months back one of our clients at Grapefruit asked us to perform an evaluation for their loyalty programs platform. Our job was to discover some of the bigger problems users encountered on this platform. We also outlined the most important actions users can do in the platform.

Reporting Tools 131

Reporting Tools Feedback Software Research Software Analytic Tools 131

Userzoom

OCTOBER 23, 2017

The concept of encouraging customers to buy a product or service remains the same from the days before the internet, but marketing today now relies heavily on digital platforms. The post Utilizing UX and SEO for Better Marketing Results appeared first on UserZoom. How to employ UX and SEO for better marketing results.

UX 83

UX Marketing Customer Experience User Testing 83

Userzoom

MAY 28, 2020

UserZoom’s lean UX research platform, Validately is a quick and simple way to transition from lab to remote user research. The post How and why user research should be moved in-house appeared first on UserZoom. Get your remote lab running and delivering insights within minutes! Try it for free, no credit card required.

User Testing 90

User Testing Research Software Product Research Customer Feedback 90

Userzoom

AUGUST 24, 2017

It’s no wonder, then, that the number of research studies on the UserZoom platform are doubling every eighteen months (new Moore’s Law). The post 7 Tips for Liberating Actionable Insights appeared first on UserZoom. This is why a lot of companies are investing in User Research. We would love to hear your thoughts!

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. That’s one of the biggest problems for user experience, it’s a lack of a joined-up experience across platforms. Just keep plodding on.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userzoom

AUGUST 2, 2018

Naturally, as a remote UX testing platform, we recommend remote. The post A brief guide to user experience maps in all their various forms appeared first on UserZoom. Sometimes post-its and a giant whiteboard are a good first step #uxchat #uxdesign #userjourney. Mira Nair (@MiraTeachMe) July 27, 2017. Remote vs. in-person.

Customer Experience 52

Customer Experience User Testing User Experience Customer Feedback 52

Userzoom

DECEMBER 17, 2019

Provide a cheap, average, and expensive option for services or platforms that you might need. If you’d like to know more about how UserZoom can help test, measure and improve your own site’s UX, please get in touch! The post How to get stakeholder buy-in for user research: 31 expert tips appeared first on UserZoom. Contact us!

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userzoom

APRIL 23, 2019

So, with Marketplaces providing limited insight and best practice that’s too generic, brands are increasingly turning to UX research platforms to generate insight to inform their optimisation strategy. The post How brands can optimise their Marketplace presence with UX insight appeared first on UserZoom.

Customer Feedback 115

Customer Feedback User Testing Branding Data Visualization 115

Userzoom

APRIL 17, 2018

This is where you consider and validate what experiences your users need, explore their end to end journeys and the job they hired your product to do for them (or Jobs to be Done – JTBD) while also redesigning the back-of-stage business processes, systems and platforms as part of your service design activity to ensure the best experience.

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

Userzoom

JUNE 12, 2019

As part of our UX 101 education series , where we discuss the different types of studies and research methodologies you can use with the UserZoom platform, we’d like to introduce our readers to the exciting world of competitive benchmarking! So much more than carving your name onto a bench (also, don’t make marks on benches).

User Testing 93

User Testing Customer Experience Customer Feedback Data Visualization 93

Userzoom

JUNE 16, 2020

In UserZoom you can find this option under: task builder ? Fortunately, many platforms have advanced settings where you can allow one response per IP address. You can find this option in UserZoom under: task builder ? Turning this option off will only allow one response per device. security & controls.

User Testing 83

User Testing Product Research Research Software Data Visualization 83

Userzoom

APRIL 23, 2020

Director of UX Research at UserZoom – was kind enough to answer them. Researchers are fortunate to have access to platforms that allow us to collect qualitative data from five participants in a day or two at a low cost. The post Post Webinar Q&A: How to get executive buy-in for UX appeared first on UserZoom.

Webinar 83

Webinar Product Research User Testing UX 83

Userzoom

FEBRUARY 25, 2020

Recently however, the major social media platforms have been introducing strategies to stamp out the very user champions who bring customers to their platform. If it’s ever used commonly, it could well be the end of the platform. Influential for a reason . Simmering tension has been rising over the years.

UX 83

UX Reporting Tools Marketing Research Software 83

Userzoom

MAY 30, 2019

As part of our UX 101 education series , where we discuss the different types of studies and research methodologies you can use with the UserZoom platform, we’d like to introduce our readers to the exciting world of in-lab testing! The post In-Lab Testing 101: A User Researcher’s Guide appeared first on UserZoom.

User Testing 105

User Testing Product Research Customer Experience Customer Feedback 105

Userzoom

JANUARY 29, 2020

When we have very little time, I usually propose doing something with an online user testing platform. Use an online user testing platform to simplify and speed things up. If you’d like to know more about how UserZoom can help test, measure and improve your own site’s UX, please get in touch! Contact us! Main image by Simon.

User Testing 72

User Testing Research Software Product Research Customer Experience 72

Userzoom

MAY 1, 2019

As part of our UX 101 education series , where we discuss the different types of studies and research methodologies you can use with the UserZoom platform, we’d like to introduce our readers to the exciting world of data cleaning. You can also access participant level data in the UserZoom Manager under the Results Tab.

User Testing 48

User Testing Data Visualization Customer Experience Customer Feedback 48

Userzoom

APRIL 24, 2019

As part of our UX 101 education series , where we discuss the different types of studies and research methodologies you can use with the UserZoom platform, we’d like to introduce our readers to the exciting world of online surveys. The post Online Surveys 101: A User Researcher’s Guide appeared first on UserZoom.

Product Research 60

Product Research User Testing Customer Feedback Customer Experience 60

Userzoom

JULY 9, 2019

Most A/B testing platforms are relatively easy to use and cheap to install. ” 3: Select an A/B testing platform. Look into each different platform to find out which would be the best choice for your tests and goals. . You set this goal within the testing platform, so it knows what to class as a successful conversion.

User Testing 100

User Testing Product Research Research Software Testing 100

Userzoom

SEPTEMBER 10, 2019

Choosing a platform. Never is this more the case than when choosing the right platform to host your site, as you won’t just have to consider the right choice for the user, but the capabilities of the company’s devices and systems, and security concerns. Don’t be afraid. Contact us!

Research Software 43

Research Software User Testing Reporting Tools Customer Experience 43

Userzoom

MAY 3, 2018

UX manager and columnist Peter Hornsby recommended a simple pen and paper approach in his recent AMA : “I’m not aware of many technology platforms for diary studies; I’ve tended to use just written feedback in whatever format the participant is most comfortable.” appeared first on UserZoom.

User Testing 84

User Testing Product Research Reporting Tools Research Software 84

Userzoom

MAY 3, 2018

UX manager and columnist Peter Hornsby recommended a simple pen and paper approach in his recent AMA : “I’m not aware of many technology platforms for diary studies; I’ve tended to use just written feedback in whatever format the participant is most comfortable.” appeared first on UserZoom.

User Testing 79

User Testing Product Research Reporting Tools Research Software 79

Userzoom

JANUARY 3, 2018

Inconsistency across products and platforms. The post The 5 Minute Guide to Design Systems appeared first on UserZoom. What a design system is, why you need one, and how to build it. Wasted time spent digging up old code snippets. Poor communication between teams. These consequences of large teams just can’t be avoided, right?

Reporting Tools 93

Reporting Tools Research Software Customer Experience Weak Development Team 93

Userzoom

JULY 9, 2019

Most A/B testing platforms are relatively easy to use and cheap to install. ” 3: Select an A/B testing platform. Look into each different platform to find out which would be the best choice for your tests and goals. Some A/B testing platforms include: Google Analytics/Google Website Optimiser.

User Testing 113

User Testing Product Research Research Software Testing 113

Userzoom

JULY 31, 2019

Market research technology companies are creating platforms to issue Blockchain tokens that represent consumer data as an asset. The goal of such a platform is to make consumers feel like they gain a greater benefit for providing their insight and personal data and are therefore more likely to participate in market research studies.

Research Software 56

Research Software User Testing Reporting Tools Data Visualization 56

Userzoom

APRIL 18, 2018

I think, from our point of view, psychologically across all our digital platforms, we need to know that we’re consistent before we can start testing content. So the whole platform is being called into question. The post Interview: How Friends of the Earth is UX testing for GDPR appeared first on UserZoom.

User Testing 73

User Testing Product Research Testing UX 73

Userzoom

MAY 10, 2018

You will need a specific online platform or service to help you accomplish unmoderated tests. Example from a UserZoom card sort test. The post 23 quantitative and qualitative user research methods: a comprehensive guide appeared first on UserZoom. This can be a lot easier, cheaper and quicker than running moderated sessions.

User Testing 96

User Testing Research Software Product Research Customer Feedback 96

Userzoom

JULY 3, 2019

And they don’t actually touch any other platforms at all like WhatsApp or whatever else. The post Paul Boag on ‘How to Work Collaboratively on the User Experience’ [VIDEO] appeared first on UserZoom. So we came away from that going, “Ah, we’re solving the wrong problem.”

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105