Mind the Product

APRIL 24, 2018

I joined Setapp as a product manager in January last year, at the same time as the company was launching its main product. Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. We didn’t know know if our sales predictions were good or bad.

User Testing 150

User Testing Customer Feedback Customer Experience Data Visualization 150

The Product Coalition

FEBRUARY 12, 2024

Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. This particular product review meeting was a breaking point. I struggled to figure out how to run the product review meeting effectively. As a result, the team struggled with how to prepare. Why was this prioritized?”

Technical Review 113

Technical Review User Testing Product Research Customer Feedback 113

The Product Coalition

NOVEMBER 13, 2023

In many cases, an economic downturn simply reveals your already existing weaknesses since they now have more impact. When people (and VCs) aren’t spending money easily, you must be super sharp with your value proposition, positioning, product, marketing, and sales. Here is how it works.

Product Strategy 116

Product Strategy Strategy User Testing Weak Development Team 116

The Product Coalition

DECEMBER 4, 2023

Tough market conditions would cause your sales to dramatically drop or even cease. On one hand, that’s expected in a rough market, but is that really the root cause? In many cases, an economic downturn simply reveals your already existing weaknesses since they now have more impact.

Product Strategy 106

Product Strategy Strategy User Testing Weak Development Team 106

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Ensure that Your Core Product Management Skills are Strong.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

Userpilot

OCTOBER 29, 2020

Product Marketing is a fairly new domain and the role of ‘Product Marketing Manager’ differs greatly from organization to organization. You may want to jump to a relevant section: Who’s a Product Marketing Manager? Product Marketing Manager’s Role and Responsibilities (depending on the company).

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 98

ProductPlan

AUGUST 4, 2020

In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. First, a shout out to Frank Robinson , a fellow product development pro in Santa Barbara who coined the term “MVP” about 20 years ago.

Weak Development Team 125

Weak Development Team Product Research User Testing Differentiation 125

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. This article explores multiple aspects of product management. Ultimately the accountability lies with the Product Manager. Product Roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

The Product HQ

MAY 10, 2024

Startup Product managers are in charge of setting up the foundation for product management at a new company. Since product development is such a lucrative field, this is a crucial role for the company. According to Airfocus , an optimized product manager boosts profitability and sales, by 34.2

Startups 52

Startups Customer Experience User Testing Technical Review 52

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JUNE 9, 2021

Are you thinking about a career in product, but you’re not sure whether you should pursue Product Marketing or Product Management? To explain the difference in the simplest of terms: Product Managers build product features and Product Marketers promote them to their audience and users.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Userpilot

OCTOBER 25, 2022

To define the product vision , product managers need to take their market research results along with the company objectives and use them to outline what they want the product to be like in the future. Goals are important aspects of the product strategy. What is strategic product management?

Product Research 97

Product Research User Testing Customer Feedback Research Software 97

Userpilot

MARCH 8, 2022

User behavior analytics helps you flag underperforming features and modify onboarding experiences to improve feature discovery. 51% of users won’t return to a company if they’ve had bad experiences with it. User analytics also provide insights into how users interact with products at every stage of the user journey.

Analytic Tools 98

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 98

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? What is product marketing?

Analytic Tools 55

Analytic Tools Feedback Software Research Software Customer Communications 55

Intercom, Inc.

JULY 28, 2022

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA. Sanj: Well, it’s a pretty long one.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

User Testing 117

User Testing Weak Development Team Onboarding KPIs Customer Experience 117

Pragmatic Marketing

OCTOBER 18, 2019

A Three-Question Process for Product Team Success. How do managers take what their teams have learned and turn it into something tangible? How do those team members take that knowledge and apply it to their roles? Listen in as we discuss Lori’s three questions that include: What is my market opportunity?

Weak Development Team 70

Weak Development Team Automotive Feedback Software Research Software 70

Pragmatic Marketing

OCTOBER 18, 2019

A Three-Question Process for Product Team Success. How do managers take what their teams have learned and turn it into something tangible? How do those team members take that knowledge and apply it to their roles? Listen in as we discuss Lori’s three questions that include: What is my market opportunity?

Weak Development Team 70

Weak Development Team Automotive Feedback Software Research Software 70

Sachin Rekhi

JUNE 25, 2017

The following section includes posts that cover the fundamentals of what product management is, what the role entails, and gives you a high-level understanding of the skills you need to succeed as a product manager. Another incredibly important aspect for product managers to master is defining and iterating on your product's strategy.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

The Product Coalition

FEBRUARY 13, 2021

This means you can save time and money developing features customers really care for and reduce risks of undesirable effects on your customers. In addition, this person works closely with the experimentation teams to ensure that they are aligned with the overall business objectives, measure results objectively and follow best practices.

Reporting Tools 109

Reporting Tools Feedback Software Data Visualization User Testing 109

The Product Coalition

FEBRUARY 27, 2022

So you found a new position as a product leader, congratulations! Only among my consulting customers , two companies recently hired a new VP of Product. I decided to write this article to help you, product leaders, with your new position. and in product leadership positions there is so much of it!

Weak Development Team 136

Weak Development Team Leadership Data Visualization Positioning 136

ProductPlan

JANUARY 5, 2023

This trend has supported the emergence of the Data Product Manager as a role on the product team dedicated to the process of collecting, organizing, storing, and sharing data within an organization. At the time of writing this post, there were 525 postings on LinkedIn for positions in the U.S. with this focus.

Artificial Inteligence 52

Artificial Inteligence Product Management Product Manager Feedback Software 52

Userpilot

JULY 5, 2022

Small but regular improvements are a more reliable way to achieve product-market fit. As a result, it helps you develop only the features that they need and avoid falling into the feature fallacy trap and creating the consumption gap. This is harder when you dramatically overhaul big parts of your product at once.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. The good news: having a positive NPS score (0-30) means you are on the right track. You have more customers enjoying your product than hating it. What Is Considered Good NPS Score, and What Is a Bad NPS Score? What Is NPS?

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Weak Development Team 80

Innovatemap

SEPTEMBER 9, 2020

Your product and engineering teams are fighting fires constantly and do not have the bandwidth to think about the future. When big customers are hammering away at an aged digital product with heavy usage, much like thousands of cars running over an old bridge, something is going to give. To expand our target markets?

Customer Experience 52

Customer Experience User Testing Analytic Tools Research Software 52

Userpilot

OCTOBER 27, 2022

Iterative testing should happen at every stage of product design. Once you start developing a feature, you should also test it regularly. Iterative testing allows product managers to find and fix problems early on before they become more difficult to rectify. Why is conducting iterative testing vital for product managers?

User Testing 98

User Testing Product Research Feedback Software Testing 98

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Community managers, sales teams, marketing managers, and more could provide much insight into a product's users. Without this first-hand knowledge and understanding of your product, you won't be able to develop or improve your product as much as possible. But, remember, first impressions are everything.

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Userpilot

JANUARY 21, 2021

In this post – we will make it clear how Product Owner vs. Product Manager’s roles differ, what skills each need to have to excel in their roles, why you need both in your product team and when is a good time to hire for those roles! a Product Owner. a Product Owner. In a hurry?

User Testing 98

User Testing Customer Feedback Onboarding KPIs Product Management 98

Userpilot

FEBRUARY 3, 2021

Then, when you finally put together your user journey map and want to optimize your touchpoints and eliminate bad experiences, you can face two barriers: The Analytics Black Hole – Can’t see the forest before the trees. The Bottleneck -Your software developer who is too busy to take on every experiment you want to run.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Research Software 98

The Product Coalition

OCTOBER 15, 2019

Do you have a product concept in mind? Are you willing to shape it and head straight to the development process? Many companies struggle to decide whether creating an MVP (minimum viable product ) or MMP (minimum marketable product) or any other type of a minimum product is the right way to start.

User Testing 60

User Testing Product Research Feedback Software Customer Feedback 60

Mind the Product

JULY 6, 2018

Failing is an eventuality in software development. And yet, the job of the product manager comes with a level of accountability and scrutiny that is unique. Product managers are asked to look after all facets of a product’s development, from conception to launch. Let’s do it over and over again! Milk the System.

Research Software 93

Research Software User Testing Product Management Product Manager 93

Userpilot

SEPTEMBER 10, 2022

Customer service UX surveys are queries regarding the quality of help your customer support team provides. When setting up your team account, Miro asks how users have heard of the platform as the last question using a multiple-choice drop-down menu. What will you be using [Product] for? Send feedback to [Team/Us].

Customer Feedback 95

Customer Feedback Product Research Feedback Software User Testing 95

Userpilot

OCTOBER 20, 2023

TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

APRIL 19, 2024

Effective market research requires clear and measurable objectives, guiding decision-making and ensuring relevance to the project’s needs, and should be accompanied by appropriate methods , including both primary and secondary research. This allows businesses to tailor their offerings and engage more effectively with their target market.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

ProductPlan

MARCH 3, 2022

Product-centric organizations with heavy investment in R&D and technology continually push the envelope to build new solutions that the market may not even realize they need yet. By creating markets versus chasing them, they position themselves as early leaders in new spaces. Product-Centric Examples.

User Testing 86

User Testing Customer Experience Research Software User Friction 86

Userpilot

SEPTEMBER 21, 2022

Chatbot feedback form – Set up a chatbot to understand a user’s customer experience after talking with your support team. Public roadmap – Collect feedback from people regarding the upcoming features or allow them to suggest their ideas. ClickUp allows users to send feedback about its product roadmap.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

MARCH 15, 2022

Successful product launches stand on the back of an effective GTM strategy. Your go-to-market strategy is simply a roadmap for how you’ll take your product to the market. SaaS go-to-market plans can be used in several use cases. What is a go-to-market (GTM) strategy? Let’s get started!

Research Software 94

Research Software Strategy Customer Experience User Testing 94