Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This There’s no ongoing support model.  When  Here’s my thinking. [1]  And the next.  But

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Userpilot

SEPTEMBER 2, 2022

Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. Customer education refers to the process of teaching customers how to use and find value from your product. We’ll provide a detailed review of some of the top products later. Multimedia content support.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Intercom, Inc.

OCTOBER 10, 2018

At Intercom we strive to maintain a high caliber of customer support, and we do this with a peer review system, where every member of our Support team consistently reviews their teammates’ conversations. During a review, conversations are rated on two main aspects: quality and tone. Measuring our support.

Framework 191

Framework Customer Experience Systems Review Support Training 191