Support Training Related Topics 
Gainsight
DECEMBER 21, 2022
While not for everyone, many established vendors will combine premium CS with premium support, training, and professional services credits into a recurring value realization offering. “Digital hubs” will bring the experience together and facilitate easier collaboration with clients. Monetization. Outcomes Focus.
ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
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Mironov Consulting
SEPTEMBER 22, 2020
That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc. We have everything we need to sign up a broad set of successful paying customers.
ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
Mironov Consulting
OCTOBER 19, 2022
So we intentionally design a data pipeline API as part of our core product (with full market analysis, specs, testing, sample code, support, training…) and open that up to paying customers or third-party developers. Then
Userpilot
OCTOBER 26, 2023
TCO includes not only the initial purchase or development costs but also ongoing expenses like licensing, support , training, maintenance, and upgrades. It’s made up of all expenses associated with acquiring, implementing, using, and maintaining a software solution throughout its lifecycle.
The Product Coalition
MARCH 6, 2019
It might be complemented with a general customer support center, however a dedicated account manager for each of 10K clients is not an option. #3 3 Onboarding B2B products might need to be deployed as its own mini-project for each enterprise client. B2C products on the other hand do not require dedicated hand-holding.
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