Gainsight
DECEMBER 21, 2022
But here goes nothing … here are 10 Customer Success (CS) predictions for 2023 by Nick Mehta, CEO of Gainsight. Customers will scrutinize outcomes and value more, making CS critical for retention. They will start applying digital strategies even to high-touch motions, freeing up time for higher-value activities.
Userpilot
OCTOBER 26, 2023
For custom software development in-house, consider factors like development, implementation, maintenance costs, staff onboarding , and missed opportunities. KPIs for measuring ROI include the cost of ownership, implementation costs, time to value , risks associated, and return on time saved.
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Mironov Consulting
SEPTEMBER 22, 2020
Not to stop doing validation, discovery, prototyping or experiments they may associate that that acronym, but to remove the label from all of their docs and presentations and talks. Everyone is excited about pitching (and closing) live customers, even if we only have only mocked-up slideware so far. Subtle distinctions are lost.
Centercode
AUGUST 7, 2020
You need thorough test coverage before release — that is, you need to see how your product’s features and functions perform with real customers in their actual environments. Taking shortcuts and cutting corners leads to unpleasant surprises down the road in the form of low star ratings, skyrocketing support costs, and hundreds of RMAs.
ProductPlan
APRIL 5, 2022
But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. So, the main attraction must be on which pain points the product solves and the specific ways customers will benefit.
The Product Coalition
MARCH 6, 2019
Having had experience developing and launching B2B and B2C products, it made me think about the differences between these two different product categories. #1 Whereas B2C products cannot be customized for your 100+ or 10000+ end customer base. Hence there is a Buyer persona and a User persona. for the client organization.
Mironov Consulting
OCTOBER 19, 2022
Customers and support teams often identify things that don’t work the way they like… tagged as bugs even if the system is behaving as intended. Product Product managers and engineers have long arguments about whether (and how) to fix something that doesn’t excite users. But
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