Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. What is a customer journey map?

Analytic Tools 103

Analytic Tools Feedback Software Research Software User Testing 103

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. Typeform – best for long-form market research surveys. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire.

Data Visualization 89

Data Visualization Product Research Research Software Analytic Tools 89

Gainsight

APRIL 8, 2020

I find myself racked with questions around how to think about re-forecasting the business, which product lines would be most impactful to customers in this environment, what special promotions might we offer, and ways we can alter prospecting efforts, to drive maximum yield. Maximize Customer Retention.

Data Visualization 98

Data Visualization User Testing Research Software Reporting Tools 98

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. We’ve handpicked the right survey questions under different research categories to make everything easy.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

The Product Coalition

AUGUST 9, 2020

The Most Trusted Custom Software Development Companies in Poland Are you looking for a reliable software development partner for your business? Web and mobile technologies are penetrating all areas of our lives. Web and mobile technologies are penetrating all areas of our lives. The modern world is now built on software.

Analytic Tools 143

Analytic Tools Research Software Software Developers Software Development 143

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. That’s perfectly normal.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Gainsight

APRIL 21, 2022

One of the leaders in research, advisory, and consulting is Forrester. Consequently, companies were looking for any way to control financial instability, especially the loss of customers. Customer success! Intervene to remove barriers between customers and their goals. Investing in Customer Success.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Technical Review 52

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. But what exactly is customer advocacy and how can you use it to your benefit? A score of 8+ indicates a potential customer advocate.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. Put customer experience first.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Gainsight

MARCH 15, 2023

With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable businesses that withstand the market. Q: What efficiency trends are you seeing in SaaS and with customers? These five industry thought leaders break down what they’re seeing in the field and with their customers.

Customer Experience 52

Customer Experience Research Software Strategy Development Team Review 52

Userpilot

SEPTEMBER 16, 2022

How can customer lifecycle segmentation help you boost user engagement and drive retention? Customers not only need to experience the core value of your product but also get repeated value from it. This increases retention by strengthening customer relationships with your brand. What is customer lifecycle? Acquisition.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Mind the Product

DECEMBER 13, 2018

Garry is a firm believer that great products only come about through the intersection of technology, business processes, customer support and user experience. Since then, TransferWise has enjoyed impressive growth, and is, to my mind, one of the key disruptors in the Fintech space. Nilan Peiris – TransferWise.

Analytic Tools 108

Analytic Tools Research Software Data Visualization Government 108

Usersnap

JULY 22, 2019

Or how would UI/UX contribute to business growth? . The UI/UX design of software and applications helps improve customer experience and satisfaction. Other obvious reasons to renew your product design is when facing technical changes. Research shows you have less than 10 seconds to catch online customers’ attention.

User Testing 88

User Testing Customer Experience Product Research Feedback Software 88

TSIA

NOVEMBER 8, 2016

As more traditional businesses migrate to the cloud, they are quickly discovering what companies who were “born-in-the-cloud" have known for a while: you have to manage customer engagement to drive adoption, retention, and renewal. At TSIA, this is a question that is top of mind for many of our members.

User Testing 40

User Testing Education Customer Feedback Management 40

Userpilot

AUGUST 26, 2021

SaaS product management is different from product management for on-premise software because it's much easier for customers to switch products due to the subscription-based pricing model. On-premise software management tends to involve more client-specific customization because each client installs their own version of the software.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JUNE 24, 2022

While gaining new customers is exciting, retaining them is where your SaaS will generate revenue. Entrepreneurs understand this simple truth, but retaining customers is much easier said than done, especially when you operate a software company in a competitive market.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 8, 2022

The difference between the critical user journey maps and user experience journey maps is that the former prioritizes different aspects of a customer journey over others, while the latter monitors the overall customer experience across every touchpoint and channel. Why is it important in UX design ? And how do you create and use one?

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

MARCH 15, 2024

Want to conduct customer journey visualization but not sure what’s the best way to do it? This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. TL;DR A customer journey map represents the steps users take when interacting with your brand. User emotions.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Arpit Rai

OCTOBER 29, 2019

Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. Probably not.

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

Intercom, Inc.

DECEMBER 18, 2019

In the past 12 months on Inside Intercom, we’ve published nearly 200 blog posts covering everything from product launches to product strategy ; from growth stories to goal setting ; from building teams to bot skills ; from sales insights to stand-up comedy. We’ve launched three new podcast series and released 58 individual episodes.

Research Software 30

Research Software Reporting Tools User Testing Customer Experience 30

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. Try Userpilot and Take Your Product-Led Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a data product roadmap? Book a demo now to begin. How is a data product roadmap different?

Data Visualization 102

Data Visualization Feedback Software Research Software User Testing 102

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Product marketing is concerned with marketing to leads at the bottom of the funnel, or to existing customers. What is product marketing?

Analytic Tools 55

Analytic Tools Feedback Software Research Software Customer Communications 55

Userpilot

JANUARY 29, 2024

Improve the user experience and increase customer loyalty. Analyze user research data to gain data-driven insights. Trend analysis to identify trends across the customer journey. Customer feedback analysis to monitor user sentiment. Steps to analyze data to make informed decisions: Define the objective of your analysis.

Data Visualization 103

Data Visualization Analytic Tools Onboarding KPIs User Testing 103

Arpit Rai

OCTOBER 29, 2019

Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. Probably not.

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

Intercom, Inc.

SEPTEMBER 2, 2020

In the not-too-distant past, customer support was viewed as a cost center – a necessary, but non-profitable, part of a business. Today, more and more businesses are realizing the true bottom-line value that incredible customer service brings to a business – customer loyalty , retention, and advocacy to name but a few.

Onboarding KPIs 190

Onboarding KPIs Data Visualization Customer Experience User Friction 190

Userpilot

APRIL 7, 2024

We covered the processes, skills required, best practices, and tools for driving SaaS growth. Step-by-step guide for the product management process Identify user needs with market research. Responsibilities of a SaaS product manager Perform market and user research. Ability to perform research. Problem-solving mindset.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Gainsight

MAY 1, 2023

The customer success (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS professionals, there is a clear track from Customer Success Manager (CSM) to Team Lead to Head of CS and eventually (Chief Customer Officer) CCO.

Onboarding KPIs 59

Onboarding KPIs Research Software Customer Experience User Testing 59

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. From quick quantitative surveys to more in-depth open-ended questions, you’ll glean insights to enhance your support and make customers happy. The main customer service survey categories include NPS, CES, and CSAT.

Data Visualization 88

Data Visualization Reporting Tools Analytic Tools Feedback Software 88

Product Management University

JANUARY 27, 2023

Voice of the Customer (VoC) data gives B2B organizations deeper insights into the business of their target customers so they can build, market, sell, and deliver higher-value products and services that lead to more consistent and predictable growth. In B2B though, voice of customer data is used for more than just products.

Data Visualization 130

Data Visualization B2B User Testing Customer Feedback 130

Gainsight

APRIL 27, 2020

And I discussed in the previous post, it’s likely we’re going back to the old world for some of these areas. They largely assume that the existing customers will take care of themselves, as they did in the old days of on-premise software. .” ” We can’t take our customers for granted ever.

Research Software 99

Research Software Technical Review Software Review Reporting Tools 99

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Gainsight

OCTOBER 22, 2020

In the current, increasingly complex economic situation, many CFOs , and others in the organization are reviewing key metrics—particularly Cost of Retention and Customer Acquisition Cost. According to research , a modest bump of 5% improvement in retention can result in anywhere from 25% – 95% increase in profits.

Research Software 59

Research Software Reporting Tools User Testing Customer Experience 59

Userpilot

JANUARY 9, 2024

Here are some of the most important types of product design tools: Customer research and feedback tools : These tools empower you to collect both quantitative and qualitative data and refine your design process. Here are some of the best product design tools for efficient research: 1. Book a demo now to get started!

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

MARCH 4, 2021

In-app survey questions can be one of the most effective tools when running product research. By learning directly from your customer base about how their experience with your product has been like, what their struggles are, and what problems they are trying to solve, the more insights you have at your hands to build an amazing product.

Product Research 105

Product Research User Testing Feedback Software Research Software 105