Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

OCTOBER 2, 2023

Generative vs evaluative research methods are two techniques for conducting user research when managing your product. Both UX research methods are different but provide valuable insights to help your product development process. Userpilot is a great tool for performing generative and evaluative research.

User Testing 105

User Testing Product Research Research Software Feedback Software 105

The Product Coalition

MAY 10, 2023

Maximizing Product Success Through Effective Metric Utilization As a product manager, understanding how your product is performing is crucial for making data-driven decisions that drive success. 1: User Engagement Metrics User engagement metrics are used to measure the level of user interaction with a product, service, or platform.

Onboarding KPIs 120

Onboarding KPIs Data Visualization Feedback Software Research Software 120

The Product Coalition

MARCH 8, 2024

In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service. IT department They play a crucial role in selecting, implementing, and managing the technology solutions.

Enterprise 130

Enterprise Research Software Feedback Software Strategy 130

UX Planet

APRIL 3, 2024

Skipping user research Relying on guesswork or assumptions can lead to a misrepresentation of the actual user experience. Actionable tips: Incorporate a mix of qualitative and quantitative research methods. Ensure your research covers a diverse group of users to capture a wide range of experiences and perspectives.

User Testing 80

User Testing Customer Feedback Customer Experience Data Visualization 80

Userpilot

JANUARY 9, 2024

Any product manager can deploy a feature into production – but what’s the point of all that hard work without getting into the participant’s mind and understanding whether it’s usable or not? The Single Ease Question (SEQ) can be your key to understanding usability. The average SEQ score for SaaS is 5.3 Subjectivity.

Data Visualization 103

Data Visualization User Testing Product Research Analytic Tools 103

Userpilot

DECEMBER 7, 2023

For instance, market research data can help you decide on effective product management strategies. Similarly, in-app behavioral data can help you to optimize the user experience, and event data can reveal areas of improvement in your conversion funnel. Data-driven insights can help you create resilient product growth strategies.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Research Software 101

The Product Coalition

MARCH 13, 2023

Product Development is the process of conceptualizing, designing, developing, testing and launching a new product or service. It involves a set of activities that are performed to bring a new product or service to the market. Product Development includes various stages, including research, design, prototyping, testing, and launch.

User Testing 144

User Testing Product Research Development Customer Feedback 144

Userpilot

APRIL 25, 2024

We cut straight to practical, usable examples you can immediately incorporate into your user research or interviews. Utilizing open-ended questions to explore the customer’s perspective is crucial for gaining key insights that drive service improvements and facilitate open communication. Let’s get started.

Research Software 52

Research Software User Testing Feedback Software Analytic Tools 52

The Product Coalition

FEBRUARY 15, 2024

Scalability As businesses expand and their operational requirements grow, generative AI offers a scalable solution that meets increasing demands for content creation, data processing, and customer service. Effective risk management Generative AI aids in risk mitigation by facilitating early detection and resolution of issues.

Generative AI 113

Generative AI Data Visualization Reporting Tools Research Software 113

Product Talk

SEPTEMBER 20, 2023

The product team at Going includes product management, product design, UX research, and a flight experts team. You can also add links in specific areas of the board, which makes it easy to toggle between discovery and delivery activities in Jira. It remains one of the best product books ever written,” says David.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

The Product Coalition

SEPTEMBER 4, 2023

Building solutions that have growth potential requires a research approach that addresses the needs of the entire past and future user base, including the silent majority, quiet churners, and untapped potential. While diverse research takes time, and relying on product analytics alone may seem like a quicker alternative, it has downsides.

User Testing 129

User Testing Customer Feedback Vision Customer Experience 129

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. Optimizely. Optimalworkshop.

Data Visualization 95

Data Visualization Research Software Feedback Software Analytic Tools 95

Product Innovation Educators

AUGUST 7, 2023

The value the Product Development and Management Association provides for product mangers and leaders Today we are talking about the most influential professional product association you’ve likely never heard of. Summary of some concepts discussed for product managers [2:15] What is PDMA? Susan Penta is with us.

Research Software 95

Research Software Certifications Product Research User Testing 95

Userpilot

JANUARY 9, 2024

With the vast number of people required to conduct research efficiently, orchestrating this symphony of manpower and resources can be incredibly challenging. TL;DR Research operations (also known as ResearchOps) consist of organizing people, resources, and processes to streamline research and maximize impact.

Research Software 87

Research Software Data Visualization Analytic Tools Feedback Software 87

Userpilot

MARCH 19, 2024

User experience optimization can be achieved in 5 actionable steps: Conduct user research and define your target audience. Offer self-service support with a resource center to remove friction. With research, you can better understand your users’ jobs to be done , motivations, challenges, and other details.

Customer Experience 101

Customer Experience User Testing Research Software Feedback Software 101

The Product Coalition

FEBRUARY 16, 2023

According to a Grand View Research report, the global digital twin in healthcare market size is expected to reach $3.5 Virtonomy GmbH is a digital health startup developing a database-driven software-as-a-service (SaaS) solution for medical device makers. For example, hospital surroundings, lab findings, and human physiology.

Healthcare 157

Healthcare Reporting Tools Research Software Analytic Tools 157

Product Innovation Educators

OCTOBER 17, 2022

What product managers need to know about the Product Development and Management Association. The Product Development and Management Association (PDMA) has been curating the body of knowledge for product managers, leaders, and innovators and helping them improve since 1976—the longest-running product management professional group.

Research Software 105

Research Software Certifications Product Management Product Manager 105

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. What is UX Research in Design? Why Is UX Research Important?

Data Visualization 75

Data Visualization User Testing Research Software Product Research 75

Userpilot

JANUARY 29, 2024

To create an effective design for SaaS apps, perform user research , define clear objectives, create and visualize the information architecture, and build your prototypes using device-specific features. Perform user research To create truly useful products, you must understand your target users and their needs. Creating S.M.A.R.T

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Product Talk

JUNE 1, 2022

One of the tactics Teresa recommends is recruiting participants while they’re using your product or service. Dan is a Senior Product Manager at Zonar Systems, a B2B company that provides hardware and software solutions for commercial vehicle fleet operators. has helped them get stories that relate to their research goals.

Research Software 165

Research Software Product Research User Testing Customer Experience 165

Product Innovation Educators

FEBRUARY 12, 2024

How product management teams can make better innovation decisions I am interviewing speakers at my favorite annual conference for product managers, the PDMA Inspire Innovation Conference. Also, a recent Society of Decision Professionals poll suggests that innovation decisions are a rich area for improvement.

Software Review 102

Software Review Weak Development Team Research Software Product Research 102

Product Innovation Educators

JANUARY 1, 2024

Insights for product managers on fostering innovation in corporate environments Today we are talking about how established organizations can innovate, resulting in new products and ventures. Joining us is Andy Binns, a management advisor, award-winning author, and speaker on innovation and change.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Strategy 98

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Customer lifecycle management helps you sustain growth by building a loyal customer base over time. Why is customer lifecycle management important?

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Product Innovation Educators

AUGUST 21, 2023

Thrive Market’s VP of Product Management discusses mission-driven product process Jonas Klink is joining us. He is the Vice President of Product Management & UX Design at Thrive Market, the health-first membership for conscious living. Summary of some concepts discussed for product managers [2:17] What is Thrive Market?

Product Research 91

Product Research User Testing Research Software Marketing 91

Userpilot

SEPTEMBER 4, 2023

There are four primary ways of collecting psychographic segmentation data, including market research , in-app surveys , focus groups, and customer support teams. These include: Personality traits Research has shown that there is a strong correlation between customers’ personalities and their buying habits.

Product Research 94

Product Research Data Visualization User Testing Research Software 94

Userpilot

FEBRUARY 25, 2024

Customer can experience friction at all stages of their lifecycle , for example, when researching the product, during the sign-up and onboarding , when using the product, or while trying to access support. Funnel analysis can help you identify the general area where users experience friction. Funnel analysis in Userpilot.

Data Visualization 94

Data Visualization Analytic Tools Research Software User Friction 94

Userpilot

DECEMBER 8, 2023

If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. A mindset of product experimentation is vitally important for product success and growth.

Product Research 103

Product Research User Testing Data Visualization Onboarding KPIs 103

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 99

ChatGPT Data Visualization Onboarding KPIs Research Software 99

The Product Coalition

SEPTEMBER 9, 2022

Product managers come in different shapes and sizes (i.e., However, if there’s one skill that is common to all product managers, it’s continuous market monitoring and research. The market requirement document is a strategic artefact that product managers usually write. specializations). It should remain high-level.

Document 129

Document Research Software Analytic Tools Marketing 129

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. User insights sum up your users’ perceptions and feelings about your product or service. They are distilled by synthesizing and analyzing feedback collected from different sources and research methods.

Data Visualization 97

Data Visualization Customer Feedback User Testing Feedback Software 97

Userpilot

JANUARY 9, 2024

For example, you might find design issues that are lowering engagement or possible areas of improvement to easily boost conversion. Step 1: Set business goals and objectives Before diving into any type of UX research or audit, first, you need to know what you're trying to accomplish. Design a user survey with Userpilot.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Research Software 101

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. By utilizing digital technologies and data to re-imagine products, services, processes, and customer experiences, businesses can stay ahead of the competition and drive growth.

Artificial Inteligence 136

Artificial Inteligence Data Visualization Analytic Tools Research Software 136

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. This article delves deep into customer service surveys and how to do it right. Feedback from these support surveys helps you improve services, identify changing user behavior, and better retain customers and revenue.

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Feedback Software 87

Userpilot

FEBRUARY 21, 2024

So what are the trends in the data analytics landscape that are actually important for product management ? Generative AI : Generates diverse media types, assisting in strategy creation, predictive modeling and product development, impacting content marketing and customer service.

Data Visualization 90

Data Visualization Analytic Tools Research Software Artificial Inteligence 90

Intercom, Inc.

MAY 18, 2021

People have grown jaded by claims about “ email, reinvented ”, “ project management, reinvented ”, and the like. Hence they look to industry analysts to explain what’s going on in their area, so they can learn about what’s changing in the industry, and what new tools and technologies have emerged. Customers are expecting it now.

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

UX Planet

DECEMBER 18, 2023

User journey maps offer a holistic view of the user’s entire experience, encompassing their emotions , motivations , and touchpoints throughout their interaction with a product or service. User research: The product team can develop specific journey maps for each user persona, highlighting their unique experiences.

User Testing 78

User Testing Data Visualization Customer Feedback Customer Experience 78