Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. moment faster. #3:

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ??

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

JANUARY 15, 2024

This article shows you the tips and tricks to implement. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. Empathic design helps you: See the world through users’ eyes—understand their pain points and motivations.

User Testing 100

User Testing Customer Experience Data Visualization Research Software 100

The Product HQ

APRIL 20, 2024

Looking to become a SaaS product manager? The need for SaaS product managers is skyrocketing with each passing year. More and more businesses develop Software as a Service (SaaS) products to remain relevant in their respective markets and grow their income streams. How to Become SaaS Product Manager?

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Sachin Rekhi

JULY 6, 2017

As product designers we spend a lot of time trying to understand user friction and solve for it in the products we build. Doing so is absolutely critical to delivering delightful experiences for our users. User friction is really anything that prevents a user from accomplishing a goal in your product.

User Friction 164

User Friction Customer Experience User Testing Customer Feedback 164

Userpilot

MAY 30, 2024

The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. To find your product’s Aha moments, analyze user behavior.

Onboarding KPIs 89

Onboarding KPIs Data Visualization Analytic Tools User Testing 89

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. The article will teach you how to design an onboarding strategy for your SaaS. Measure success and iterate.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is a form of user experience research that measures the quality and performance of content. From website copy to in-app messages. What content should you test?

User Testing 87

User Testing Research Software Feedback Software Product Research 87

Userpilot

JANUARY 9, 2023

Well designed, it will lead the user on, giving them the motivation they need to engage with the rest of your tool. Similarly, a subpar onboarding screen only gives you bad reps and may end up repelling customers. The main difference between onboarding on mobile and doing it for web apps. They’re the same.

Customer Experience 89

Customer Experience Analytic Tools Research Software Data Visualization 89

Userpilot

SEPTEMBER 30, 2022

Every SaaS company implements UI updates from time to time, but how should they announce UI updates to customers without overwhelming them? In this article, we’ll share actionable tips on how to announce product updates to your customers to drive product growth. Want to make in-app product announcements code-free?

Feedback Software 94

Feedback Software Research Software User Testing Customer Feedback 94

Userpilot

JULY 25, 2022

Customer onboarding journey maps take the guesswork out of user onboarding. With a detailed journey map, you’ll know best to onboard new users, so they experience value and reach activation quickly. You’ll also easily find friction points and optimize the user experience to drive customer success.

User Testing 96

User Testing Feedback Software User Friction Analytic Tools 96

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. Research has shown that they are less influenced by advertising than other generations, so companies have been struggling to engage with them. Find the user’s pain points with existing solutions, and figure out the deep root of the problems.

User Testing 112

User Testing Customer Experience User Experience Customer Feedback 112

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 78

Data Visualization Customer Satisfaction Analytic Tools User Testing 78

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. To identify opportunities to improve your UX design, you should start with user research. Why is user experience important?

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

JANUARY 16, 2024

How do you go about onboarding clients to drive your SaaS success? A good client onboarding process reduces the time needed to experience product value. It also creates a solid foundation for a future relationship with customers and improves their satisfaction and retention. What is new client onboarding?

Analytic Tools 75

Analytic Tools Data Visualization Feedback Software User Testing 75

Userpilot

JANUARY 15, 2024

Its principles include value, usability, adaptability, and desirability UI design focuses on the visual and interactive elements of an app or website, emphasizing intuitive and aesthetic interfaces. Mastering user research methodologies like interviews, surveys , and usability testing so you can understand user needs and behaviors.

Research Software 81

Research Software User Testing Feedback Software UX 81

Userpilot

DECEMBER 12, 2023

We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. A specialty roadmap focuses exclusively on one area, for example, UX design or research , but across multiple products. UX research aims to identify specific user pain points. Let’s dive in!

Roadmap 90

Roadmap Customer Experience UX Product Research 90

Userpilot

APRIL 21, 2022

Today, we’re going to take a closer look at the different types of microcopy, why it’s important, and go over five tips that will help you write better microcopy in the long run. Microcopy is the tiny words you can see on the websites and apps that guide users and contributes to customer satisfaction.

Research Software 95

Research Software Customer Experience User Testing Customer Feedback 95

Usersnap

FEBRUARY 4, 2022

This is why you need a website feedback tool at your side to get you across the finish line. We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again. Drop your existing feedback tool. 8 Tips on managing feedback.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Understanding the diverse needs of your potential users. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

NOVEMBER 25, 2022

In such a huge SaaS ecosystem these days, it is necessary to find ways to remove friction during the onboarding process if you want to keep a competitive edge. This article will cover the best practices and steps needed to implement interactive guides that engage customers.

Research Software 85

Research Software Feedback Software User Testing Data Visualization 85

Userpilot

JANUARY 9, 2024

It’s an easy way to gain a simple version of the truth, cut through data, highlight problematic spots, and identify areas that could be made more user-friendly. If you want to learn more about this tool for understanding feature usability and explaining any behavioral changes, let’s get into it! Subjectivity.

Data Visualization 93

Data Visualization User Testing Product Research Analytic Tools 93

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them. Online analytics is a good start.

Product launches 84

Product launches User Testing Product Research Analytic Tools 84

UX Planet

APRIL 3, 2024

Is the focus on improving the checkout process, understanding the onboarding experience, or identifying upsell opportunities? Skipping user research Relying on guesswork or assumptions can lead to a misrepresentation of the actual user experience. SMART framework. Image by bitesizelearning. Image by Mark Riggan.

User Testing 83

User Testing Customer Feedback Customer Experience Data Visualization 83

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 85

Customer Experience Analytic Tools User Testing Customer Feedback 85

UX Planet

FEBRUARY 5, 2024

It reduces barriers and enables users to participate more fully in various aspects of life. Better User Experience: Accessibility often leads to a better overall user experience for everyone, not just those with disabilities. Clear navigation, readable text, and well-organized content benefit all users.

Customer Experience 77

Customer Experience Research Software User Testing User Friction 77

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Here are a few starting points: Browse sites that provide a variety of visuals, my favourites include Dribble, Pinterest, Sidebar, and the App Store. Explore visual elements.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

The Product Coalition

JANUARY 11, 2023

When I start to learn about product management, it seems PMs do a lot of things related to data, research, user experience, and dealing with other teams such as design, engineering, etc. Product management and UX design both strive to understand user needs, create valuable experiences, and continuously innovate products.

Feedback Software 103

Feedback Software Research Software User Testing Technical Review 103

UX Planet

JANUARY 23, 2024

As a UX designer or someone who is running an online business, using Google Analytics 4 can help you understand how visitors interact with your website, identify user segments, and optimize the user experience. Setting up Google Analytics 4 involves creating a property and implementing the tracking code.

Data Visualization 84

Data Visualization Analytic Tools User Testing UX 84

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 92

Product Research Customer Satisfaction User Testing Customer Feedback 92

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 6, 2021

How you can improve the loading time of your app. Without further ado, let’s dive into the 10 best loading page examples from SaaS companies. What is a loading page in SaaS applications? Best loading page ideas for your SaaS. Mural uses loading screens to educate users about the app. Table of Contents.

Research Software 98

Research Software Customer Experience User Testing Data Visualization 98

Userpilot

JANUARY 14, 2024

In particular, we look at: What the product manager’s role involves Their main responsibilities Common product management positions Tips on how to advance your PM career Let’s dive in. Typically, product managers are responsible for market and user research, product discovery , feature prioritization , and roadmapping.

Data Visualization 96

Data Visualization Analytic Tools Research Software Feedback Software 96