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A Guide to Choosing the Best SaaS Learning Management System

Userpilot

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress. Userpilot UI patterns.

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19 Customer Segmentation Examples + How To Segment Customers

Userpilot

TL;DR Customer segmentation involves dividing your customers into different groups based on common characteristics, such as age, gender, industry, device type, and company size. Customer segmentation examples include age, gender, location, language, industry, behavioral data , company size, values, interests, and more.

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The Ultimate List of Product Management Resources: Books, Blogs, and More

Gainsight

Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list. Pragmatic Institute’s resource library spans everything from articles, reports, ebooks, and webinars to keep product professionals up to date on the latest trends. all-resources.

Books 80
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15 Best NPS Feedback Software to Measure Customer Loyalty

Userpilot

Qualtrics : Another experience management software, this NPS tool enables you to create surveys and generate reports, and is equipped with powerful analytic features and dashboards. Plus, it provides in-depth reporting and survey segmentation. Filter which user segment to show the NPS survey with the help of advanced targeting modes.

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What is WalkMe? Features, Pricing, and Alternatives

Userpilot

Thanks to ActionBot and Resources, WalkMe users can provide on-demand support and guidance to customers without engaging the customer support team. All the data can be visualized in custom reports and dashboards. It enables you to embed video and text resources so your users can easily access them without leaving the page.

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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

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The Future of Product Management: Top Trends to Look Out For

Userpilot

Their influence is potentially going to grow as companies need to adapt to market shifts faster and manage resources efficiently. Artificial intelligence will become integral to product management Unless you’ve lived under a rock for the last couple of years, you know how AI is revolutionizing every aspect of the tech industry.