support-for-leaders 
Intercom, Inc.
NOVEMBER 18, 2020
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. Today, support teams are navigating an increasingly demanding support landscape. Companies that automate customer support are nearly 4x more likely to see CSAT improvements. .
Product Talk
MARCH 20, 2024
April 4th: Product Discovery Discussion Sessions for Senior Leaders I’ve been hosting monthly product discovery discussion sessions for senior leaders (think executives, VPs, CPOs—people who manage multiple product squads) about the challenges they face managing continuous discovery teams. I’d love for you to join one of them.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Product Talk
SEPTEMBER 13, 2023
. – Tweet This And while you technically don’t need permission to get started, at some point, you will need buy-in and support from your leadership. When leaders see the value in continuous discovery, they can help you define your outcome and carve out space for discovery activities. You can submit your story here.
Product Talk
MARCH 13, 2024
year transformation project where they merged all of the platform systems that supported the 2 streaming services and rebuilt all of their audience-facing applications across 12+ different platforms. The challenge with this way of working is that it is both slow and constraining. back-end, web front-end, and mobile front-end) to squads.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. One of the most visible changes to companies as part of this transformation is the advent of customer success.
TechEmpower - Product Management
JULY 24, 2023
At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. Still, if you’re a business leader and your developers haven’t asked you these questions, look for a Fractional CTO to help navigate the critical early stage of development. Free trials?
Product Talk
OCTOBER 25, 2023
As an individual contributor, you’re focusing on your own projects and progress, but as a leader you are now responsible for the team (or teams) that report up to you. As a new(ish) product leader, one of the biggest challenges Trevor faced was convincing other leadership how much time the product team needed for discovery.
Speaker: Robert Webber, Author and Innovation Leader
Agile was a grassroots engineering movement that caught most software leaders unprepared. Management was never taught how to establish the positive and supportive environment necessary to motivate self-directed teams, resulting in disappointing Agile transitions.
Speaker: Roy Osherove, Technology and Leadership Consultant
As a senior software leader, you spend much of your time trying to optimize your team's performance – from increasing delivery rate and velocity to reducing defect rates and waste. However, as software leaders, we often find that as we go to implement these approaches, we feel stuck. And the answers focus on leadership. PM PST, 3.30
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Are you struggling to support your global community? Establishing a global support community comes with many many questions. Our super panel consists of community leaders from around the world, each of whom, have experienced and overcome the challenges of a global support community. What are the key metrics to measure?
Speaker: Jason Tanner, CEO of Applied Frameworks
However, effective communication of product strategy often presents challenges for product leaders. Further, organizational leaders, channel partners, customers, and other stakeholders also require transparency to align efforts in support of the product strategy. Apply frameworks to define product strategy.
Speaker: Steve Johnson, Founder and CEO, Under10 Playbook
Three things keep company leaders awake at night: 1) Can we sell more of what we built? Is product management primarily supporting the tactics of other departments? 2) Can we build what we’ve planned? And 3) Are we planning the right things? Rather than departmental issues, these are product strategy issues. Will it add complexity?
Speaker: Evan Leong - CEO & Founder, Product Signals
How do industry leaders like Apple and Amazon successfully leverage customer and market insights to enhance their products, even with vast customer bases and extensive market data? Customer feedback is integral to effective problem management and product development for senior product professionals.
Expert insights. Personalized for you.
223 
Let's personalize your content