Userpilot

MAY 17, 2022

What are the benefits of product improvements? Here are some of the benefits of product improvements for businesses in the SaaS industry: Meet customer needs: add more value to existing customers with new features. So you’ve got the definition and benefit of product improvements. What are the types of product improvement?

Feedback Software 96

Feedback Software User Testing Product Research Customer Feedback 96

Userpilot

OCTOBER 18, 2022

Besides collecting data to guide design and development decisions, user experience analysis has the following benefits. When designing a new feature – Track how your users interact with this feature in beta and find insights on how you can make it better. What is user analysis? Why is user experience analysis important?

Customer Feedback 96

Customer Feedback Data Visualization User Testing Analytic Tools 96

Userpilot

JULY 27, 2021

With tools like Userpilot , you can tag recurring responses so you can see trends as they emerge and proactively respond. Close the feedback loop by asking users who requested a feature to become beta testers and early adopters. To calculate the NPS metric , subtract the % of Detractors from the % of Promoters. What should we improve?

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

OCTOBER 23, 2022

In this article, we’ll cover: The benefits of having repeat customers in your business. They also draw in more referrals and are great candidates for beta tests. How do you not only attract new customers to your business but then turn them into repeat customers that keep sending money your way? Let’s get started.

Feedback Software 93

Feedback Software User Testing Customer Feedback Customer Experience 93

Userpilot

JUNE 12, 2023

Marketing surveys come with multiple benefits. Different types of marketing surveys for qualitative and quantitative research By now, you may be wondering how to conduct marketing surveys and begin reaping the benefits listed above. It can be a tough nut to crack sometimes, but we’ve made it easier in this article.

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Userpilot

MARCH 30, 2022

Use Userpilot to tag and track engagement with your most important features. Make sure you can gather and support it with the proper research behind it. This is not about opinions, but about facts. Below are different types of data you should check. Product usage. What usually triggers shelving a product are changes in usage. Revenue metrics.

User Testing 96

User Testing B2B Onboarding KPIs Feedback Software 96

Intercom, Inc.

MARCH 16, 2021

With all of these powerful benefits, it’s no surprise that a survey we ran with almost 600 support leaders revealed that 78% of support leaders want to move to a more proactive support approach. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

JUNE 7, 2022

There are so many options that it’s easy to become overwhelmed and unsure of which method will work best for your circumstances. Let’s take a look at the top usability testing methods, and let’s see how they all compare, and identify the best use case, advantages, and disadvantages of each. Usability testing vs. user testing.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? If you wonder about these questions, we’ve got you. In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

DECEMBER 8, 2023

A mindset of product experimentation is vitally important for product success and growth. If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes.

Product Research 101

Product Research User Testing Data Visualization Onboarding KPIs 101

Userpilot

APRIL 27, 2022

You can categorize user persona based on your audience’s job title, company details, jobs to be done, pain points, your product’s benefits, and team collaboration. recruiting beta testers from existing customers. But tracking these metrics is equally important. What is a product launch in SaaS? using paid advertising.

Onboarding KPIs 95

Onboarding KPIs Product launches Analytic Tools Feedback Software 95

ProductPlan

JULY 9, 2019

In an environment that prizes “minimum viability” and “failing fast” there’s seldom much of an appetite for slowing down the parade of new features and functionality to prioritize product accessibility. But what’s the best way to make accessibility a fundamental element of product strategy? Elements of Accessibility. Supporting larger fonts/zoom.

User Testing 69

User Testing Customer Experience Product Research Research Software 69

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. But what is everyone doing with it? When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Roy Madden

NOVEMBER 3, 2021

Chris says, “One of the obstacles we faced was to convince management of the benefits that Feedly would provide. Chris says, “One of the obstacles we faced was to convince management of the benefits that Feedly would provide. An inside look at how the Airbus Cybersecurity team is using Feedly to monitor and share actionable insights.

User Testing 96

User Testing Customer Feedback Feedback Software Research Software 96

ProductPlan

JULY 11, 2019

The marketing staff responsible for the product launch should be included in user testing, beta testing, persona definition and messaging creation to ensure they understand both the product and how it can benefit the target audience. Getting your value proposition to stand out requires a combination of relevance, context and education.

Customer Experience 71

Customer Experience User Testing Weak Development Team Development Team Review 71

UX Studio: Product Management

MARCH 19, 2021

As a group of researchers at uxstudio we tend to seek new methods and ideas that we can share with each other and use to improve our work. This year we’ve made this study method more formal and organized 3-month-long workgroups. We set up topics of interest for each workgroup and 4-5 people joined each – focusing on the same area. Speed to market.

Product Research 109

Product Research User Testing Development Customer Experience 109

Intercom, Inc.

SEPTEMBER 3, 2020

At Intercom we believe great things can happen when you have a conversation. Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build?

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Userpilot

SEPTEMBER 16, 2021

Well, look no further. Defining and tracking key metrics is an integral part of the product management process. As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. How to measure the key product metrics at each stage of the user journey.

Onboarding KPIs 95

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 95

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. As you grow functions, the audience for your roadmap widens. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. As you grow functions, the audience for your roadmap widens. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

SEPTEMBER 15, 2021

Well, look no further. Defining and tracking key metrics is an integral part of the product management process. As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. How to measure the key product metrics at each stage of the user journey.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Userpilot

DECEMBER 12, 2022

How can product managers and other members of the product team benefit from Userpilot product growth insights ? Feature tagging allows you to track user interactions with individual UI elements. In the case of the NPS surveys , you can tag and group also the qualitative answers. What analytics functionality does Userpilot offer?

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Feedback Software 97

Intercom, Inc.

MARCH 18, 2021

To understand a bit more about the launch, we’ve gathered some of the folks behind it: Thomas Creighton de Farias – Senior Product Education Producer. Orinna Weaver – Senior Product Marketing Manager. Rati Zvirawa – Product Manager. Tanya Sivo – Product Designer. If you enjoy our discussion, check out more episodes of our podcast.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Userpilot

DECEMBER 15, 2022

Here are a few ideas: ask detractors to provide feedback, offer incentives to passives, and ask promoters to participate in beta tests. Then, divide respondents into three categories: Promoters (9 or 10), Passives (7 or 8), and Detractors (0-6). Generally, a good NPS is 30+, but it differs by industry. What is the Net Promoter Score (NPS)?

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

AUGUST 22, 2022

Feedback enables you to shift your focus to features that benefit your customers better. You can collect feedback using customer satisfaction surveys, net promoter surveys ( NPS ), customer effort score surveys, feature feedback surveys, offboarding surveys etc. What is a customer feedback strategy? from which users do you collect feedback.

Feedback Software 94

Feedback Software User Testing Customer Feedback Customer Experience 94

Userpilot

JULY 27, 2022

Every product goes through a life cycle from the moment it enters the market until the end. The marketing plan must include strategies for every phase of a product’s lifecycle to be successful. In this article, we will be covering everything you need to know about the product life cycle. Book a demo to learn more! Product Life Cycle Stages.

User Testing 95

User Testing Feedback Software Analytic Tools Research Software 95

UX Planet

DECEMBER 26, 2023

Adobe Firefly is one of the potential superstar tool which is still in beta stage now. It offers features like auto-tagging images, content-aware fill, and automatic image adjustments. Currently, in its open beta phase, it is accessible to users on any team or plan.

Research Software 86

Research Software Feedback Software Data Visualization User Testing 86

Userpilot

MARCH 21, 2023

Do feature tagging and run heatmaps , record user sessions, and gather feedback with surveys. The growth benefits of becoming data-led Becoming a data-led business helps you promote sustainable growth in three ways: It enables you to analyze user behavior and build customer experiences powered by data, context, and research – not intuition.

Analytic Tools 76

Analytic Tools Data Visualization Feedback Software Research Software 76

Userpilot

SEPTEMBER 2, 2022

Are you wondering when a product manager should consider redesigning a product and what the potential benefits are? What are the benefits of product redesign? There are a number of benefits of product redesign. Would you like to know what product redesign is? Are you not sure how to go about redesigning your product?

Feedback Software 92

Feedback Software Research Software Analytic Tools User Testing 92

Userpilot

AUGUST 10, 2023

How can product teams leverage the product discovery process to create products that satisfy genuine user needs? This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! Let’s get right to it! In the first step of the process, you build the team.

Product Research 92

Product Research Analytic Tools Feedback Software Research Software 92

Userpilot

OCTOBER 24, 2023

In this article, we explore how it’s different from other ways of tracking engagement and how you can benefit from it. TL;DR Power users are the most engaged users, display high competence and often act as product advocates and beta testers. The power user curve is an analytics feature that helps teams measure user engagement.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Customer Feedback 96

Userpilot

NOVEMBER 5, 2022

Using Discovery to Test Assumptions and Uncover Opportunities by Susan Stavitzki. Are you intrigued? Well, why don’t we get to it then? Customer discovery is the process of identifying, defining, and prioritizing relevant user personas. In product discovery, you not only need to discover user needs but also ways to satisfy them. grow confidence.

Product Research 97

Product Research User Testing Customer Feedback Customer Experience 97

Intercom, Inc.

SEPTEMBER 15, 2020

Create multiple paths using flexible wait times, different message types, and different tags based on how your customers react. Getting this delicate dance right, however, requires careful choreography, with every step considered and planned. That’s why we’re incredibly excited to announce Series. Engage customers with Series.

Data Visualization 231

Data Visualization Research Software Reporting Tools Customer Communications 231

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” When it comes to continuous discovery, there’s no such thing as “the perfect tool.”

Research Software 174

Research Software Feedback Software Analytic Tools Customer Communications 174

Userpilot

AUGUST 28, 2022

There are 5 main groups in the technology adoption curve: Innovators are intrinsically motivated to test new products, make enthusiastic beta testers, and will help you identify bugs and areas for improvement. Empty states are a great place to highlight the key product features and show how they can benefit new users.

Analytic Tools 87

Analytic Tools Feedback Software Technical Review Data Visualization 87

Userpilot

JANUARY 16, 2024

Once you’ve built something that can be tested in the real world, it’s time to recruit beta users. Recruit a small group of beta users from your current user base or social media platforms and ask them to report as many UX mistakes as they see. UX mistakes will disrupt the user experience and undervalue your product.

User Testing 93

User Testing Feedback Software Research Software Product Research 93

Userpilot

JANUARY 4, 2022

There are many benefits to customer segmentation based on behavior patterns. What’s the role of behavioral segmentation? SaaS companies often segment users based on their age, gender, and other demographic attributes but is that really the best way to go about it? Behavioral segmentation vs. demographics and psychographic.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 96