Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  Here’s my thinking. [1] Bug fixers work in the same codeline as core engineers.  We Bug or feature?  

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Userpilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. Unfixed bugs: Bugs prevent customers from using the products as intended. Tag feature usage.

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Userpilot

APRIL 13, 2022

UX click tracking using feature tagging. UI tagging or feature tagging is a popular way to track feature engagement inside your app. If your goal is to gauge the number of clicks on specific buttons or links inside your SaaS, go to the Growth Insights section in Userpilot and tag the feature you’re willing to track.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

DECEMBER 6, 2023

Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. The goal of this practice is to test the product design thoroughly for bugs and usability issues before launching it to the public. Inspecting support tickets and bug reports.

Feedback Software 96

Feedback Software Analytic Tools Research Software Reporting Tools 96

Userpilot

DECEMBER 31, 2022

The five common reasons behind customer churn are poor customer tickets, involuntary churn, wrong product-market fit , bugs, glitches, and downtime. However, research shows that there are 5 common reasons for churn, namely poor customer tickets, involuntary churn, wrong product-market fit, bugs, glitches, and downtime.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 15, 2023

There are three main methods to track user activity – feature tagging, session recordings, and heat maps. Feature tagging involves tracking clicks, scrolls, and hovers in-app without coding, gaining insights into feature usage and user engagement. Both indicate either a confusing UI or bugs that need fixing.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience Customer Feedback 97

Userpilot

AUGUST 14, 2023

Using feature tagging to monitor clicks , mouse hovers, and any user input on a specific UI element. Adding passive surveys inside your app such as feature requests and bug reports to improve your product. Tag features for usage data collection Tracking in-app behavior is essential to understand how users interact with your product.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

DECEMBER 13, 2021

Product development and quality KPIs include Velocity KPIs, Product bugs, Support tickets created, and Roadmap scoring. The best ways you can track and measure your product management KPIs include using goals, feature tagging, and a code-free product adoption tool like Userpilot. Product bugs. Feature tagging.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

JUNE 10, 2022

There are three types of feature requests: Bug fix requests – users send bug fix requests when they encounter an error while using your product. Bug fixes requests. Users send bug reports when they’re using your product and it suddenly stops functioning as it should. Tag and categorize feature requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

SEPTEMBER 15, 2022

While marketing teams use CI data to understand customer personas and create hyper-personalized marketing campaigns, product teams use it to spot product friction and prioritize further product improvements and bug fixing. Product development teams use this data to spot product friction and prioritize product improvements and bug fixing.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

APRIL 3, 2023

User feedback provides you with valuable insights that help you improve the product, via feature requests , bug reports, etc. You can get feedback directly through product reviews, feedback forms , website feedback, reported bugs/complaints, requests, etc. NPS response tagging in Userpilot. Let’s explore them in more detail.

Customer Feedback 92

Customer Feedback User Testing Feedback Software Product Research 92

Userpilot

FEBRUARY 6, 2023

This is where you tag your UI elements and then measure activity in the form of clicks and hovers. With diagnostic analysis, you can learn the reasons behind such a low score: the feature may have a bug , may not be functional enough, or doesn’t provide the value expected. Feature tagging and click tracking in Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MARCH 16, 2023

There have also been several performance issues and bugs while using the platform. For instance, you can use the NPS response tagging feature to analyze qualitative feedback and find exactly what improvements your product needs. You can even tag features to track feature engagement. You can also make up to 20 feature tags.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

OCTOBER 31, 2022

Product performance: users are ready to pay for a stable product with no bugs , glitches, or other pitfalls. Reliability: whenever users deal with service outages, or bugs, that cause friction your product is viewed as a less reliable solution for their needs. Feature tagging with Userpilot. Feature tagging.

Data Visualization 97

Data Visualization Analytic Tools User Testing Feedback Software 97

Userpilot

MARCH 9, 2023

This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. With Pendo you can easily tag unlimited pages and features you want to track without installing any tracking code. Once you tag them, Pendo tracks every click and screen or page load. 20 Feature Tags. Pendo review.

Data Visualization 97

Data Visualization Software Review Analytic Tools Feedback Software 97

Alchemer Mobile

FEBRUARY 18, 2021

Tag common errors to help prioritize your product roadmap and identify high-priority bugs faster. If you see a trend of people who were previously happy with your service suddenly switch to unhappy, you know it’s time to intervene. Make it easy and fast for people to contact you with questions, issues, or feedback.

Travel 230

Travel Feedback Software User Testing Strategy 230

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for event tracking and it comes with features such as behavioral analytics, feature tags, user journey mapping, and user segmentation. It currently doesn’t support feature tags like other more advanced tools like Userpilot. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for user behavior analysis and it comes with features such as in-app events, feature tags, user journey mapping, and user segmentation analysis. It currently doesn’t support feature tags like other more advanced tools like Userpilot. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

APRIL 7, 2022

For effective UX analysis, categorize and tag all data points to turn qualitative data into quantitative data and uncover patterns. Prioritize bug fixing and updates based on what will lead to the biggest outcomes. Tag features and track engagement with Userpilot. Identify bugs with ”rage clicking” tracking.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 29, 2023

A flexible tool for sending in-app surveys, building product roadmaps , and implementing in-app bug reporting in order to involve customer feedback in your product development. Use feature-tagging and event-tracking to analyze user behavior and identify friction points. Checking bug reports with Gleap. Productboard.

Data Visualization 95

Data Visualization Research Software Feedback Software Analytic Tools 95

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. Lou Assist’s feature tags Lou Assist doesn’t have any product usage/adoption or feature tagging capabilities. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 29, 2023

NPS scores or bug reports). Software developers will be interested in digital analytics that focus on the technical performance of the website, like bug reports or uptime. You can track product or feature usage with feature tagging, heatmaps , or session recordings. This could be website data (e.g., What are some examples?

Data Visualization 93

Data Visualization Analytic Tools Embedded Analytics Feedback Software 93

Nulab

SEPTEMBER 14, 2022

As a comprehensive project management software, Backlog offers task tracking, bug tracking, file-sharing, notifications, progress visualizations, and much more all in one place. It has good functionality for setting deadlines, tagging people, and notifications.” – Carissa. Backlog has earned an incredible overall rating of 4.5 (out

Reporting Tools 99

Reporting Tools Research Software Feedback Software Software Review 99

Mixpanel

MARCH 15, 2024

Server-side events don’t have client-side properties like location, device, URL, or UTM tags (“What button did a user press right before hitting a server error?”). Do this all on the fly, without bugging engineers on anyone’s team. Getting Started Borrowed properties is available today for customers on our Growth and Enterprise plans.

Events 59

Events Onboarding KPIs Customer Experience Engineering 59

Userpilot

AUGUST 30, 2023

FullStory is great for identifying website bugs and potential friction points using heat maps. Main features Tag feature for feature heat map: Feature tagging lets you tag features and monitor all user interactions (i.e., A feature tag uses a UI element detector to pick up elements for tracking. out of 5 on G2.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Userpilot

FEBRUARY 28, 2023

Bug reports are essential for improving the technical soundness of your product. Whenever users would like to share their opinions, request a feature or report a bug, they can do it via a feedback widget located in your resource center or in a visible place on your product dashboard. How to collect feedback on bugs?

User Testing 93

User Testing Customer Feedback Feedback Software Product Research 93

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for digital adoption and it comes with features such as tooltips, feature tags, interactive walkthroughs, and in-app announcements. Lou Assist’s feature tags Lou Assist doesn’t have any product usage/adoption or feature tagging capabilities. Let’s get started!

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52

Userpilot

MARCH 11, 2022

The data will enable you to quickly know when there’s a bug or point of friction that needs urgent attention. Not every customer will let you know when they encounter a bug. Bugs and perceived complexity are the two main frictions for a SaaS. As hinted earlier, session recording and heat maps can easily help identify bugs.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Instabug, which is designed to monitor mobile app performance, including bug reporting, crash reporting, feedback reporting, and of course in-app surveys. Adding a bug report widget with Userpilot.

Feedback Software 84

Feedback Software Analytic Tools Research Software Data Visualization 84

Userpilot

DECEMBER 6, 2022

Access to this type of data can help you to locate bugs and friction in your app, enhance user experience, and retain more customers. Here are 3 effective methods for collecting data on product usage: Tag features to understand how users engage with different parts of your product. How can you collect product usage data in SaaS?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 97

Userpilot

MARCH 7, 2023

Keeping bugs unfixed. For this, allow users to submit bug reports so your dev team can fix them as soon as possible. Unaddressed product bugs Bugs prevent users from utilizing your product as intended. Depending on how severe it is, major bugs can make your product annoying to use or even unusable.

Research Software 104

Research Software Feedback Software User Testing Data Visualization 104

The Product Coalition

AUGUST 10, 2020

Download the ’Scrum Anti-Patterns Guide’ for Free The Toxic Team Culture: Internal Team Members vs. External Team Members 20 years ago, many large companies tagged along with Jack Welch’s philosophy of outsourcing non-core business areas?—?such Then sign up for the Food for Agile Thought newsletter and join 26k other subscribers.

Agile 157

Agile Software Developers Software Development Download 157

Bain Public

JANUARY 30, 2023

Tag, organize and categorize your parking lot items Now, what do you do with a parking lot full of features? A little triage, tagging, sorting and grooming ! For example, if there are bugs in the parking lot, these can be divided up into blockers, critical, major, minor and trivial.

User Testing 52

User Testing Product Management Product Manager Product Research 52

Userpilot

DECEMBER 13, 2022

Attrition is quite common in the SaaS industry and can result from a plethora of reasons—from bugs in your product to unclear in-app messaging and a terrible billing system. Tag features to see how different segments that need the feature to complete their JTBD engage with it. Feature tagging with Userpilot. Conclusion.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Data Visualization 93

Userpilot

MARCH 27, 2023

They’re open-minded, excited to test out changes, have high-risk tolerance, and don’t mind minor bugs. They’re mindful of bugs and have high expectations. Tag your responses to start recognizing patterns amongst low scorers and high scorers. Tag NPS responses in Userpilot.

Onboarding KPIs 94

Onboarding KPIs User Testing Customer Experience Customer Feedback 94

The Product Coalition

MAY 19, 2022

It is important for the storekeeper to easily find the right cargo in a large room, check it by its serial number, barcode, or RFID tag, and determine when to prepare boxes for loading. Employees do not have to delay payments due to bug fixes. Workers use them to scan QR codes or RFID tags when goods arrive at the warehouse.

Analytic Tools 127

Analytic Tools Systems Review Data Visualization Software Review 127

The Product Coalition

JULY 8, 2020

A simple way to begin doing this is by setting your onboarding systems up to tag users automatically with categories you’ve chosen or tag them according to specific characteristics. If you haven’t already, make sure the metadata is being tagged automatically by your CRM system at the source?—?you which is a process in itself?—?the

Customer Feedback 81

Customer Feedback User Testing Feedback Software Data Visualization 81