tag customer-thinking 
Userpilot
MARCH 21, 2024
Saving time isn’t the only benefit of visually analyzing customer feedback. Being able to examine customer feedback data visually also makes it easier to derive actionable insights and, ultimately, form decisions. Qualitative user feedback data: This includes all the words, phrases, reviews , and comments that customers write.
Product Talk
FEBRUARY 21, 2024
When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities). I was amazed.
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Userpilot
APRIL 22, 2024
It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Tag key features for tracking. Improve product road mapping : Instead of relying on assumptions about what’s important, feature analysis gives you concrete data on what customers value.
Userpilot
FEBRUARY 29, 2024
This may involve tracking custom events , tagging in-app elements, and getting deeper insights with heatmaps and user surveys. Your goal here is to gain as much insight as possible into which customers are using the feature, how they use it, how often, and why. Create custom events in Userpilot.
Product Innovation Educators
NOVEMBER 6, 2023
Joining us is Daniel Erickson, the Founder and CEO of Viable, an AI analytics tool that enables businesses to instantly access and act on valuable insights from customer feedback, saving them hundreds of hours spent analyzing feedback. This person goes to customer support and asks for raw data or asks what the customers are saying.
Product Talk
APRIL 17, 2024
When I joined, I wanted to transform that organization because I’m so convinced that only if you have autonomous teams that own their space and their domain and that do proper research and that really understand customer problems, that you will be able to also really build amazing products. I think I just had too high expectations.
Product Talk
FEBRUARY 28, 2024
I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. When Kelsey first joined Going, there wasn’t a clearly defined process in place for talking to customers. “We Kelsey’s career began in QA and she’s spent the past ten years working in product. “I
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