Userpilot

FEBRUARY 27, 2024

Tagging and monitoring core product features to identify popular functionalities and user challenges is key to enhancing engagement. Book a demo with Userpilot and discover how to increase your revenue effectively by creating and tracking events. How to track in-app events? offering a deeper dive into customer interactions.

Analytic Tools 103

Analytic Tools Data Visualization Events Onboarding KPIs 103

Userpilot

APRIL 15, 2024

How to identify customer pain points. How to identify customer pain points Feedback surveys and user behavior analysis are the best ways to find customer communication pain points. ” Tag the responses based on their main themes to easily identify recurring patterns. This article aims to help you avoid that.

User Friction 103

User Friction Customer Communications Analytic Tools Feedback Software 103

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. How to access and navigate the Behavior Flow report Creating the Path exploration report in GA4 is easier than the Behavior Flow report in Universal Analytics. Feature tags and heatmaps Userpilot is a no-code analytics platform.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. Thanks to the Chrome extension, you can tag features to track without any coding. Next, choose when and how to send the survey. Fear not, though! Let’s dive right in! An in-app survey in Userpilot.

Data Visualization 94

Data Visualization Analytic Tools Research Software User Friction 94

Userpilot

APRIL 16, 2024

How they are linked to customer journey analysis and customer journey mapping. How to extract and use them to optimize the customer journey. Book the demo to see how to use it for customer journey analysis. How to analyze the entire customer journey to drive actionable insights? Feature and (custom) event tagging.

Data Visualization 101

Data Visualization Customer Feedback Analytic Tools Feedback Software 101

Userpilot

DECEMBER 20, 2023

Userpilot is a code-free platform for enhancing in-app user experiences, offering features like event tracking , feature tagging, heatmaps for user segment analysis, and integrating heatmap data with in-app surveys and analytics for a detailed understanding and optimization of user interactions. Click Create New and tag feature.

Analytic Tools 99

Analytic Tools Feedback Software Data Visualization Customer Feedback 99

Userpilot

APRIL 26, 2023

Monitor feature engagement with feature tagging, session recordings and heat maps , which provide a color-coded system to track customer engagement. After gathering direct feedback, tag qualitative responses to look for trends and identify common pain points. Tag in-app UI elements and then measure the clicks, scrolls, and hovers.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Conduct user flow analysis to learn how to optimize the user experience and thereby lower tickets.

Feedback Software 102

Feedback Software Analytic Tools Data Visualization Customer Feedback 102

Userpilot

AUGUST 5, 2023

So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. Use feature tagging to track feature usage. How to create a data tracking plan? Here’s how you can build a data tracking plan to make it easier to gather valuable insights.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 96

Userpilot

JANUARY 3, 2023

How to identify churn risk signs hiding in your product: Talk to your customer success team. Churn metrics you should be tracking and how to calculate them: Customer churn rate : the ratio of the customers you lost during a specific time frame to the customers you had at the start of the period, multiplied by 100.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

AUGUST 5, 2023

How to identify NPS passives? We’ll now go through how you can identify NPS passives. Tagging specific features within your product will help you track how customers use different functionalities. Feature tag event data with Userpilot. How to turn passives into promoters?

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

The Product Coalition

FEBRUARY 16, 2022

We have two problems here The predictive model sometimes tags a low risk patient as a high risk patient. The predictive model sometimes tags a high risk patient as a low risk patient. But on the downside, a lot of low risk patients are tagged as high risk and that is not good either and is an unnecessary nuisance for the patients.

Data Visualization 125

Data Visualization Artificial Inteligence Customer Experience Document 125

Userpilot

DECEMBER 6, 2022

Read on to learn how to collect and analyze valuable insights, almost on autopilot. How to collect valuable user insights: Collect customer feedback with in-app surveys. Track how users engage with your product using heatmaps. How to collect valuable user insights? How to make the most of user interviews?

Data Visualization 97

Data Visualization Customer Feedback User Testing Feedback Software 97

Userpilot

JUNE 14, 2023

And learning how to analyze the customer journey will help you to ensure product growth and positive business outcomes. Use feature tags and heatmaps to see how users interact with features at different journey stages. Webinar on how to set goals with cohort analysis. Want help with customer journey analysis?

Data Visualization 95

Data Visualization Analytic Tools Customer Feedback Feedback Software 95

Userpilot

JUNE 20, 2023

You can interpret survey responses using survey analytics dashboards to visualize data, response tagging to discover feedback trends, and cross-referencing results with behavioral data to better understand user interactions. How to collect data for survey analytics? How to interpret survey responses?

Data Visualization 87

Data Visualization Analytic Tools Product Research Feedback Software 87

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Analyzing customer behavior with feature tags and event tracking to identify and address friction points. Use feature-tagging and event-tracking to analyze user behavior and identify friction points.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Userpilot

AUGUST 14, 2023

Using feature tagging to monitor clicks , mouse hovers, and any user input on a specific UI element. A classic third-party data example is how Facebook gives advertisers access to users’ data, so they can be easily segmented and targeted. How to collect first-party data? Tagging features with Userpilot.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Using feature tags to understand how users interact with your core features.

Onboarding KPIs 95

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 95

Intercom, Inc.

AUGUST 27, 2018

Use “learning tags” to get a feel for past conversations. While navigating through these conversations, if they find one they’re curious about or want to follow along with, they can add what we call a learning tag. Similar to learning tags, past conversations are an invaluable help resource.

Customer Experience 141

Customer Experience Technical Review Data Visualization Article 141

Userpilot

JUNE 5, 2023

This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. It’ll also consider the different stages of the funnel and how to track/optimize funnel performance. How to track conversions across the funnel Knowing the right metric to use is only the first half of the equation.

Analytic Tools 82

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 82

Userpilot

FEBRUARY 27, 2024

We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Tag these events for tracking in your analytics tool. Let’s get into it!

Data Visualization 94

Data Visualization Analytic Tools Customer Experience Feedback Software 94

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. Tag feature usage. Here is an example of how to handle negative feedback properly. Let’s dive in!

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Userpilot

FEBRUARY 5, 2023

Userpilot can help you track behavioral KPIs by using feature tagging to track feature usage, creating heatmaps , and custom events to collect more insights. Use feature tagging to understand how customers are using the product You can easily set up in-app tracking to monitor what users are doing and how they behave within the product.

Onboarding KPIs 97

Onboarding KPIs KPI Analytic Tools Feedback Software 97

Userpilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. How to calculate customer retention rate? Promoters are customers that score either 9 or 10.

Customer Feedback 98

Customer Feedback Customer Experience User Testing Analytic Tools 98

Userpilot

DECEMBER 7, 2023

How to uncover data-driven insights? For example, you can use feature tags to understand how users interact with a feature. It offers a variety of ways to collect data, including through in-app surveys, event tracking, feature tags, funnel analysis, and more. Next, you can create a tooltip to guide users to the feature.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Research Software 101

Userpilot

MARCH 12, 2024

In this article, we explain what Paths is, how to create the report, its use cases, and compare it to similar features in other tools. How to perform path analysis in Userpilot? This could be a feature tag, a tracked event , or a page view. Let’s get right to it! Userpilot Paths in the Analytics menu.

Data Visualization 101

Data Visualization Analytic Tools Customer Experience Customer Feedback 101

Userpilot

NOVEMBER 27, 2023

Understanding how to read a heatmap is one surefire way to boost your site’s conversions. A heatmap can help you understand how users interact with your web and product pages. We will also find out how understanding their use cases can help you set up a user-friendly page. Looking to get started with heatmap analysis?

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Research Software 101

Lenny Rachitsky

APRIL 23, 2024

He shares tactical insights about how to grow faster in his newsletter, Growth Unhinged , and on LinkedIn. Clever keyword tagging can land your logos in millions of views (literally!). Kyle has spent the past 14 years working with and advising top startups as a consultant at Simon-Kucher turned VC operating partner at OpenView.

User Testing 91

User Testing Data Visualization Customer Feedback Customer Experience 91

Userpilot

APRIL 16, 2024

That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. This process can involve: Tracking user behavior through feature tagging and custom events. So what strategies can help you elevate the user experience? And where do you start? Sending in-app surveys for user feedback.

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

Userpilot

DECEMBER 31, 2022

There are many ways to do that: you can track UI engagement against specific features using feature tags, measure and identify low-engagement pages, use heat maps to gather insights on user behavior, analyze NPS survey results , and more. How to identify user frustration by tracking dead clicks. Track UI engagement with feature tags.

User Friction 97

User Friction Customer Feedback Customer Experience User Testing 97

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. You can collect data for predictive analytics using feature tagging and combining product usage data with heatmaps for more insights. Use feature tagging to track in-app customer interactions Predictive customer analytics depend on accurate and relevant data.

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Customer Experience 97

Userpilot

FEBRUARY 3, 2023

Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Doing this will help you to better understand how to create a post-purchase experience that promotes loyalty. How do you collect product usage data ? Feature tagging in Userpilot. Do they represent a certain demographic?

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

DECEMBER 31, 2022

How to choose the right digital experience analytics solution for your team. Another way to track digital analytics is to tag UI elements and track how users engage with them. Tag UI elements and track how different segments of users engage with them. Feature tagging in Userpilot. Let’s get started.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

OCTOBER 12, 2023

And how to use them to improve your product? From this article, you’re going to find out about different types of user data analysis and how to develop a user data analytics strategy that will help your team make data-driven decisions to enhance customer and product experience. What are user data analytics? Why do they matter?

Data Visualization 101

Data Visualization Analytic Tools Customer Feedback Customer Experience 101

Userpilot

MARCH 31, 2023

So let’s find out how to achieve this and boost customer retention. Analyzing the data from churn analysis should give you actionable insights into the drivers of churn and how to minimize this. Customer engagement rate : This measures how engaged your customers are with your product. Here’s what you should do.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JULY 26, 2022

Use tags to analyze your qualitative feedback and segment users better. Qualitative feedback refers to customer information that describes how they feel about a product or service. How to analyze and use qualitative feedback. Here’s a brief explanation of how SaaS businesses should handle qualitative feedback.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98