Userpilot

JULY 7, 2022

Without customer stickiness: You’ll find it impossible to generate brand advocates. Customer retention will be harder to improve. You won’t be able to engage customers with your product. For all these reasons, we’ve built this guide on how to drive stickiness and use it to improve customer loyalty.

Research Software 98

Research Software Feedback Software Customer Experience User Testing 98

Userpilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction?

Data Visualization 105

Data Visualization User Testing Customer Feedback Feedback Software 105

Userpilot

SEPTEMBER 12, 2022

It’s aimed to understand how likely customers are to recommend your product to a friend/colleague on a scale of 1-10. The greater the score, the more satisfied your customers are and the more loyalty they feel towards your brand. Userpilot can help you create rNPS and tNPS surveys to measure customer loyalty code-free.

Feedback Software 97

Feedback Software Product Research Onboarding KPIs User Testing 97

Userpilot

OCTOBER 10, 2022

Feature adoption occurs when customers start using a particular feature to meet their goals. While product adoption helps you understand how well customers interact with your product, feature adoption lets you understand the success of particular features. Userpilot and Appcues are the top two feature adoption software.

Onboarding KPIs 91

Onboarding KPIs Feedback Software Analytic Tools Research Software 91

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. What is CAC payback?

Feedback Software 104

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 104

Userpilot

AUGUST 14, 2023

Which gauges how users feel about product performance and what they value the most. Which determines if you’ve achieved product-market fit by asking customers how disappointed they would be if they could no longer use your product There are eight customer satisfaction survey examples, including: The rating-scale survey questions.

Product Research 92

Product Research Data Visualization Analytic Tools Feedback Software 92

Userpilot

FEBRUARY 13, 2024

Email marketing automation involves using software to send emails based on predefined triggers, enhancing efficiency and customer engagement without manual effort. It uses real-time data for personalized emails that improve engagement, customer experience, conversion rates, resource efficiency, and data utilization.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Data Visualization 52

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? Buyers are always on the lookout for businesses that offer continuous value, making them preferable to their competitors. Here are some tips to help you increase your customer value.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

DECEMBER 6, 2022

Understanding how customers are using your software is key to designing a better product that meets their needs. Access to this type of data can help you to locate bugs and friction in your app, enhance user experience, and retain more customers. Collect targeted, sincere and detailed feedback from loyal and highly engaged customers.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JULY 6, 2022

As retention is extremely important for any SaaS company, reducing customer and revenue churn is a top priority. The loss of customers indicates that your product is not providing value to them in the long run, which can negatively impact profitability and the likelihood of establishing lasting relationships with your customers.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback Software Review 98

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? Automation is crucial for taking a customer-centric approach to product growth. Customer feedback automation is the process used to automate the user feedback collection so you can act on it. What is customer feedback automation?

User Testing 97

User Testing Feedback Software Customer Feedback Data Visualization 97

Userpilot

OCTOBER 4, 2022

The most used attitudinal metrics to measure the effectiveness of your UX through the Net Promoter Score (NPS) , Customer Effort Score (CES) , Customer Satisfaction Score (CSAT) , System Usability Scale (SUS), and Usability Metric for User Experience (UMUX). You can create automated in-app experiences based on response tags.

Customer Experience 85

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 85

Userpilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Product analytics is a data-driven approach to understanding customer behavior and product usage. Segment analysis focuses on common qualities shared by similar users.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

MARCH 11, 2022

Tracking user behavior in SaaS helps you understand what brings value to users, identify friction points in the user journey, remove blockers and shorten time to value for your tool. For instance, if you run a brick-and-mortar store, you can set up cameras to record how customers enter the mall and interact with your products.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

SEPTEMBER 29, 2022

How does behavioral targeting help to attract and retain customers ? In this piece, you’ll learn how to collect and act on behavioral data to retain customers. Increased user engagement and CTR. Here are 4 ways to collect behavioral data to act on for driving customer retention and account expansion.

Data Visualization 92

Data Visualization Analytic Tools Customer Experience Reporting Tools 92

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. But what does it even mean to delight customers? Customer delight is consistently exceeding your customer’s expectations across the entire journey.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Read on to find out how!

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

SEPTEMBER 15, 2022

Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Don’t forget about your unhappy customers.

Feedback Software 85

Feedback Software Analytic Tools Customer Feedback User Testing 85

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. Measure the success of the product and understand if it meets customers’ needs. Why should you track UX KPIs?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. The customer experience (CX) encompasses all customer interactions with every aspect of your company as they move through the user journey stages. What is customer experience?

Customer Experience 95

Customer Experience User Testing Analytic Tools Feedback Software 95

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers. Let’s see what it means to love your customers.

Feedback Software 95

Feedback Software Customer Experience Customer Feedback User Testing 95

Gainsight

AUGUST 25, 2021

Your product onboarding process is the initial spark that increases engagement and fuels product growth. When it comes to successful user onboarding, the name of the game is time to value (TTV). The faster you can get customers to realize the value of your product or new feature, the sooner your team’s ROI will materialize.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Customer Experience User Testing 52

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. Whether good, bad, or something in between, the sum total of the interactions a customer has with a product can be described as their "product experience." Customer-facing roles.

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 97

Userpilot

JANUARY 6, 2022

Product adoption is critical to the success of a SaaS business because it reduces churn, improves opportunities for customer expansion, and increases user activation. Appcues is a well-established digital adoption platform that’s known for its ease of use in creating product walkthroughs for SaaS customer onboarding.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Software Review 98

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Customer Feedback 93

Customer Feedback User Testing Customer Satisfaction Customer Experience 93

Userpilot

JUNE 3, 2022

In this article, we’re going to dig deep into the world of customer onboarding. We’ll explore what it is, why it matters, and how to craft a customer onboarding process that engages and delights your users every step of the way. Start with mapping the customer journey. What is a SaaS onboarding funnel?

Analytic Tools 97

Analytic Tools Onboarding KPIs Research Software Feedback Software 97

Userpilot

AUGUST 15, 2021

Studies have shown that acquiring new customers is 5 – 25 times harder than retaining existing ones. A key reason why customer engagement metrics are important to successful SaaS businesses. Measure engagement by feature usage to understand what brings the most value. What are customer engagement metrics?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

ProductPlan

DECEMBER 30, 2019

Or do you position your product as a premium good, with a high enough price tag to return a tidy profit on every sale? Budgetary constraints of target customers. The job of a product manager is to bring a great product to market that meets customer needs, has a high-value proposition, and continues to delight and satisfy users.

Strategy 61

Strategy Customer Experience User Testing Customer Feedback 61

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. Nurturing new customers is the best way to reduce churn and increase expansion revenue.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

ProductPlan

JULY 11, 2019

And for existing products rolling out new features, a successful launch and user adoption effort is equally important for maintaining and improving customer satisfaction. Every piece of a product that isn’t used represents something a customer is paying for, but not realizing value,” says Michael Peach of Pendo.

Customer Experience 71

Customer Experience User Testing Weak Development Team Development Team Review 71

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue. What is customer feedback? Let’s jump right in.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 22, 2021

Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. It is imperative to reach the right users at the right time and in the right place of the customer journey, and systemizing this process with the right tools can greatly help you with that.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

The Product Guy

JULY 17, 2017

How do I get returning users to become customers? Customer Acquisition Cost (CAC), Churn, and LIfetime Value (LTV) are the KPIs used to check the health of a SaaS business. To be a successful company, the value proposition should be easy to understand, the product should be easy to use, and it should be easy to buy.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Onboarding KPIs 100

The Product Guy

JANUARY 11, 2018

These are questions – oftentimes imaginary – that can hang over your head, applying increasing pressure until you rush to make moves to demonstrate your worth. And no – that’s not to say that you can’t start immediately providing value. “Was this hire worth their salary? Will she meet our expectations?

Customer Experience 109

Customer Experience Data Visualization Startups Reporting Tools 109

Business Acumen Institute

SEPTEMBER 4, 2019

The canvas’s three layers cover different critical areas, including: External factors that enable people to work from the “outside in” through a comprehensive understanding of customers, segments, and competitors. An analysis of these segments involves several factors, such as demographic details: Who exactly is your customer?

Research Software 40

Research Software User Testing Product Research B2C 40