Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. Since you need the right tools to follow a customer insights strategy.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Their overall satisfaction level with your product. The most critical features and functionalities of the product.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Research Software 92

Userpilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. Keep reading to uncover product growth insights ! Behavioral marketing vs. behavioral segmentation.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

JULY 5, 2023

A good customer satisfaction level ensures great product engagement to retain customers longer. TL;DR Customer satisfaction is the level of happiness your customers have with your product or service. Send CSAT surveys to measure overall customer satisfaction with your product. What is customer satisfaction?

Customer Satisfaction 97

Customer Satisfaction User Testing Data Visualization Customer Experience 97

Userpilot

DECEMBER 31, 2022

Customer churn measures the number of customers who stopped paying or using your product/service over a specific period. The five common reasons behind customer churn are poor customer tickets, involuntary churn, wrong product-market fit , bugs, glitches, and downtime. What is customer churn?

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 95

Product Research Feedback Software User Testing Customer Feedback 95

Userpilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs.

Feedback Software 96

Feedback Software Research Software User Testing Customer Experience 96

Userpilot

DECEMBER 22, 2022

Common reasons for churn: Product-market fit failure. Product pricing plan weak points. Customers could churn due to one of the following reasons: Product-market fit failure: This is one of the biggest reasons for churn and something that most startups deal with. Feature tagging on Userpilot.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software User Testing 93

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure.

User Testing 101

User Testing Analytic Tools Research Software Feedback Software 101

Userpilot

MARCH 7, 2023

Do you want to get product growth insights but are unsure whether to use Amplitude analytics or not? TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Apart from that, Amplitude has been built entirely for product usage data so it’s a better tool for product teams.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. Why is customer analysis important?

Analytic Tools 97

Analytic Tools User Testing Research Software Feedback Software 97

Userpilot

OCTOBER 2, 2023

Generative vs evaluative research methods are two techniques for conducting user research when managing your product. Both UX research methods are different but provide valuable insights to help your product development process. Evaluative research assesses existing products to identify usability issues and areas for improvement.

User Testing 105

User Testing Product Research Research Software Feedback Software 105

Userpilot

DECEMBER 12, 2022

With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. A customer engagement dashboard helps you collect customer engagement data in one place, providing an instant overview of user interactions with your product. Product usage metrics.

Data Visualization 93

Data Visualization Onboarding KPIs Dashboard User Testing 93

The Product Coalition

JANUARY 5, 2021

Salespersons would understand their customers’ needs and preferences and match them with the most suitable products from the inventory. So much so, it could be said they know as much (if not more) about products as retailers and salespersons. about brands, product pricing, and customer reviews?—?have

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. The Net Promoter Score (NPS) is a metric that asks users how likely they are to recommend your product or service to others on a scale from 1 to 10. In short, those who have experience using your product.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data. TL;DR Heap is a data insight platform that helps you analyze customer behavior data.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Lenny Rachitsky

MARCH 21, 2024

Brought to you by: • Sprig —Build a product people love • Eppo —Run reliable, impactful experiments • Vanta —Automate compliance. Prior to that, she worked at Box on product communications, with a focus on product launches and partnership announcements. Simplify security.

Reporting Tools 90

Reporting Tools B2B Customer Experience Startups 90

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. If so, you need to invest in the right customer insight tools. Read on to learn more. How do you gather customer insights?

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

FEBRUARY 15, 2024

Userpilot is a digital adoption platform (DAP) that fosters product growth through a variety of product analytics tools , including funnel analysis, among other useful features. Hubspot is a powerful customer platform with a variety of hubs containing various features for tracking sales funnels, interpreting marketing data, and more.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 26, 2023

Looking to use Mixpanel Analytics for collecting product growth insights ? Mixpanel Analytics helps you collect and analyze data to gain valuable insights into your product’s growth. However, with so many analytics tools available in the market, is Mixpanel the best option for your business? Mixpanel dashboard homepage.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Software Review 95

The Product Coalition

OCTOBER 19, 2022

The article here focusses on business criterion to use to better evaluate if a predictive model is ready for production and the associated risk when the predictions are wrong. There are countless examples of predictive analytics in marketing, manufacturing, real estate, software testing, healthcare, and many more.

Data Visualization 122

Data Visualization User Testing Healthcare Analytic Tools 122

Userpilot

OCTOBER 31, 2023

This ensures your product remains enjoyable for users, boosting retention and loyalty. We will also go over free and paid product analytics tools that can help facilitate the process. Methods to collect quantitative data: NPS and CSAT surveys, feature tagging , trend reports, funnel reports. across the customer journey.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Research Software 92

Userpilot

SEPTEMBER 16, 2022

Customers not only need to experience the core value of your product but also get repeated value from it. Let’s find out how a customer lifecycle marketing approach can deliver the highest value at each stage and improve product growth. This increases retention by strengthening customer relationships with your brand.

User Testing 84

User Testing Customer Feedback Customer Experience Data Visualization 84

Userpilot

AUGUST 20, 2023

Following the proactive approach enhances the customer experience, increases product engagement , improves customer retention , and leads to more customer satisfaction and loyalty. Monitor product usage and then look at your analytics to find opportunities to offer proactive help. What is proactive customer service?

Data Visualization 78

Data Visualization Analytic Tools Feedback Software User Testing 78

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. Typeform – best for long-form market research surveys.

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members.

Product Marketing 94

Product Marketing Feedback Software User Testing Marketing 94

Userpilot

NOVEMBER 9, 2023

TL;DR Customer satisfaction measures how well your product is at meeting customer expectations. “Slightly satisfied”, which signals that the product was going somewhere and had potential, but it ultimately failed at meeting expectations. What is customer satisfaction?

Customer Satisfaction 95

Customer Satisfaction User Testing Customer Feedback Feedback Software 95

Userpilot

OCTOBER 25, 2022

If you’re wondering what strategic product management is, you’ve come to the right place! In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Are you ready to dig in?

Product Research 93

Product Research User Testing Customer Feedback Research Software 93

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? External CI can be collected from any resource of third-party data (social media posts, and market research surveys). Want to learn how to collect and act on customer intelligence data?

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

MAY 19, 2022

Have you ever wondered what makes a successful product and how a product manager can build one? If yes, you’re in the right place as we’re just about to explore the 12 must-have characteristics of successful digital products. To be successful, your SaaS product needs to provide the right mix of features.

Feedback Software 97

Feedback Software Research Software User Testing Product Research 97

Userpilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. Some of them include product analytics , web analytics, mobile analytics, and social media analytics. Userpilot is the product growth platform for user journey analytics. Which camp would you belong in? Web analytics tools.

Data Visualization 102

Data Visualization Analytic Tools Reporting Tools Research Software 102

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? This article explicitly explains what metrics are essential to product management teams and how to collect the data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

AUGUST 10, 2023

In a dynamic and fast-evolving world, understanding where you can leverage automation is important: behavioral marketing automation is quickly becoming a valuable skill for product marketing professionals. Without further ado, let’s dive into the world of behavior-based marketing automation! behavioral targeting).

Analytic Tools 91

Analytic Tools Feedback Software Marketing Product Marketing 91

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey. You can tag responses to understand the context behind the NPS score. What is an NPS program?

Feedback Software 96

Feedback Software Analytic Tools Research Software Software Review 96

Userpilot

JULY 26, 2022

While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Qualitative feedback is customer-generated feedback about a product or its features through open-ended questions. You’re not alone.

Feedback Software 97

Feedback Software User Testing Research Software Customer Feedback 97