ProductPlan

MAY 16, 2023

ProductPlan has consistently seen changes over the past 12 months, and our very own product roadmap has been a part of that journey. We’ve seen a little bit of everything, and the customer-facing roadmap has been critical during these changes. It’s almost ( almost ) as if the 2022 roadmap doesn’t exist. We’ll dig into this soon.

Roadmap 52

Roadmap User Testing Customer Feedback Customer Experience 52

The Product Coalition

APRIL 24, 2023

However you want to slice it, feedback repositories let you segment your feedback so you can build evidence-based roadmaps and strategies. They also usually don’t let you build visual product roadmaps to share with stakeholders or close the loop with customers. Savio helps you build evidence-based product roadmaps.

Feedback Software 108

Feedback Software Analytic Tools User Testing Customer Feedback 108

ProductPlan

JANUARY 27, 2023

This post will focus on the last example, product roadmaps. Why does roadmap inconsistency matter? What are the problems that arise from having inconsistent roadmaps, starting with the most consequential? What are the problems that arise from having inconsistent roadmaps, starting with the most consequential?

Roadmap 59

Roadmap Weak Development Team Customer Experience User Testing 59

Product Talk

SEPTEMBER 20, 2023

If you notice something that doesn’t make sense, you can leave a note and tag other people to ask for more context. Some of the specific features Mallory calls out include adding links and comments and the ability to tag coworkers. The roadmap feature also allows you to chart solutions and opportunities on a Now Next Later roadmap.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

Userpilot

MARCH 29, 2024

Main features Here’s a brief overview of Userpilot’s user journey analytics tools: Feature tags and heat maps. Userpilot’s feature tags tool allows you to tag individual UI elements and track how users interact with them. Features and events dashboard in Userpilot. Pricing Amplitude offers three paid plans.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Embedded Analytics 98

Userpilot

APRIL 26, 2023

Monitor feature engagement with feature tagging, session recordings and heat maps , which provide a color-coded system to track customer engagement. After gathering direct feedback, tag qualitative responses to look for trends and identify common pain points. Tag in-app UI elements and then measure the clicks, scrolls, and hovers.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JANUARY 31, 2024

While your specific needs will guide your choice, a good analytics tool should generally offer: Varied Features for Measuring User Behavior : Look for tools that provide a range of features like paths, funnels, session recordings, and feature tags. Basic product analytics, in-app guides, branded NPS surveys, and roadmaps.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

NOVEMBER 29, 2023

A flexible tool for sending in-app surveys, building product roadmaps , and implementing in-app bug reporting in order to involve customer feedback in your product development. A tool for building public roadmaps that can efficiently centralize feedback, listen to customers, and prioritize key features. Productboard.

Data Visualization 95

Data Visualization Research Software Feedback Software Analytic Tools 95

Userpilot

SEPTEMBER 11, 2023

Ideas from feature request surveys for developing product roadmap. Tagging the NPS responses will help you see users’ common issues with your product. For instance, you may use feature tagging to identify the features with the lowest engagement. Tag feature event data in Userpilot. Trend analysis in Userpilot.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Customer Feedback 102

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. What is a customer experience (CX) roadmap?

Customer Experience 101

Customer Experience User Testing Data Visualization Customer Feedback 101

Userpilot

OCTOBER 25, 2022

Tagging responses in Userpilot helps you design relevant in-app experiences to improve satisfaction. This includes inbound activities like defining product vision and product strategy, setting product goals, developing the product roadmap , or planning the product launch. Strategic roadmap planning. What is product strategy?

Product Research 96

Product Research User Testing Customer Feedback Research Software 96

Userpilot

JULY 26, 2022

You can collect qualitative data through feedback surveys, NPS surveys , in-app surveys, heatmaps, session recordings, customer reviews, public roadmaps, and exit surveys. Use tags to analyze your qualitative feedback and segment users better. Use public roadmaps to collect qualitative feedback. Get a Userpilot demo !

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

NOVEMBER 23, 2023

How is the outcome-based roadmap different from regular roadmaps? Dave Martin on how product roadmaps kill outcomes. TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. How roadmaps kill outcomes A classic roadmap is a list of features with a timeline.

Analytic Tools 99

Analytic Tools Feedback Software Product Research User Testing 99

Userpilot

JANUARY 11, 2024

Solution : create an outcome-based roadmap by identifying customer needs and wants. Solution : create a balanced product development roadmap focusing on optimization and innovation. This will help you create an outcome-based roadmap. NPS response tagging in Userpilot. Let’s get right to it!

Data Visualization 115

Data Visualization Feedback Software Analytic Tools User Testing 115

Product Talk

MAY 4, 2022

According to Steve, “The problems that come with that are capturing, organizing, and prioritizing feedback at scale, so that without too much time investment product managers can distill raw data into actionable insights which inform discovery and ultimately drive roadmap decisions.”.

Research Software 200

Research Software Feedback Software Product Research Data Visualization 200

Userpilot

JANUARY 12, 2023

You can also target highly satisfied customers to collect their feedback to inform product roadmaps. Then, export the data in the CSV/Excel file and examine the answers to update your roadmap. Use feature tagging to discover feature adoption and product usage. Userpilot ‘s feature tagging for behavioral segmentation.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Specifically, they can play three critical roles in your feedback management system: collecting feedback, supporting roadmapping, and closing the loop. We’ve heard that some CS teams own up to 80% of the roadmap.

Feedback Software 136

Feedback Software User Testing Customer Feedback Research Software 136

Userpilot

DECEMBER 13, 2021

Product development and quality KPIs include Velocity KPIs, Product bugs, Support tickets created, and Roadmap scoring. The best ways you can track and measure your product management KPIs include using goals, feature tagging, and a code-free product adoption tool like Userpilot. Roadmap scoring. Product bugs.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

ProductPlan

AUGUST 18, 2022

The Benefits of Adding More Product Roadmap Viewers in ProductPlan. Instead, product leaders can transcend the confines of these antiquated tools by using a purpose-built roadmap solution to add roadmap viewers. As a product professional, your product roadmap is your single source of truth. A more credible roadmap.

Feedback Software 52

Feedback Software Roadmap Customer Feedback User Testing 52

AB Tasty

MAY 11, 2023

I’m in charge, among several things, of our JavaScript tag that is currently running on thousands of websites for our clients. As you can guess, my roadmap is full of topics around data collection, privacy and… performance. I am Léo, Product Manager at AB Tasty. In today’s article, we are going to talk about […]

Data Visualization 52

Data Visualization Roadmap Article Product Management 52

Userpilot

JULY 22, 2022

Organize NPS survey responses with tags – identify the patterns behind low customer satisfaction. Use a customer-facing roadmap to share plans, but avoid the feature fallacy trap. Tag NPS responses to identify the patterns behind low customer satisfaction. NPS tagging in Userpilot. New features are not always the answer.

Feedback Software 96

Feedback Software Analytic Tools User Testing Product Research 96

Alchemer Mobile

FEBRUARY 24, 2022

Most support systems come with the ability to tag and categorize customer conversations. You could easily add another tag and/or category when assigning conversations depending on the type and tone of the request as additional insight into customer sentiment. Adjust product roadmap based on customer feedback and emotion.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Intercom, Inc.

MAY 25, 2022

Additionally, as we tag all traces with the customer ID of the request originator, we can deep dive into how any of our customers are experiencing Intercom. When roadmapping, scaling is a key input that every team considers. Different datastores allow for optimization across various use cases.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

ProductPlan

NOVEMBER 8, 2021

When developing product roadmaps, many product managers have realized that spreadsheets lack functionality and effectiveness. Though spreadsheets remain effective for crunching numbers, the flexibility of manipulating data for product roadmapping remains ineffective. Moreover, no real flexibility beyond merging cells. Inaccessible.

Feedback Software 96

Feedback Software Customer Experience Roadmap Data Visualization 96

Userpilot

AUGUST 14, 2023

Using feature tagging to monitor clicks , mouse hovers, and any user input on a specific UI element. Tag features for usage data collection Tracking in-app behavior is essential to understand how users interact with your product. For this, you need a product tool with element tagging (like Userpilot) to collect this type of data.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

OCTOBER 18, 2022

Unmet customers’ needs to inform your product roadmap. Repeat the analysis and update your product roadmap. Here we’ll break down four types of user analysis that inform product roadmaps and drive product growth from different perspectives. NPS tagging feature in Userpilot. Hiccups in user experience.

Customer Feedback 97

Customer Feedback Data Visualization User Testing Analytic Tools 97

Alchemer Mobile

FEBRUARY 18, 2021

Tag common errors to help prioritize your product roadmap and identify high-priority bugs faster. If you see a trend of people who were previously happy with your service suddenly switch to unhappy, you know it’s time to intervene. Make it easy and fast for people to contact you with questions, issues, or feedback.

Travel 230

Travel Feedback Software User Testing Strategy 230

Product Talk

FEBRUARY 28, 2024

Kelsey’s Introduction to Continuous Discovery In her time at Going, Kelsey says that their approach to building the roadmap was radically different each year. That essentially became a roadmap for how we were going to do product with him as our leader,” says Kelsey.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Userpilot

OCTOBER 15, 2022

Use a public roadmap to collect and prioritize feature requests. Use public roadmaps to collect feature requests. A public roadmap is a snapshot of a company’s work-in-progress, recent releases, and future releases. As the name implies, public roadmaps are public. Tag and analyze NPS responses.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

DECEMBER 31, 2022

Another way to track digital analytics is to tag UI elements and track how users engage with them. Digital experience analytics helps your entire team inform decisions: Product managers: Using digital experience analytics, they can evaluate product performance, identify functional issues, and create a better product roadmap.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

JUNE 10, 2022

Make your product roadmap public so users can add and vote for their preferred ideas. When analyzing the responses, add tags and group them. Public product roadmap. Users can submit feature requests to your public roadmap, and you can share your progress in developing new features. Tag and categorize feature requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

MAY 31, 2023

Feature adoption metrics are important for understanding where users are dropping off , what users find valuable to inform the product roadmap and optimize user personas , and to know where to offer more guidance. Using feature tags to understand how users interact with your core features. Tag features with Userpilot.

Onboarding KPIs 95

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 95

ProductPlan

MARCH 18, 2022

Additionally, product management ultimately drives what gets included in the product roadmap. One way to create some order from chaos is by establishing broader themes and then tagging each item with which particular theme (or themes) they fall under. A Precursor to Roadmapping. The post Why is Idea Management Important?

Idea Management 104

Idea Management Feedback Software Systems Review User Testing 104

Userpilot

JULY 27, 2021

With tools like Userpilot , you can tag recurring responses so you can see trends as they emerge and proactively respond. Listen to your customer's feedback and prioritize your roadmap where it makes sense. NPS response tagging to identify recurring issues in your SaaS. Use NPS to prioritize your roadmap.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Intercom, Inc.

JUNE 4, 2019

We’ve got to keep a pulse on a diverse set of inputs, filtering signals amidst the noise, to build strategic direction and seemingly mid-flight, make calculated tradeoffs for the product roadmap. Sales and marketing teams are one of the most valuable sources of inputs into the roadmap. Put the tools to use.

Roadmap 187

Roadmap Data Visualization Marketing User Testing 187

Bain Public

JANUARY 30, 2023

And yes, it’s your job to break the news when these feature requests don’t earn their spot on the roadmap and aren’t important enough to be prioritized. into the roadmap and eventually the engineering backlog). Tag, organize and categorize your parking lot items Now, what do you do with a parking lot full of features?

User Testing 52

User Testing Product Management Product Manager Product Research 52

Intercom, Inc.

MAY 30, 2019

And they’d code the conversation with a bunch of different tags, like this type of feature request. Just as our sales team talked to all these prospective customers, tagged the conversation, providing structure on all these conversations that they have, the support teams do exactly the same thing. Inputs into our roadmap.

User Testing 194

User Testing Feedback Software Customer Feedback Data Visualization 194