Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 85

Product Research Data Visualization Analytic Tools Feedback Software 85

UX Planet

JANUARY 23, 2024

So, I decided to write this article. link] Using Google Tag Manager : My preferred method is to use Google Tag Manager. This tool allows you to manage all your website tags in one place and makes it easier to deploy the tracking code. Create a new tag in Google Tag Manager. It’s six years old.

Data Visualization 81

Data Visualization Analytic Tools User Testing UX 81

Userpilot

MARCH 7, 2024

AI writing assistants help teams make their microcopies concise but informative and engaging. To collect the data for NPS calculation, we use a survey asking users how likely they are to recommend the product to their friends or colleagues, on a scale from 1 to 10. Just like in NPS, the metric data comes from the survey.

Analytic Tools 99

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 99

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 95

Product Research User Testing Customer Feedback Feedback Software 95

Userpilot

DECEMBER 21, 2022

It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. Feature tagging: Tag any UI element and track how different segments of users engage with parts of your product. Create NPS surveys in Userpilot to evaluate your marketing efforts.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Research Software 92

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. What is a Net Promoter Score (NPS) survey?

Product Research 94

Product Research Feedback Software Analytic Tools Research Software 94

Userpilot

FEBRUARY 20, 2023

This means you can: Target each of them with specific in-app guidance Reach out with emails to re-engage the churned users Trigger surveys to understand their behavior patterns better Pendo Retention Analysis. However, you cannot use it to run NPS or CSAT surveys , for which Pendo has a separate module. Pendo review.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 31, 2023

Using feature tags to understand how users interact with your core features. To find out how your product brings value, track the feature usage of converted customers and run surveys to ask where they derive value from your product. The number of respondents is the total number of people that completed the CSAT survey.

Onboarding KPIs 91

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 91

Userpilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. You can use feature tags to track key events and collect actionable data with ease. Feature tags in Userpilot. These can be attained via welcome surveys. Accessibility features are making UX design more inclusive.

Analytic Tools 100

Analytic Tools Data Visualization User Testing Reporting Tools 100

Userpilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Automatically triggered in-app surveys can be used to collect user feedback and track trends. You can use feature tagging in Userpilot for lead-scoring automation.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

APRIL 16, 2024

There are five steps to creating an effective product experience strategy: Collect data by tracking user behavior, sending surveys , watching over key metrics, and interviewing power users for insights. This process can involve: Tracking user behavior through feature tagging and custom events. Sending in-app surveys for user feedback.

Data Visualization 94

Data Visualization User Testing Customer Experience Analytic Tools 94

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. CSAT survey in Userpilot.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Feedback 89

Userpilot

JULY 18, 2022

Tracking in-app behavior and segmenting customers, collecting feedback through NPS surveys, implementing loyalty programs, and motivating users to write reviews are four ways you can improve customer loyalty. The NPS survey allows you to segment customers into 3 groups: Promoters – give a score of 9 or 10. NPS calculation.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

Userpilot

JULY 24, 2023

TypeGenie is an AI-powered writing assistant that autocompletes repetitive content in customer service responses. Proactive Campaigns is a Zendesk integration for sending bulk emails and surveys. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels. It costs $0.50

Embedded Analytics 84

Embedded Analytics Data Visualization Analytic Tools Feedback Software 84

Userpilot

APRIL 9, 2024

Finally, there’s a handy AI writing assistant and automatic localization so that you can easily create microcopy for your onboarding flows and translate it into multiple languages to increase product inclusivity. Userpilot’s AI writing assistant. Userpilot survey template library includes industry-standard surveys like NPS.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 3, 2023

For example, you can segment your users based on their responses to a welcome survey and trigger a relevant walkthrough. Lightboxes – pop-ups of various sizes, normally in the center of the screen, used for important announcements, release notes, or surveys. In short, you can use it to create and launch surveys.

Onboarding KPIs 97

Onboarding KPIs Software Review Analytic Tools Data Visualization 97

Userpilot

APRIL 14, 2024

It allows for more effective feedback collection through trigger surveys tied to user journey milestones and NPS surveys for measuring product sentiment. Your selected features can be tagged for precise tracking, no dev team is required. You can also track how users are behaving within the app and group them accordingly.

Data Visualization 52

Data Visualization Analytic Tools User Testing Feedback Software 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. It lets product teams add in-app guidance in the form of modals, tooltips, hotspots, banners, and highlights that can be built without writing any code.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. You need more extensive survey features : GainsightPX offers numerous types of surveys, including NPS. Let’s get started! Engagement performance.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

APRIL 14, 2024

Built-in product experimentation and survey features (without a cap on how many active surveys you can have). Surveys : In addition to behavioral data , it’s also necessary that the chosen tool is capable of collecting and analyzing feedback. More robust Hubspot bi-directional integration. User profile with top event data.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

MARCH 11, 2024

TL;DR Mixpanel is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. User survey features for you to collect insights on user engagement and satisfaction – so you can improve your product offerings. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

APRIL 14, 2024

You can even group users based on their responses to in-app surveys. More survey options : Userpilot lets you choose from a broad spectrum of built-in survey templates , including NPS, CSAT, CES, and microsurveys. Usetiful lacks such variety in survey options. Usetiful’s user segmentation parameters pale in comparison.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

APRIL 14, 2024

Surveys : In addition to behavioral data , it’s also necessary that the chosen tool is capable of collecting and analyzing feedback. Feature tags : Userpilot’s no-code feature tagger lets you track important features/elements based on different interaction types ( clicks , hovers, and text inputs).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

APRIL 14, 2024

Here’s what makes Userpilot’s product analytics stand apart from Heap’s: Powerful segmentation capabilities : With Userpilot, you can segment users based on various factors, such as their feedback and interactions with tagged features and in-app experiences. That makes it suitable for users from non-technical backgrounds as well.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

MARCH 21, 2024

Qualitative user feedback data: This includes all the words, phrases, reviews , and comments that customers write. Similarly, here are some visualization methods you could use for qualitative feedback data: Tag survey responses and then use pie charts to see the distribution of feedback, whether positive or negative.

Data Visualization 95

Data Visualization Customer Feedback User Testing Feedback Software 95

Userpilot

FEBRUARY 28, 2024

The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features. Most flows and surveys within Pendo can be created without writing a single line of code. What is Pendo Engage?

Data Visualization 101

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 101

Userpilot

APRIL 14, 2024

Powerful feedback options : Besides monitoring user behavior, Userpilot also lets you collect customer feedback with in-app surveys. You can choose from a wide range of survey templates, including NPS, feedback forms, etc. This makes it easier to understand customer sentiment and improve your offerings.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for event tracking and it comes with features such as behavioral analytics, feature tags, user journey mapping, and user segmentation. It lets product teams add in-app guidance in the form of modals, tooltips, hotspots, banners, and highlights that can be built without writing any code.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for user behavior analysis and it comes with features such as in-app events, feature tags, user journey mapping, and user segmentation analysis. You need more extensive survey features : GainsightPX offers numerous types of surveys, including NPS. Let’s get started! Product Mapper.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

APRIL 14, 2024

Seamless user insights integration : Unlike Mixpanel, Userpilot’s integrations extend beyond analytics, allowing you to connect qualitative insights from user feedback, surveys, and NPS scores directly into the platform. Survey translation : Userpilot’s AI localization feature lets you translate surveys in a matter of minutes.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for user behavior analysis and it comes with features such as in-app events, feature tags, user journey mapping, and user segmentation analysis. It lets product teams add in-app guidance in the form of modals, tooltips, hotspots, banners, and highlights that can be built without writing any code.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for SaaS reporting and it comes with features such as in-app events, feature tags, behavioral analytics, and survey analytics. Features to collect customer feedback data through in-app surveys. Heap’s feature tags Despite being an analytics tool, Heap does not come with the feature tag function.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 14, 2024

With its suite of in-app tools, you can instantly deploy surveys, tooltips, and guided flows, capitalizing on analytics in real time. Surveys : In addition to behavioral data , it’s also necessary that the chosen tool is capable of collecting and analyzing feedback. Get a Userpilot demo and drive your product growth code-free.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 26, 2024

User survey features for you to collect insights on user engagement and satisfaction – so you can improve your product offerings. Userpilot lets you tag features to see how users interact with them, compare goals by cohort, and create trend reports that track behavioral patterns over time. Ready to see Userpilot in action?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 11, 2024

TL;DR Mixpanel is a good choice for SaaS reporting and it comes with features such as in-app events, feature tags, behavioral analytics, and survey analytics. Features to collect customer feedback data through in-app surveys. However, in the case of Mixpanel, tagging a feature requires coding. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for digital adoption and it comes with features such as tooltips, feature tags, interactive walkthroughs, and in-app announcements. It lets product teams add in-app guidance in the form of modals, tooltips, hotspots, banners, and highlights that can be built without writing any code.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52