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6 Customer Communication Pain Points in SaaS + How to Resolve Them

Userpilot

In-app support strategies to eliminate them. There are various types of customer pain points, including financial pain points, process pain points, productivity pain points, and support pain points. Six common customer pain point examples Inaccessible customer support channels. Users unaware of product updates.

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CAC Payback Period: How to Calculate and Reduce It?

Userpilot

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. What is CAC payback? Book the demo to see how!

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Understanding How Product Outcomes Connect to Revenue and Costs

Product Talk

Product teams need to understand how the work they are doing impacts the business. It’s up to product leaders to share this strategic context with their teams. Our 2022 CDH Benchmark Survey exposed some gaps in this area. Product teams need to understand how the work they are doing impacts the business.

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The importance of process: How we scale sustainable engineering processes at Intercom

Intercom, Inc.

With new learnings and challenges emerging almost daily, it may feel difficult to justify spending valuable time crafting principles and processes rather than features and products. It can actually make things worse by creating more communication lines, which can increase the possibility of misalignment. The result?

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5 Metrics Every Product Manager Should Know

ProductPlan

Product metrics , sometimes called key performance indicators , are quantifiable data points that an organization tracks and analyzes to gauge a product’s success. They measure everything from user behavior to market performance. It’s important to note that not all product metrics are created equal.

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Product Development Health Check Playbook

The Product Coalition

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Read on for the Product Development Health Check Playbook written by Angus McDonald and Kayla Li.

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Guide To Leveraging AI Tools For Customer Success Managers

Userpilot

TL;DR AI tools can help CSMs become more efficient and productive by automating mundane tasks of little value. Some of the best AI tools for CSMs range from multifunctional staples such as ChatGPT to AI meeting assistance and chatbots. What are customer success managers (CSMs) & what is customer success?