2003 Branding Feedback Loop Product Research 
Alchemer Mobile
AUGUST 27, 2020
If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time. Go beyond NPS as a core KPI.
Userpilot
MARCH 23, 2022
Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Scores between 0 and 6 are detractors—people least likely to recommend your product.
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Userpilot
DECEMBER 15, 2022
By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. Best practices for creating NPS surveys. How to use NPS data to make product improvements. To calculate the net promoter score , send out surveys that ask the simple question above.
Userpilot
MAY 17, 2022
Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Customer feedback is the opinion that customers have after using your product or service.
DISQO
SEPTEMBER 24, 2019
Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I ran ReadWriteWeb from 2003 until I sold it at the end of 2011.
DISQO
SEPTEMBER 24, 2019
Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I ran ReadWriteWeb from 2003 until I sold it at the end of 2011.
Usersnap
FEBRUARY 20, 2020
An NPS survey asks one simple question: On a scale of 1 to 10, how likely are you to recommend our company to a friend or colleague? His research culminated in a paper published in the Harvard Business Review in 2003, where Reicheld summarized his findings and unveiled the NPS metric and its associated survey question.
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