Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years.

Research Software 89

Research Software UX Feedback Software User Testing 89

Intercom, Inc.

JULY 14, 2022

Regardless of the industry or the product you’re selling, the old sales playbook is falling short of customers’ expectations. For James Dyett , a customer-centric mindset shouldn’t just be the purview of post-sales departments. And so, in 2016, he joined Stripe, where he’s now the Head of Strategic Accounts for the Americas.

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

The Product Coalition

JULY 23, 2019

However, today they are a serious line of mobile technology that requires even more serious measuring and optimization, in order to enhance consumers’ interactions with wearables. They are creating wearable technology strategies for mobile apps. You need to understand the immediate needs of your user.

Research Software 60

Research Software User Testing Technical Review Customer Experience 60

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. What does good, actionable feedback look like? While some people might need more mentorship, others will just want some feedback or to bounce off ideas.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Atlassian

JANUARY 27, 2022

More than anything, we’re grateful for our customers, staff, and stakeholders. Customers look to Atlassian for innovative products that take the “work” out of teamwork, and we’re committed to coming through for them. Wins for enterprise customers. Download our Q2 FY22 earnings report here. Get off of onto my cloud!

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

PMLesson's Ace the PM Interview

JUNE 19, 2022

With the recent events in the economy in 2022, layoffs have unfortunately become a norm in the tech industry. As we said, these numbers can help contextualize your situation and demonstrate that your layoff was not due to job performance or productivity issues (the primary thing an employer would be concerned about in this scenario).

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Weak Development Team Technical Review Reference Positioning 52