Userpilot

APRIL 8, 2022

Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. Before co-founding Prowly, Joanna founded and ran Kolko PR agency from 2010 to 2016. We were instead looking for more financing opportunities.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Intercom, Inc.

NOVEMBER 17, 2022

In 2016, she created Chili Piper with her husband Nicolas and poured in everything she had learned over the years. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams. I worked in healthcare, finance, media, in education. But I was naive.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

SEPTEMBER 8, 2021

I was just starting to think about account management, not even necessarily sales at the time. They had a couple of account managers out of Canada, but no one in the Bay Area. By the time that I actually left Slack, I was senior manager of enterprise. In fact, we’ve just started building our outbound motion.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. She was most recently customer success head at BetterWorks where she led services, customer support management, ops, and training team. How big is your revenue base that you’re managing?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52