Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. Research has shown that they are less influenced by advertising than other generations, so companies have been struggling to engage with them. But there is the opportunity to connect with millennials in the communication of your product and brand.

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User Testing Customer Experience User Experience Customer Feedback 112

Pragmatic Marketing

JUNE 1, 2020

And it doesn’t directly promote the company’s meal delivery subscription. These one-liners compound the problem we just identified: Not only is there a storm of important, changing information about this pandemic, companies are also trying to communicate right now. Not your brand. The customer. Contextual.

User Friction 91

User Friction Customer Experience Branding Messaging 91

Userpilot

JANUARY 28, 2022

As a SaaS owner or product marketer, you definitely know that success is highly dependent on good customer experience optimization. After all, customer success is directly tied to customer lifetime value and feature adoption which makes it even more important to keep the customer’s experience positive.

Customer Experience 91

Customer Experience Feedback Software Analytic Tools User Testing 91

Nulab

JUNE 22, 2022

For example, a car company may release a new model of a car that’s slightly different from the previous year’s model. It’s about taking something that’s already on the market and making it appeal to even more customers — often by addressing a specific customer pain point.

User Testing 84

User Testing Customer Experience Feedback Software User Friction 84

Userpilot

SEPTEMBER 29, 2023

Together, they tackle growth challenges and work on optimizing the entire customer journey. Main responsibilities of growth teams The primary responsibility of growth teams is to perform experiments and find ways to enhance the user experience. Userpilot’s Trends allows you to dig deeper into your user behavior over time.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Data Visualization 101

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Transcription.

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User Testing Customer Feedback Customer Experience Feedback Software 150

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Rhino then had to cater to that exact customer profile. The company also discovered that a majority of participants were planning to move to a new home in the same city.

User Testing 75

User Testing Feedback Software Customer Feedback Data Visualization 75

UX Studio

JUNE 30, 2023

Hiring a professional web design company can help businesses in many ways. A website that reflects their brand and meets the expectations of their target audience is just an example. We’ve compiled a list of the top 7 web design companies in California that can help take your website to the next level.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

UX Studio: Product Management

JANUARY 25, 2022

This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. You will need to evaluate the domain knowledge, company location, and costs to find the right company with a suitable corporate culture and expertise. What can Manchester web design companies do for you?

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Mind the Product

AUGUST 15, 2018

Last year I marked my fifth year of working with private equity firm Better Capital and its portfolio companies. Today, however, I’m the Chief Product Officer of a small digital advertising startup, making difficult product decisions and helping the company to grow. Questions included: Who are our customers? What is our product?

Reporting Tools 73

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 73

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Rhino then had to cater to that exact customer profile. The company also discovered that a majority of participants were planning to move to a new home in the same city.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Rhino then had to cater to that exact customer profile. The company also discovered that a majority of participants were planning to move to a new home in the same city.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

UX Studio: Product Management

JULY 5, 2021

UX studio is an established design agency helping companies worldwide design impactful digital experiences. As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

UX Studio

FEBRUARY 15, 2024

“ Innovation is not something completely brand new. And the other difference I see is that with business there is a strong focus on existing solutions and business outcomes, but there is less focus on the customer point of view, right? While as an innovation strategist you have the customer in the forefront of your mind.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Radical Product

MAY 5, 2020

While a select few companies see record profits during the recovery, we’ll still have millions unemployed. In 2017 Geordie Kaytes, Nidhi Aggarwal, and I developed Radical Product Thinking as a vision-driven alternative to the iteration-led approach for building products. Vision : A good vision is not a soundbite or a brand tagline.

KPI 52

KPI Vision User Friction Agile 52

Indicative

SEPTEMBER 4, 2018

352 billion dollars: that’s how much businesses worldwide spent on enterprise software in 2017. Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. Foster Understanding Beyond the Purchase.

Data Visualization 73

Data Visualization Feedback Software Analytic Tools Dashboard 73

Indicative

SEPTEMBER 7, 2018

352 billion dollars: that’s how much businesses worldwide spent on enterprise software in 2017. Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. Foster Understanding Beyond the Purchase.

Data Visualization 71

Data Visualization Feedback Software Dashboard User Testing 71

Intercom, Inc.

NOVEMBER 21, 2019

One of our mantras here at Intercom is that customer retention is the new conversion. In an era when more and more businesses adopt a subscription model, strong customer retention is the key to sustainable long-term growth and requires a laser-like focus. . How Jobs-to-be-Done unlocks customer empathy.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

DISQO

MAY 1, 2018

interest rates) to your company. Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time. Jeff Bezos recently summed up why every organization needs this capability: One thing I love about customers is that they are divinely discontent.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

DISQO

MAY 1, 2018

interest rates) to your company. Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time. Jeff Bezos recently summed up why every organization needs this capability: One thing I love about customers is that they are divinely discontent.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

DISQO

MAY 1, 2018

interest rates) to your company. Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time. Jeff Bezos recently summed up why every organization needs this capability: One thing I love about customers is that they are divinely discontent.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

Business of Software Conference

APRIL 7, 2020

Ayat is a ‘queen of CRO’ with over ten years helping companies create websites that customers love, and that result in increased sales and retention. Most marketing talk, or business strategy meetings, emphasizes the importance of ‘customer first’. Customer First fails? Video, Slides, & Transcript below.

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

UX Studio: Product Management

FEBRUARY 20, 2018

In early 2017, Société hired us to design their new e-commerce store where users could browse and buy collections of selected contemporary designer brands. With the help of the journeys, we: managed to identify and highlight many problems our customers faced at that time. Want to know more about our designer brands?

User Testing 108

User Testing UX Product Research Research Software 108

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. For your customer, this means a more pleasant experience coupled with the ability to run some tasks offline. 37 million, and TripAction?—?$154 154 million.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Intercom, Inc.

APRIL 15, 2021

For Francis Brero , co-founder and CRO of MadKudu – a marketing operations platform that helps companies identify, qualify, and engage with their leads based on how likely they are to convert – this actually opens up a whole lot more possibilities.As Put in the work with your customers. Stop automating everything.

Data Visualization 118

Data Visualization Analytic Tools Research Software Feedback Software 118

Pragmatic Marketing

JUNE 1, 2020

And it doesn’t directly promote the company’s meal delivery subscription. These one-liners compound the problem we just identified: Not only is there a storm of important, changing information about this pandemic, companies are also trying to communicate right now. Not your brand. The customer. Contextual.

User Friction 18

User Friction Customer Experience Branding Messaging 18

Intercom, Inc.

FEBRUARY 7, 2019

I started my first company, which was called Centrata. How has that transition been for you, going from the giant company that is Google back to the early-stage startup that is Coda? The most important piece of launch is a brand-new mobile experience, which is pretty awesome. How Coda eliminates pain points.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Roadmunk

JULY 13, 2017

Anna Marie Clifton (@TweetAnnaMarie) May 22, 2017. I think about velocity in terms of: how long does it take from deciding that something is possible to getting it in front of customers? The reason velocity is so important is because it’s literally survival for your company.". It’s one of those heartbeats of the company.

Data Visualization 61

Data Visualization Analytic Tools Research Software Product Research 61