2018 CTO Vision Weak Development Team 
Melissa Perri
JULY 14, 2016
When I replay this scene in my head, I can hear the CTO very audibly yelling (slash pleading) with our product team. This didn’t sit well with the CTO because in reality he didn’t want a strategy, he wanted a plan. To create a backend system that will allow the sales team to manage their leads.” “To YOU NEED A STRATEGY.”
Intercom, Inc.
AUGUST 13, 2019
In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.
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Business of Software Conference
JUNE 20, 2019
In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year. I even left a bunch of slack channels for different projects, different teams. Very little drama.
Business of Software Conference
JULY 2, 2019
You will probably recognise most of these techniques in action in your own organisation… Watch, and learn how to integrate design into your team effectively. Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. Upcoming Events.
Intercom, Inc.
JULY 9, 2020
In addition to this, our conversation also covers his time at Altassian and contrasts this with his G2 role, his thoughts on Google updates and how they impact his industry and his vision for the future of SEO. And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore.
Business of Software Conference
MAY 15, 2019
On the casino side what we developed was a machine which allowed you to play on four roulette wheels simultaneously. And we hadn’t eaten our dog food as a team, we weren’t people who really understood casinos that well and all of the difficulties that happen in the live environment. People, people in the team.
Intercom, Inc.
AUGUST 15, 2018
At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.
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