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What is Product Intelligence?

Amplitude

Product Intelligence software helps teams use their customer data to build great product experiences. It is also about changes in how cross-functional teams access, make sense of, and act on complex behavioral data. But customers leave anyway, and the company loses market share and falls further behind. Data Literate.

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Customer Feedback: The revenue driver for 84% of digital companies. And your secret weapon too!

Usersnap

These include: Customer reviews Complaints and bug reports Requests for new features and services Satisfaction of customer experience Questions/inquiries. What is customer feedback? Put simply, customer feedback is any piece of information that customers give to a business about their experience with a product or service.

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Ship outcomes, not just features, with the Product Impact Framework

Intercom, Inc.

But we didn’t necessarily have full control of those outcomes, nor were we entirely able to predict them. In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”. How confidently can we predict the increase in retention, for instance? As we scaled, that had to change.

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How Well Do You Really Know Your Customers?

Revulytics

While it’s easy to have missed those short-lived or misconceived products, it’s much harder to ignore the fiasco Snapchat encountered when it redesigned the platform in 2018, triggering a tsunami of user backlash, including a petition begging the company to reconsider and a 2% loss of its daily active user community in a single quarter.

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Code for America’s Amanda Renteria on defining the citizen experience

Intercom, Inc.

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. She ran for the United States House of Representatives from California’s 21st congressional district in 2014 and for Governor of California in 2018. Only then can you understand what an efficient service looks like.

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Combining DevOps and Agile Transformations to Achieve Business Outcomes

Agile Velocity

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. Predictability.

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5 Reasons Why You Need a Customer Feedback Platform

Alchemer Mobile

By now, marketers and product owners in every space understand the importance of listening to their customers. Being available to gather and respond to customer feedback is becoming more the norm for most companies, but it doesn’t mean it’s getting any easier to take on alone. Feedback Should Drive Your Product Roadmap.