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9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)? Revenue growth.

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The Ultimate Guide to Product Management for SaaS – SaaS Product Management explained by 10 SaaS PMs

Userpilot

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. You don't have to lift a finger and you get to access the latest updates whenever you log in.

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Product designer vs UX designer – what’s the difference?

Userpilot

Product designer vs UX designer—how do these two roles measure up against each other? While product designers and UX designers often have intertwined responsibilities, they are not the same. This article will walk you through all you need to know about a product designer vs a UX designer. Product designer vs UX designer.

UX 98
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Pushing Ethnographic Research at the Times of Remote Work

UX Studio: Product Management

With the COVID-19 pandemic and the world changing around us, I began to wonder how the work we do as UX Researchers is impacted and, more importantly, what we can do to improve the world through human-centered design. And how do we make sure that this crisis does not force the next generation of UX Researchers?—?who

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7 UI trends you should be watching in 2020

Imaginary Cloud - Design

But researching and knowing where to take a product’s creative direction should be on a to-do list before just going ahead and doing solely what has been done so far. Yes, another one, but stick with us on this: we’ve selected only the most visually relevant and summed it down to the top 7 trends you need to watch in 2020.

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16 Product Management Tools You Don’t Want to Miss in 2020

Userpilot

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. On top of the great UX functionality, Userpilot offers product analytics.

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Product Briefing – September 21, 2023

Department of Product

Apple’s iOS17 officially launches this week but there’s another operating system worth exploring, too. TimeOS is described as the world’s first “time operating system” and this week the company unveiled a new browser extension. Fitbit has launched a major redesign of its mobile app which adopts Google’s Material Design.