2020 CTO Customer Experience Naming 
Business of Software Conference
FEBRUARY 9, 2021
If you don’t have a Head of Product you may suffer from: narrow focus on engineer/development productivity; underpowered product management teams; customer benefits misaligned with actual features; and lack of a realistic product strategy. Building what users actually need. Rich Mironov // Mironov Consulting.
Business of Software Conference
MARCH 5, 2021
It’s strange to think that in a few short hours I’ll press ‘End Meeting For All’ for the final time, and that’ll be it. Lesson #1 – Make Your Users Awesome. The first BoS video I watched was Kathy Sierra’s seminal talk from BoS USA 2012, ‘ Building The Minimum Badass User ’. Paddy at his 1st Business of Software.
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The Product Coalition
OCTOBER 26, 2020
When it comes to the actual work products that product managers deliver: wireframes and user stories. It is also about the same time that working with R&D becomes more intense , so a lot of project management is needed. considering all relevant points of view including the customers, the market, and the company itself.
Intercom, Inc.
DECEMBER 21, 2021
We’re not exactly sure how, but yes, it’s that time of the year again. Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Code for America’s Amanda Renteria on defining the citizen experience. And the timing couldn’t be more urgent.
Business of Software Conference
FEBRUARY 16, 2021
Some of the BoS talks that had an impact on his company, including changing its name to Kevel. It was 2007, which I realized is 13 years ago, which feels like a very long time. 2:57 Mark: That’s very timely. And then in 2010, we got our first customer. Starting Adzerk, an Overnight Sensation. 2:43 Mark: Yeah.
Revulytics
DECEMBER 16, 2019
Glassdoor named Product Manager the fifth best job out of 50 in America, with more job openings than data engineers and DevOps engineers. If you’d like to immerse yourself in product management learning alongside fellow product leaders in 2020, here are our top picks that you don’t want to miss: Mind the Product, San Francisco, CA.
Business of Software Conference
MARCH 24, 2021
The launch of Hey, Basecamp’s new email service, has become one of the most talked about product launches of 2020- not least because of the very public fight with the Apple store. And over the years we’ve made a name for ourselves being an independent company we’re a relatively small business intentionally.
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