Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Typeform’s Victor Fremiot gave tooltips on building and streamlining customer feedback loops. Come over to the Feedback Tribe today! Customers are evolving, and so should your CX practices.

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User Testing Customer Feedback Customer Experience Feedback Software 40

The Product Coalition

MAY 9, 2020

Original Sound” page that incentivizes users to create sounds that other creators can use Build the right incentives and feedback loops?—? Such smartly designed feedback loops allow Tiktok to incentivize the desired user behavior. Originally published at [link] on April 17, 2020. What Makes TikTok tick?

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Product Research Feedback Loop User Testing Feedback Software 78

Alchemer Mobile

DECEMBER 21, 2022

Let’s dive into mobile surveys further: Why you should use mobile surveys There was a 9% increase in the number of surveys sent in 2021 from 2020. While 2021’s response rates were slightly lower than in 2020 (16%), they’re an off-the-charts comparison to the industry standard of 1%.

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Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. You can communicate any new feature releases or updates to your users, closing the feedback loop. You can also close the feedback loop by creating a list of interested users, reaching out to them once a feature is released. The industry continues to grow at an alarming rate.

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Alchemer Mobile

OCTOBER 8, 2020

Google Play changed their star rating algorithm towards the end of August 2019 , and it continues to change as seen in their 2020 update. In general, these updates provide a much better experience for people who use Android apps and help turn the current one-way feedback abyss into a two-way feedback loop between customers and brands.

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Feedback Software User Testing Strategy Product Research 147

Gainsight

MARCH 2, 2022

When our CEO, Steve Tzikakis, joined in 2020, he made huge investments in our customer success efforts. A good continuous feedback loop is essential, and by working together with the digital CSM strategy, we can better understand what our customers are really going through and how each team can help.”.

Customer Experience 98

Customer Experience User Testing Customer Feedback Product Research 98

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. Why 2020 Was The Year The Customer Success and Product Stars Aligned. How Product Teams Can use Their Community To Close The Customer Feedback Loop. Product Management Career Advice.

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Analytic Tools Customer Experience Data Visualization Feedback Software 52

DISQO

JANUARY 31, 2020

million for 30 seconds, Planter’s agency took what some might consider a leap of faith when they made the decision to kill off their 104-year-old mascot, Mr. Peanut, in a fiery crash on January 22, 2020. They wanted the ad to strike an emotional tone that would set themselves apart from other brands in 2020.

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User Testing Entertainment Feedback Loop Feedback Software 52

DISQO

JANUARY 31, 2020

million for 30 seconds, Planter’s agency took what some might consider a leap of faith when they made the decision to kill off their 104-year-old mascot, Mr. Peanut, in a fiery crash on January 22, 2020. They wanted the ad to strike an emotional tone that would set themselves apart from other brands in 2020.

User Testing 52

User Testing Entertainment Feedback Loop Feedback Software 52

Centercode

MARCH 25, 2021

In 2020, the percentage of customer testing programs using three or more tools to collect feedback jumped to 59% — up 13% from last year. It’s clear that decentralized productivity tools are exacerbating existing obstacles to effective test management. Why the Rise in Tool Usage? It’s two-fold.

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Product Research User Testing Data Visualization Reporting Tools 59

Intercom, Inc.

MAY 26, 2021

We used the last few months of 2020 as a time to go back to our values and refresh them, tighten them up (who can remember 11 values?), That positive feedback loop is something we’re very proud of – our Built for You podcast series explores more ways our customers’ feedback shapes our product. We go further together.

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Customer Feedback User Testing Customer Experience Product Research 138

Surya Suravarapu

FEBRUARY 13, 2020

Their biggest challenge is 'setting the product roadmap priorities without customer feedback or market feedback (25%), which is closely followed by 'getting consensus on product direction (23%)' (Source: ProductPlan’s Product Management 2020 Report). Source: ProductPlan’s Product Management 2020 Report).

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Reporting Tools Feedback Software Product Research User Testing 52

The Product Coalition

JULY 10, 2020

Join the 25th Hands-on Agile meetup on August 20, 2020, to explore the virtual Ecocycle Planning. ?? When trying to create valuable, sustainable, and profitable products in complex environments, a rapid feedback loop is essential: Build, measure, learn. Do you want to get this article in your inbox?

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Agile Reporting Tools Feedback Software Systems Review 83

Gainsight

OCTOBER 14, 2020

With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . What better way to feel like a kid again than through video games, looking back fondly on the 90s and listening to the Backstreet Boys? Yes, you read that right.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Modus Create

APRIL 10, 2019

Design thinking, systems thinking, critique, customer interviews and observation, and frequent feedback loops throughout the product development process will likely lead to more useful, sustainable products that customers will love. See you all in New Orleans in 2020!

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Customer Experience Reporting Tools Customer Feedback Product Research 69

Userpilot

MARCH 29, 2023

If you’re acting on customer feedback data, like requests , make sure to close the feedback loop by acknowledging users’ input. Such in-app guidance could help users overcome the friction that slows down their conversions or makes them drop out. Digital analytics tools: Google Analytics.

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Data Visualization Analytic Tools Embedded Analytics Feedback Software 78

The Basics of Product Management

JULY 21, 2020

The Jio Glass was announced on 16 July, 2020. Based on an effective product feedback loop , Google Glass enterprise edition 2 was launched in mid 2019. With the growing importance of video calls, using this wearable tech may soon become an essential part of effective communication. Reliance Jio Glass.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

Surya Suravarapu

FEBRUARY 27, 2020

link] — Surya Suravarapu (@surya_s) February 5, 2020 Jobs to be Done has several interpretations, which is leading to more confusion. Feedback Loops: Two kinds: Reinforcing and balancing feedback loops. There are delays associated with each of these loops inherently.

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Feedback Software Product Research Reporting Tools Research Software 52

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. What Will Consulting Look Like in 2020? It’s literally more difficult than it’s ever been before for Fortune 500 clients to keep pace with the market.”.

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DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. What Will Consulting Look Like in 2020? It’s literally more difficult than it’s ever been before for Fortune 500 clients to keep pace with the market.”.

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Reporting Tools User Testing Product Research Data Visualization 40

Indicative

JUNE 1, 2020

year-over-year growth in 2020. A consistent, dedicated feedback loop across product and marketing can help plug your leaky bucket. One of the driving forces is the speed of growth in the sector, especially due to COVID-19’s shelter-in-place measures. As an example, take a look at the visualization below.

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Data Visualization User Testing Marketing Customer Feedback 129

Intercom, Inc.

NOVEMBER 3, 2022

Starting at the end of 2020, as these ways of working in the world have changed, Surfboard intended to be and is now the de facto tool for managing a remote team. And with that, the orchestration layer, the planning, and the scheduling developed many more complexities.

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Indicative

JANUARY 14, 2021

Forming a feedback loop right after users upgrade to a paid plan, for example, could lead to longer retention and further upgrades. For example, meditation app Calm raised $75 million in late 2020 —funding they plan to spend in large part on expanding within the employer health market.

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User Testing Data Visualization Customer Experience Analytic Tools 91

Agile Velocity

MAY 20, 2020

Rather than predict the unpredictable, agile leaders build rapid feedback loops.”. Absolutely yes, and aside from setting and articulating the Vision and Purpose, the ALT’s primary role is to nurture and amplify feedback loops. – HBR article May-June 2020 ( [link] ) . Acknowledgments: .

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Agile Feedback Software Data Visualization Research Software 79

Userpilot

SEPTEMBER 14, 2022

Source: 2020 State of Product Marketing report. Collect feedback to understand what makes them happy and act on it to improve and close the feedback loop. If people are using your product and finding it valuable, that’s a good sign that you took the right actions and moved in the correct direction.

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Product Research Feedback Software Research Software Product Marketing 79

Alchemer Mobile

MARCH 29, 2022

After a major MAU uptick in 2020 due to pandemic-driven lockdowns, many consumers continued their activity in mobile apps in order to manage care in 2021. However, these numbers are improvements from 2020, especially in annual retention which saw a 25% year-over-year gain. Additional reading and resources.

Healthcare 262

Healthcare User Testing Feedback Software Product Research 262

Usersnap

APRIL 2, 2020

Since you will most likely be using the customer feedback tool with other software, you should keep in mind the total cost of your stack to set up a complete feedback loop. Of course you’d like your feedback widget or form to look as cohesive as possible with your brand’s design. Customization. 1 Usersnap.

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Feedback Software User Testing Data Visualization Reporting Tools 59

Usersnap

APRIL 2, 2020

Since you will most likely be using the customer feedback tool with other software, you should keep in mind the total cost of your stack to set up a complete feedback loop. Of course you’d like your feedback widget or form to look as cohesive as possible with your brand’s design. Customization. 1 Usersnap.

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Feedback Software User Testing Data Visualization Reporting Tools 52

Alchemer Mobile

FEBRUARY 2, 2021

Sprout Social has an in-depth guide to demographic data from the most popular social networks of 2020. ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call. PLAN A BETA RELEASE.

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Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

AUGUST 26, 2021

Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019. One of the few places customers give feedback is in the app stores in the form of ratings and reviews.

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Feedback Software User Testing Customer Feedback Product Research 246

The Product Coalition

DECEMBER 8, 2020

Download the Scrum Guide 2020 Reordered for Free Product Owner Theses: Internal Stakeholder Management This category deals with specific aspects of relationships of Product Owners with internal stakeholders: The Product Owner needs to gain the trust and mandate of internal stakeholders. Source: Scrum Guide 2020.)

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Product Research User Testing Customer Experience Technical Review 88

Userpilot

OCTOBER 20, 2023

Grammarly grew its customer base from 1 million active users in 2015 to 30 million users in 2020. By listening to users, acting on their feedback, and closing the feedback loops, you repeatedly demonstrate that your customers matter. Benefits of product-led growth: Easier feedback collection.

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Feedback Software Analytic Tools Data Visualization Customer Experience 85

Business of Software Conference

JANUARY 6, 2020

BoS Europe 2020 BoS USA 2020. Andrew Yang is running for president in 2020. You would say what you wanted it would come back with the result and say oh if you want me to connect you press one which is the feedback loop that knows that they got the thing you said right and then in true Google fashion they just turned it off.

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Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Usersnap

MAY 26, 2020

Replays of all 50 talks available now till June 2020. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. So, how did we start our customer feedback journey? Key take-aways.

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Feedback Software User Testing Customer Feedback Research Software 98

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. To learn more surprising stats from the report, download the 2020 Product Management Insights Report infographic or the full 2020 Product Management Insights Report.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. To learn more surprising stats from the report, download the 2020 Product Management Insights Report infographic or the full 2020 Product Management Insights Report.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. There is endless untapped potential in prioritizing customer feedback from your silent majority, but you must be strategic in your approach to collect it.

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