Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

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Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Coalition

AUGUST 28, 2023

While my college memories from 2009 were punctuated with the hum of videotape lectures, a new dawn was on the horizon, heralded by platforms like Coursera. As someone who's ridden this wave since its nascent days, I invite you to walk through a decade of transformative, unofficial learning. Two years ago, a new chapter began.

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Reporting Tools Artificial Inteligence Education Engineering 121

Indicative

JUNE 4, 2021

Did you like our new Journeys tool? Query menus in the Funnel tool were reported to be buggy. You can help us improve our tools by sharing your thoughts here. . May 2021 Customer Spotlight. We have created a social platform that is fundamentally and profoundly different from anything that has come before.

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Usersnap

AUGUST 20, 2021

You can collect customer feedback in a variety of ways: Messenger tools Social media Email. You can easily write out a generic understanding of what you see in your customer feedback software. People use complex language. That’s why we recommend proper tools that help you receive specific and actionable insights.

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Feedback Software Customer Feedback User Testing Data Visualization 52

Antwak Blog

MARCH 5, 2021

To save the effort of researching, we bring to you the top 10 most required hard and soft skills in 2021. LinkedIn Learning 2020 Workplace Learning Report identifies the following hard skills to be the most demanded: Blockchain Developing: Blockchain is a new technology ruling business transactions. Hard Skills.

Analytic Tools 52

Analytic Tools Reporting Tools User Testing Artificial Inteligence 52

Userpilot

JUNE 11, 2021

This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!

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Userpilot

JUNE 14, 2021

Product managers take product feedback seriously, but can customers always identify their issues correctly? In this article, we’ll go over the basics of product analytics, along with the best collection of analytics tools to serve your product needs. But the value of product analytics isn’t limited to product management.

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Department of Product

SEPTEMBER 21, 2023

Apple’s iOS17 officially launches this week but there’s another operating system worth exploring, too. TimeOS is described as the world’s first “time operating system” and this week the company unveiled a new browser extension. The Department of Product Briefing ←All newsletter briefings Hi product people ?,

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PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Or they may decide to move into management later in their careers. Different software engineers work on different kinds of technical projects.

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Software Engineering Reporting Tools Fractional CTO CTO 52

eG Innovations

SEPTEMBER 9, 2021

Join us at Data Con LA 2021 (Virtual Event) on Friday, September 17 – Sunday, September 19, 2021. One of the best and fastest growing community data conferences associated with data technologies. Data Con LA 2021 will be hosting tutorials, a Startup Showcase, and for the first time, a product hackathon. Data 4 Good.

Data Visualization 52

Data Visualization Reporting Tools Artificial Inteligence Healthcare 52

ProductPlan

MARCH 17, 2021

But creating a truly customer-centric business model means balancing a lot of different factors, not just customer service. One report found that 80 percent of customers said the experience a company provides is just as important as its products or services. 3 What are the company’s goals for this product or service?

User Testing 63

User Testing Reporting Tools Data Visualization Customer Feedback 63

Centercode

MARCH 25, 2021

tools that cut down manual labor) if they’re going to increase the speed of delivering insights and reduce friction for test managers. If you’re in charge of managing alpha, beta, UAT, field, or other pre-release testing projects, you know there are a lot of moving pieces. Let’s Talk Tools.

Product Research 59

Product Research User Testing Data Visualization Reporting Tools 59

ProductPlan

MARCH 17, 2021

But creating a truly customer-centric business model means balancing a lot of different factors, not just customer service. One report found that 80 percent of customers said the experience a company provides is just as important as its products or services. 3 What are the company’s goals for this product or service?

User Testing 52

User Testing Reporting Tools Data Visualization Customer Feedback 52

The Product Coalition

FEBRUARY 16, 2023

Digital twins are incredibly complex models that employ artificial intelligence (AI) and vast quantities of digital and physical data to accurately simulate a real-world object. This object may be a process (such as a production line), a person, a gadget, or a system. How big is the digital twin market size?

Healthcare 149

Healthcare Reporting Tools Research Software Analytic Tools 149

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

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The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

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Analytic Tools Data Visualization Reporting Tools Startups 118

PMLesson's Ace the PM Interview

MARCH 20, 2021

Data scientists regularly report high salaries and high job satisfaction. Their role, then, would entail collecting, modeling, analyzing, and presenting that data while building machine learning or predictive analytics models so that a company can have insight into the future.

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Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

freshtrax

MARCH 25, 2024

Retail Tech Revolutionizing the Retail Industry In recent years, rapidly evolving digital technologies have revolutionized the retail industry. Retail tech refers to the use of the latest technology in the retail industry. Robots Advances in robot technology have greatly streamlined inventory management in retail stores.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

eG Innovations

MARCH 1, 2022

Several folks pointed out that prior to the pandemic, we were operating within the comfort zone of carefully planned deployments with managed devices and managed networks. The Challenge of Help Desk Teams: Lack of Tools and Visibility. Many of these tools also provide very detailed insights. The answers were revealing.

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Reporting Tools Data Visualization Customer Feedback Customer Experience 52

Modus Create

JUNE 20, 2023

Serverless architecture Search results for “serverless architecture” over the past 5 years (2/24/2023) Serverless architecture allows developers to create products without managing the underlying infrastructure. You don’t have to provision servers to run apps, storage systems, or databases at any scale. billion in value.

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. We’re talking about our Product team.

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Atlassian

JANUARY 27, 2022

Download our Q2 FY22 earnings report here. We’re building a cloud platform that lets us ship new capabilities and products quickly, as we’re beginning to see with Point A. Marty Hagewood, a software development manager at EMC Insurance Companies, experienced this first-hand. Fellow shareholders, Prefer a PDF? No worries!

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

eG Innovations

APRIL 14, 2022

Amazon offers two different services, Amazon WorkSpaces and AppStream 2.0, Once you understand the differences between the two services the choice is usually clear from the use case. For ISVs (Independent Software Vendors) developing applications, AppStream 2.0 What is the difference between Amazon AppStream 2.0 AppStream 2.0

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Reporting Tools Data Visualization Customer Feedback Customer Experience 52

eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

eG Innovations

AUGUST 3, 2021

Troubleshooting with automated and built-for-Citrix monitoring tools. 11 Can the eG Enterprise dashboard serve as a productivity monitor as well as tracking latency/connectivity, or do you partner/pair with services that can monitor (remote) workers via the same interface? Does eG Enterprise alert or report on this?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

eG Innovations

JULY 8, 2021

The default Performance counter metrics (as of June 2021) for a WVD / AVD host are: Object name. Terminal Services. Terminal Services. Terminal Services. The costs of monitoring the Azure Virtual Desktop Service. Counter name. LogicalDisk. Free Space. LogicalDisk. Disk Queue Length. LogicalDisk. Processor Time.

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Data Visualization Analytic Tools Reporting Tools User Testing 92

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Because it’s messenger-based, the right conversational support tool becomes a powerful, searchable database.

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Weak Development Team Reporting Tools Research Software Feedback Software 129

Reveal

JULY 11, 2022

A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. This is where embedded analytics tools come in handy – they let you turn your data into a story with great visual UI elements and UX. Reveal Embedded Analytics. What Is Dashboard UI?

Data Visualization 52

Data Visualization Analytic Tools Dashboard Reporting Tools 52

Mixpanel

MARCH 7, 2021

Another report by ProductPlan independently confirms women account for just 37% of product manager roles. I became more interested in UX and product, and over the years, transitioned to becoming a data & AI product manager. ” Shelly Shmurack Data & AI Product Manager, Aspectiva, a Walmart Global Tech company.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

PMLesson's Ace the PM Interview

MARCH 29, 2022

Trying to write a data science resume that stands out to your recruiter and hiring manager? Companies increasingly use Applicant Tracking System (ATS) to help screen resumes. ATS is a kind of automated software that scans your resumes for keywords. Constructed operational reporting in Tableau to improve scheduling.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Weak Development Team 52

PMLesson's Ace the PM Interview

DECEMBER 4, 2021

If you're a software engineer interested in joining the booming fintech industry, you have undoubtedly heard of two of the current fintech giants: Coinbase and Robinhood. Both Coinbase and Robinhood are financial technology or FinTech companies. is an American financial services company based in Menlo Park, California.

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