UX Studio: Product Management

OCTOBER 2, 2023

These leave an exceptional first impression and differentiate our clients from competitors. While also placing a strong emphasis on UX research to guide our design decisions. While also placing a strong emphasis on UX research to guide our design decisions. Research ensures prioritized user needs and delivered effectiveness.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

The Product Coalition

MAY 10, 2021

That long list of features has some cool solutions that could work and would be fun to build. BigVision’s Product Research & Development teams begin researching customers, the business model and the industry. HyperNarrowFocus tasks its research teams with performing a Discovery with First Opportunity in mind.

Software Review 117

Software Review Development Team Review Product Research Research Software 117

Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

Data Visualization 248

Data Visualization Analytic Tools Research Software Product Research 248

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Roy Madden

MAY 27, 2021

No matter how knowledgeable you are, cybersecurity at human speed can’t keep up with ransomware crews using increasingly complex software to manage their operations. THE SOLUTION A stream of AI-powered security intelligence. Criminals were able to steal data through a File Transfer tool.

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. Research completed as early as 2017 suggested that by 2040, 95% of all purchases will be via ecommerce. Listen below, and read on for our companion post.

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Major Takeaways: Customer interviews can reveal things that no survey or quantitative research really could. You must ensure that the differentiation is clear. Your Customers Need You to Put Yourself First: Listen to Them!

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

freshtrax

NOVEMBER 4, 2021

Data shows that as of September 2021, users in the UK and US have been spending more time on TikTok than on YouTube. YouTube and Tiktok Usage Trends (by App Annie). Mow is a social matching application based on video content and was released in August 2021 by V Chuu, a VTuber management agency. Why are they attracting people?

Data Visualization 105

Data Visualization Advertising User Testing Research Software 105

People-First Product Leadership

OCTOBER 1, 2023

ChatGPT apologized in its own way and shared it couldn’t find any more recent data, but added it could be because it’s brain (aka “knowledge”) only reflects data up to September 2021. Yet when faced with new technologies or other factors upsetting the status quo, one must be open to evolving their approach.

Leadership 52

Leadership Data Visualization Technical Review ChatGPT 52

Product Talk

APRIL 19, 2023

Within the product world at large and the Continuous Discovery Habits community specifically, we’re seeing increasing interest in personal knowledge management, both in terms of the processes and tools people are using to support them on this journey. Find all of the posts in this series here.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Usersnap

SEPTEMBER 20, 2021

Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. However, you need the best customer feedback tools for collecting the information from your customers. Why Do You Need Customer Feedback Software? Follow-up With Tool Reviews 2. We get it. .

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Product Talk

DECEMBER 15, 2021

Paolo began his job search at the beginning of 2021 and started his current role as Senior Product Manager at User Interviews in April. Richard has been designing digital experiences since 2005 across broadcast, websites, and mobile apps. He started his current role as Senior User Experience Designer at SEEK Learning in August 2021.

Product Research 191

Product Research Customer Experience Research Software Reporting Tools 191

Userpilot

AUGUST 3, 2022

A good messaging strategy should have a clear goal, differentiate your brand from the competition, provide personalized messages for a specific audience, and tell the brand story at each stage of the customer journey. Differentiation from competitors. A message strategy guides your communications. The SMART goal-setting framework.

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98

The Product Coalition

FEBRUARY 22, 2023

Although the Web3 realm has other elements, such as cryptos, decentralized finance (DeFi), metaverses, and hardcore blockchain solutions, the market scope for non-fungible tokens is comparatively higher this year. Even the 2021 NFT boom was partly a result of digital artists getting recognized by the Web3 community.

Research Software 116

Research Software Technical Review Customer Experience User Testing 116

PMLesson's Ace the PM Interview

MARCH 20, 2021

Khan Academy Computer Science Linear Algebra Differential Equations Multivariable Calculus Learn the Necessary Skills Photo by Branko Stancevic / Unsplash What skills do aspiring data scientists need to bring to the table to get the job offer?

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

Intercom, Inc.

JUNE 8, 2021

The pandemic has transformed the way we do business and build relationships with customers – highlighting the need for digital-first solutions and personalized, conversational messaging. We commissioned Forrester Consulting , an independent research firm, to learn more about how conversational support is changing the industry.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Intercom, Inc.

NOVEMBER 30, 2022

If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. Find the slices of your business that perform by things like: Vertical: B2B vs B2C, SaaS vs e-commerce, etc. If their value isn’t differentiated (i.e.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Questions & Answers.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Teams that benefit: Product, research and development, product education, customer success, sales, marketing.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129