2022 ChatGPT Positioning Reporting Tools 
Intercom, Inc.
DECEMBER 28, 2022
We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Luckily, customer service teams are a resilient bunch.
The Product Coalition
JULY 4, 2023
Our team launched on three different occasions with our Nitro professional translation service , and each launch ended in a successful victory, with placement among the top products of the day. Nitro is a professional translation platform from Alconost, covering 70+ languages. The experience of three launches, to be precise!
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Department of Product
NOVEMBER 2, 2023
Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Enjoy the rest of your week!
Gainsight
MAY 17, 2023
Why CS Needs to Evolve in 2023 Nick Mehta, CEO of Gainsight, kicked off the opening keynote on a positive note, saying, “Our job in CS isn’t just about adoption, retention, and expansion. According to Mehta, “The truth is today, even though the technology has evolved, the customer experience has devolved.”
The Product Coalition
JULY 28, 2023
You not only buy into this part of the Google ecosystem, but all of it, one of the most effective platform players of our time. They’re building data products, and investing in the infrastructure and tooling to do bits in this space. For me and my team of Data Product Managers, we’re in a unique position in my opinion.
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