Intercom, Inc.
DECEMBER 28, 2022
We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Luckily, customer service teams are a resilient bunch.
Crafty CTO
MARCH 17, 2023
Let me take a rough hack at a definition that I feel lines up with the reality of the tools that are our subject matter: A system capable of doing tasks that humans can’t do, reasonably or at all, which therefore can therefore augment human capabilities. My personal experience mirrors these reports. predecessor.
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Gainsight
MAY 17, 2023
Customer Success has come a long way in the last 10 years: Customer Success has grown into a mission-critical discipline, with 97% of the companies we surveyed this year reporting that they have a Customer Success organization. W e have the tools we need to prepare our industry for the future. Welcome to the stage, ChatGPT.
Department of Product
SEPTEMBER 28, 2023
The results are remarkably realistic and the new tools could have an impact on product teams. Aside from the obvious applications of Voice Translation in the context of content creation, these new translation tools could make expansion into other territories easier. What are the traits of fast, productive software engineering teams?
Modus Create
FEBRUARY 5, 2024
Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.
The Product Coalition
JULY 28, 2023
You not only buy into this part of the Google ecosystem, but all of it, one of the most effective platform players of our time. They’re building data products, and investing in the infrastructure and tooling to do bits in this space. So there you have it, data products are everywhere. they ignored it all and eventually they died.
Andrew Chen
JANUARY 3, 2024
It’s what I’ll blame for not writing as often as I’d like :) But I was able to get the vast majority of our pitch deck for the fund — launched in mid 2022 — published. on using ChatGPT, Oasis AI, and other tools as part of my writing. Tokyo Vice: An American Reporter on the Police Beat in Japan.
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