Intercom, Inc.

MARCH 28, 2022

According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. As a result, digital technologies are being seen as the critical differentiators they are. Consumer expectations for exceptional, engaging experiences are rising.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

UX Studio

OCTOBER 11, 2022

The Benefits of Digital Customer Experience . To sum up the above-mentioned things, the benefits of delivering a great CX include: Increased customer loyalty. Increased customer satisfaction. Reduced customer complaints. What Makes a Good Digital Customer Experience? Increased retention .

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Gainsight

APRIL 10, 2023

This is where digital customer success (DCS) comes in. What Is Digital Customer Success? DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via omnichannel engagement. It’s customer success with digital superpowers.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

JULY 24, 2023

An effective product launch checklist includes the following: Define your target audience and build out your user personas. Conduct market research to identify competitors and determine avenues for product differentiation. How you can differentiate your product from the competition. Craft your product positioning statement.

Product launches 98

Product launches User Testing Product Research ChatGPT 98

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? Let’s go over the ones for 2022 and how they will influence your product. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Use emotional design to create a positive user experience when users engage with a product.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

AUGUST 18, 2022

We could definitely spot the difference and confirm frictionless signup flows are one of the customer experience trends in 2022. The customer experience trend we’re seeing here is more businesses switching from active to passive customer feedback. Results from the State of SaaS Onboarding report.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98