Product Talk

NOVEMBER 16, 2022

Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk. Today, we’re excited to announce another new development for Product Talk and yet another way we’re scaling our impact: We’ve expanded our pool of instructors. Meet product coach and consultant @ellenjuhlin. Tweet This.

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Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Crafty CTO

MARCH 17, 2023

I’ve been trying to write a comprehensive, buttoned-up “AI Update,” covering all this month’s AI developments. The acceleration in the Text AI space has a precedent, from way back in August 2022, in what I call the Art AI space. My personal experience mirrors these reports. predecessor.

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PMLesson's Ace the PM Interview

JUNE 19, 2022

That's why we wrote this article, to help give you a better sense of the cloud architect career path in 2022. A cloud architect is technically a subset of a solutions architect roles responsible for designing and implementing technical solutions to an organization's business problems. So let's get to it!

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The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. One of these areas is Southeast Asia, where AI solutions are expected to lead to increased productivity and a further expansion of AI markets. Gibson also sees their potential.

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The Product HQ

MAY 10, 2024

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. According to AI trends from Finances Online , the CAGR growth rate for the market size of the AI industry exceeds 33% between the period 2019 and 2022.

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Modus Create

JUNE 16, 2022

Among many benefits, cloud technology helps financial companies meet the evolving needs of consumers and lower infrastructure costs. The publication CIO Dive sums it up nicely: “If there was any doubt America’s biggest financial institutions are ready to embrace and invest in cloud technology this year, it’s gone.”. “If

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Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

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Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

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Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy.

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PMLesson's Ace the PM Interview

MAY 16, 2022

If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. This ultimately means it is a perfect time to jump into the security engineer role if you're interested in information technology security. 🔓 Hey there! The cybersecurity field is booming.

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eG Innovations

DECEMBER 15, 2022

Change tracking and controlled change ensure that there is a record of the state of a system and if issues arise the cause can be linked to effects. “APM tools and agents are already deployed across the most critical applications inside large enterprises. Focus on Integrating Security and Observability.

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Gainsight

JULY 5, 2022

According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” For every five Customer Success Managers (CSMs), you’ll need to start developing smart processes for running your team. Designing the Systems and Processes.

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Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

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Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. Can you tell us a bit about the platform you’ve built and how it helps data scientists? Benn: For sure. Benn: For sure.

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Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

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Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. Reach out to promoters to ask for reviews or recommendations. Userpilot is a fantastic tool for collecting and analyzing NPS feedback. NPS is a type of user survey developed in 2003 by Bain & Company.

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Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

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eG Innovations

NOVEMBER 30, 2021

To help achieve that, we can use HDX Optimization for Teams, jointly developed by both Citrix and Microsoft, to offload media processing to the endpoint itself. HDX Optimization for Teams allows you to deliver 720p high-definition video calls at 30fps through your Virtual Apps and Desktops solution. Generic Delivery of Teams.

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Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

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Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

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The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

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Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

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Modus Create

MAY 25, 2022

Cyber security threats can lead to the loss of confidential information, disruption of essential services, and damage to your critical infrastructure. There is no single solution to complex cyber security threats as the best way to improve your security posture depends on the specific threats you are facing. Social Engineering.

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Product Talk

DECEMBER 7, 2022

In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. If you work on software that your internal colleagues use (e.g. Tweet This. Who should conduct customer interviews?

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Alchemer Mobile

NOVEMBER 21, 2022

Data from 2022 Mobile Customer Engagement Benchmark Report. Thinking about feedback and new feature development in the context of identifying your fans first, and then learning from them, is an accelerant to roadmap development. Knowing When to Ask for Feedback is Tough. When it comes to timing, let the experts help.

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Gainsight

OCTOBER 7, 2019

Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Unity technologies, ADP, and Slack are just some of our new Gainsight customers. There’s finally a solution for company wide customer-centricity: The Customer Cloud.

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Gainsight

JULY 1, 2022

The solution? We wanted to discover what solutions they use and how they measure success. . Of companies that use product experience data, 57% use it to develop product roadmaps. We’ve included current data on the state of PLG, the defining metrics, and the tools companies are using to leverage their new strategies.

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Userpilot

MAY 8, 2023

Selecting the optimal product adoption platform for your SaaS can be a challenging task. TL;DR Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. Userpilot is a comprehensive digital adoption platform (DAP). Comparing Appcues vs Usetiful vs Userpilot?

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Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Full State of Tech Salaries report.

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eG Innovations

AUGUST 30, 2022

FSLogix is a profile management solution used to apply personalization to user sessions for application and desktop virtualization technologies such as Citrix and Microsoft Azure AVD (Azure Virtual Desktop) and enable “roaming profiles”. FSLogix used to have several solutions, all based on a single agent (filter driver).

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Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

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Department of Product

MARCH 28, 2022

Or how about telling the execs at Microsoft Office that their model of selling physical boxes of Office software is a one way ticket to death by Google Workspace? Anyone fancy letting Kodak know that their entire business is about to get destroyed by the iPhone? But, it’s a luxury that not all companies can afford.

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Userpilot

NOVEMBER 24, 2023

We also explore an alternative tool that might interest you. TL;DR UserIQ is a digital adoption platform used by SaaS companies in a number of ways, primarily for product adoption, product analytics, and user feedback. While UserIQ is a promising solution, there are better alternative tools in the market. Let’s dive in.

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Modus Create

SEPTEMBER 7, 2021

According to an IBM survey , 33% of executives experienced data breaches due to M&A activity. . New tools, procedures, and personnel increase the risk of cybersecurity threats and data leaks. It indicates that the company’s development operations have reached a certain level of maturity. Inheriting Bigger Attack Surface.

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Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Spekit is another digital adoption platform that solely provides employee onboarding.

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Userpilot

JANUARY 4, 2022

Due to the size of a modal, as well as the fact that modals often contain images, they are ideal for interrupting the user flow. This particular rule of modal design is especially applicable to modals that are initiated automatically by your system. You should therefore use system-initiated modals sparingly.

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