Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

The Product Coalition

JANUARY 16, 2022

After reviewing over 50 candidates, 25 phone interviews, and 15 full interviews, I eventually had to choose between a few final contenders. So, having a great platform but poor content won’t really help them. Being plug-and-play, or aiming there, was our added value and a differentiator compared to other security products.

Roadmap 149

Roadmap Data Visualization Customer Experience User Testing 149

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote. So it was an obvious choice.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. After all, while metrics help us measure the impact of our work, they only support a narrative.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? Customer success teams don’t have time to waste. Few customer success managers are also developers. A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 Basic analytics are a must.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

Data Visualization 254

Data Visualization Analytic Tools Research Software Product Research 254

Userpilot

MAY 8, 2023

To assist you in making an informed decision, we have prepared a comprehensive analysis of three tools – Appcues, Usetiful, and Userpilot – which delves deeper into their functionalities, use cases, advantages, and disadvantages than what is typically available on review sites. So let’s delve into the details!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52