Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition.

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280 Group

AUGUST 26, 2022

. in our “Behind the Product” series, we highlight Product Management concepts used in the products and services in today’s market. . For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. The mentality is to fail fast and figure out solutions quickly.

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The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 118

Analytic Tools Data Visualization Reporting Tools Startups 118

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

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Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

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Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

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Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

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Analytic Tools Feedback Software Reporting Tools Education 95

eG Innovations

JUNE 7, 2022

Logging and Auditing in IT Monitoring Tools. It is critical that access to any configuration changes or management actions made to monitoring platforms are logged and traceably audited. In this article, I will help you learn how to discover the auditing capabilities in IT monitoring tools. Auditing is not just for security.

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Intercom, Inc.

MARCH 31, 2022

One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. The history of surveys is essentially the history of the technology used to collect and interpret information. We’ve all experienced this tech at some stage in our lives.

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The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. According to a 2022 user survey by Statista , 72% of Spotify users who upgraded to Premium cited ad removal as a primary motivator.

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The Product HQ

MAY 10, 2024

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. According to AI trends from Finances Online , the CAGR growth rate for the market size of the AI industry exceeds 33% between the period 2019 and 2022.

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UX Planet

FEBRUARY 2, 2024

The fundraiser together with the person in charge creates a campaign on a platform aimed at potential donors and then the potential donor will determine their choice to donate or not, then the results of the donation are distributed by the fundraiser and the person in charge/platform. Gamification ?

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PMLesson's Ace the PM Interview

JUNE 19, 2022

You will need extensive technical experience to qualify for most professional cloud architect positions. That's why we wrote this article, to help give you a better sense of the cloud architect career path in 2022. Cloud architects, however, are responsible for using cloud computing technologies to engineer these solutions.

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Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools.

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Product Talk

NOVEMBER 16, 2022

Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk. My first year out of college, I was working at South Coast Repertory Theatre, which had a really complex audio automation system by Meyer Sound. Bridging that gap from creative to technical had some challenges.

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Feedback Software Reporting Tools Product Research User Testing 130

Department of Product

MARCH 28, 2022

Or how about telling the execs at Microsoft Office that their model of selling physical boxes of Office software is a one way ticket to death by Google Workspace? Anyone fancy letting Kodak know that their entire business is about to get destroyed by the iPhone?

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Modus Create

JUNE 16, 2022

Among many benefits, cloud technology helps financial companies meet the evolving needs of consumers and lower infrastructure costs. The publication CIO Dive sums it up nicely: “If there was any doubt America’s biggest financial institutions are ready to embrace and invest in cloud technology this year, it’s gone.”. “If

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Reporting Tools Technical Review Data Visualization Banking 52

Crafty CTO

MARCH 17, 2023

Let me take a rough hack at a definition that I feel lines up with the reality of the tools that are our subject matter: A system capable of doing tasks that humans can’t do, reasonably or at all, which therefore can therefore augment human capabilities. My personal experience mirrors these reports. predecessor.

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Userpilot

AUGUST 18, 2022

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. Keep an eye on immersive CX technologies, like VR and AR. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next.

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Feedback Software Data Visualization Embedded Analytics User Testing 93

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

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PMLesson's Ace the PM Interview

MAY 16, 2022

If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. It is currently one of the most in-demand tech positions. This ultimately means it is a perfect time to jump into the security engineer role if you're interested in information technology security.

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Reporting Tools Engineering Technical Review Software Review 52

Gainsight

JULY 1, 2022

In the tech industry, competition is driving the adoption of a new growth model. The solution? We wanted to discover what solutions they use and how they measure success. . We’ve included current data on the state of PLG, the defining metrics, and the tools companies are using to leverage their new strategies.

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Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy.

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Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. One of these areas is Southeast Asia, where AI solutions are expected to lead to increased productivity and a further expansion of AI markets. Gibson sees great potential in these areas.

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Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Full State of Tech Salaries report.

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Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Spekit is another digital adoption platform that solely provides employee onboarding.

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Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. How did you make the transition to compliance tech?

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Userpilot

NOVEMBER 24, 2023

We also explore an alternative tool that might interest you. TL;DR UserIQ is a digital adoption platform used by SaaS companies in a number of ways, primarily for product adoption, product analytics, and user feedback. While UserIQ is a promising solution, there are better alternative tools in the market. Let’s dive in.

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eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

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Reporting Tools Data Visualization Analytic Tools Technical Review 52

Modus Create

SEPTEMBER 7, 2021

According to an IBM survey , 33% of executives experienced data breaches due to M&A activity. . New tools, procedures, and personnel increase the risk of cybersecurity threats and data leaks. These systems were not only draining resources but also increasing their threat surface. Inheriting Bigger Attack Surface.

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Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

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Analytic Tools Research Software Feedback Software Data Visualization 99

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention. But is it getting shorter with technology?

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Userpilot

MAY 8, 2023

Selecting the optimal product adoption platform for your SaaS can be a challenging task. TL;DR Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. Userpilot is a comprehensive digital adoption platform (DAP). Comparing Appcues vs Usetiful vs Userpilot?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Gainsight

JULY 5, 2022

According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Problem solver with the ability to break complex issues down into manageable components and solutions. Designing the Systems and Processes. Grasping the Reach of Customer Success.

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UX Studio

MARCH 13, 2023

According to the 2021 report from Institute for Health Metrics and Evaluation about mental health, it is obvious that depression and anxiety are the most common mental illnesses these days. Still, there is no magic tool that works for everybody and helps in every situation. this end, there are quite a few tools that can help.

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Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

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Analytic Tools Feedback Software Research Software Software Review 52

eG Innovations

DECEMBER 15, 2022

Change tracking and controlled change ensure that there is a record of the state of a system and if issues arise the cause can be linked to effects. “APM tools and agents are already deployed across the most critical applications inside large enterprises. Focus on Integrating Security and Observability.

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