Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. You say potato, I say WTF.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Userpilot

MARCH 21, 2023

Is Chameleon or Spekit the best option for creating interactive user guides? Choosing a no-code tool can be overwhelming – the last thing you want is to get stuck in an expensive annual plan. TL;DR Interactive user guides leverage various UI patterns to educate customers on how to use your product. Search no more!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Intercom, Inc.

SEPTEMBER 23, 2021

Customer loyalty is the ultimate goal for anyone working in customer experience. And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? Alternatively, is there another in-app onboarding software that surpasses these two options? Selecting a tool can be risky, and the abundance of no-code tools available in the market just adds to the confusion. Search no more!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag? Salesforce).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? And is there a better in-app feedback software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. By acting on the data you collect, you can improve the product and the user experience.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? There are so many options on review sites that choosing one can be a bit challenging. Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? Table of Contents.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Customer Experience 97

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? There are so many options on review sites that choosing one can be a bit challenging. Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Chameleon and Spekit are good tools for customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Intercom, Inc.

JUNE 3, 2021

And so, now’s the time to start thinking about accelerating our business strategies and grabbing the opportunities it brings. If you’re short on time, here are a few quick takeaways: You can’t balance short-term and long-term investments without considering the existing product strategy. Where should you invest your resources?

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userpilot

NOVEMBER 17, 2022

Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? There are plenty of Spekit alternatives on review sites, but they don’t make the choice any easier. Spekit is a digital adoption platform that’s more focused on providing employee onboarding rather than user onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Mironov Consulting

JUNE 28, 2018

Borrowing his math, there are lots of ways to hit a $5M revenue target: $50/year/user * 100,000 users = $5M/year $500/year/user * 10,000 users = $5M/year $5000/year/buyer * 1000 buyer = $5M/year $50,000/year/buyer * 100 buyer = $5M/year $500,000/year /buyer * 10 buyer = $5M/year. Unstated B2C Assumptions.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

The Product Coalition

MARCH 6, 2023

Consequently, travel software development companies come up with a solution called travel management system. A travel management system is software that manages all aspects of your business travel. They are typically integrated with travel service providers, providing real-time rates, bookings, and trip logistics in one location.

Reporting Tools 102

Reporting Tools Travel Systems Review Data Visualization 102

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Product Talk

MARCH 3, 2021

If you missed Part 1, no worries, we’re going to do a quick review to help you get up to speed. We’re going to review briefly what we went through in Part 1, to help folks get caught up, and then we’re going to dive right into the next principles. Opportunities are centered around your customer. Tweet This.

Product Research 163

Product Research User Testing User Friction Research Software 163

PMLesson's Ace the PM Interview

APRIL 19, 2020

This is what you should frame your resume around as this is likely the closest experience you have to being a product manager. It is important to note that most PM job postings ask for prior PM experience. You do not have to have a software engineering background, but you should at the minimum be a good partner to developers.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

This is what you should frame your resume around as this is likely the closest experience you have to being a product manager. It is important to note that most PM job postings ask for prior PM experience. You do not have to have a software engineering background, but you should at the minimum be a good partner to developers.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Modus Create

MARCH 16, 2020

But, beyond that, business leaders have to think of the consequences that the global response to the outbreak is having on the global economy, and the way we maintain productivity in times of a pandemic. The travel industry as a whole (hotels, tourism, and airlines) is experiencing significant cancellations from consumers.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Existential threats can be demoralizing and paralyzing.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Existential threats can be demoralizing and paralyzing.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Existential threats can be demoralizing and paralyzing.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Intercom, Inc.

DECEMBER 13, 2018

It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. Short on time? John: Julien, you’ve been at Facebook for around eight years in a variety of different roles; could you give us a b of background on how you got to your current position?

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151