Airlines Customer Experience Technical Review Weak Development Team 
Mironov Consulting
OCTOBER 19, 2022
But there are some engineering team configurations that I see as problematic. So 1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect. This
Mironov Consulting
AUGUST 8, 2017
I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. See personas 4 and 7.” Wasted energy.
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Agile Velocity
MAY 3, 2024
Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.
Mironov Consulting
APRIL 15, 2023
In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while. One What will incent large numbers of customers to upgrade or renew? Get it done, and move on.
Reveal
AUGUST 24, 2022
Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Banking : Deliver great benefits to customers and employees alike. CRM: Maximize customer lifetime value.
The Product Coalition
SEPTEMBER 21, 2023
Creating Product Outcomes: What I’ve Learned From The Soccer Pitch “Great things in business are never done by one person; they’re done by a team of people.” — Steve Jobs Soccer is more than just a game for me. Much like product teams, soccer teams require teamwork, an adaptable strategy, and a shared goal — to win.
Userpilot
JANUARY 19, 2021
Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement?
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