Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. What is Pendo?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

The Product Coalition

JANUARY 27, 2024

Within the B2B ( SaaS ) sector companies diverge into two distinct types, each with unique challenges and focus areas: Product-led companies, wielding innovation as their weapon of choice, and sales-led companies, harnessing the power of charisma. Customers are expected to use the product as it is. Negotiable or custom pricing.

Feedback Software 126

Feedback Software Analytic Tools Onboarding KPIs B2B 126

Userpilot

AUGUST 16, 2023

You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention. Measure retention to understand user behavior and how many users are completing adoption.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

NOVEMBER 23, 2023

They lack vision and lead nowhere. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Strategic value is about aligning features with the company’s vision and long-term goals. Build a product that users love by delivering value and a good product experience.

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

DECEMBER 12, 2023

A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. Book the demo! improving retention). What is a UX roadmap?

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Roadmap Customer Experience UX Product Research 105

Userpilot

MAY 21, 2023

New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Before developing a new feature, make sure it’s in line with your product vision. Always beta-test your features before releasing them to the whole user base.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

FEBRUARY 24, 2023

To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. Collect both active and passive feedback to give users more opportunities to share their views and increase response rates. Analyzing quantitative data is fairly easy and most tools do the work for you.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

OCTOBER 5, 2021

OKRs vs KPIs – the most recent darlings of the SaaS world. Objectives are always linked to the company's larger vision and mission. Business-based example: Objective: Grow user base. Key result: Grow user base by 25% by the end of Q4. Initiative: Optimize in-app onboarding. Objective: Grow user base.

Onboarding KPIs 145

Onboarding KPIs Analytic Tools KPI Customer Experience 145

Userpilot

AUGUST 6, 2023

In this guide, we’re going to go over why the omnichannel customer experience is important and how you can build a consistent brand experience across multiple channels to keep customer satisfaction levels as high as possible! Following up on insightful customer feedback through email or interviews. Build loyalty.

Customer Experience 97

Customer Experience User Testing Customer Feedback Feedback Software 97

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Use a Miro board to gather insights from your customer-facing team members. Make your product roadmap public so users can add and vote for their preferred ideas. In-app real-time feedback from users.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. A strategic initiative is what can help your company achieve its long-term vision.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

AUGUST 13, 2023

Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams. To avoid it, involve a diverse group of stakeholders, including customers, to ensure more objective and customer-centric prioritization. Product vision.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

OCTOBER 21, 2022

Product managers carry out market research, lead product discovery , oversee the development teams as they are working on the solutions, and coordinate the product launch. Ensure alignment between the product vision and product strategy on one hand, and the business objectives on the other. identify user needs and assess solutions.

Feedback Software 75

Feedback Software Analytic Tools Research Software User Testing 75

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

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ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

JULY 20, 2022

House of Quality is a common tool used for that. There are tools and techniques for collecting qualitative and quantitative Voice of the Customer data in SaaS: Quantitative data can come from in-app surveys , like CES, Customer Effort Score , the Customer Satisfaction Score (CSAT), or feature surveys.

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Userpilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. You can send your cancellation survey in-app or through emails. Book a demo to get started.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ And what can product managers do to build quality products that really delight users ? This happens because users find interactions with the product rewarding. Book the demo!

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

JULY 9, 2023

You can use an AI writing assistant to create a clear and concise microcopy to guide users. Monitoring user journey analytics will help you identify friction points and optimize the journeys to boost product effectiveness and efficiency. A/B tests allow you to identify the best versions of your UI and in-app content.

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User Testing Product Research Customer Experience User Experience 97

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

FEBRUARY 13, 2020

Product experience is fast becoming one of the most important things to consider when it comes to growing your SaaS company. It has a direct impact on how users interact and engage with your company. We’ll also share real-world examples from leading SaaS products along the way, so you can learn from the best. Product-Led Growth.

Feedback Software 128

Feedback Software Analytic Tools Research Software Customer Experience 128

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. No whitepapers, no demos, no salesperson—just seeing the product in action.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. For some products, a Product Hunt and WOM are more suitable, whereas for others in-app announcements work better. Book the demo!

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Product launches Product Research User Testing Research Software 98

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. What better way to gather customer feedback ? What is a product survey?

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Userpilot

SEPTEMBER 12, 2022

Jobs to Be Done helps organizations build features that allow users to complete specific objectives and it can be used to set goals for the product team. Product managers should aim to improve customer satisfaction , which can be done by collecting customer feedback in-app. Increase customer satisfaction.

Product Research 98

Product Research User Testing Onboarding KPIs Feedback Software 98

Userpilot

FEBRUARY 8, 2022

Journey mapping is important because it helps to identify customer pain points, gives you a feel of the customer’s state while using your product, and lets you uncover unique perspectives and potential solutions to improving it. You can build user journey maps using tools such as Miro, Lucidcharts, Smaply, etc.

Data Visualization 98

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 98

Userpilot

APRIL 30, 2024

Unlike traditional marketing’s short-term, campaign-focused efforts, growth marketing uses a data-driven approach that spans the whole customer lifecycle and promotes continuous improvement. Checklists are a powerful onboarding tool. Use in-app messages to announce new features and drive upsells and cross-sells.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. If you scale prematurely, you may struggle to satisfy customer expectations. Trigger interactive walkthroughs to guide and support users.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. Book a demo now to begin. Book a demo now to begin. Try Userpilot and Take Your Product-Led Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a data product roadmap?

Data Visualization 105

Data Visualization Feedback Software Research Software User Testing 105

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Want to collect customer feedback code-free?

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? TL;DR Improving your UX helps to exceed user expectations, increase user satisfaction, and drive retention and loyalty. Here are 15 strategies for a better UX: Conduct user research to understand the personas you will design experiences for.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

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Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Userpilot

APRIL 27, 2023

In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done. TL;DR Customer feedback is the data you get from your users about your product and their experience. What is customer feedback?

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

JANUARY 28, 2024

Free-to-paid conversion rate indicates the effectiveness of product value proposition, pricing, and user engagement strategies. Customer retention rate shows customer loyalty and satisfaction and is vital for long-term revenue stability. Book the demo! What are product performance metrics? Product usage dashboard.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 105

Userpilot

DECEMBER 5, 2023

Our ultimate guide explores: What exactly product design involves How to design successful products , and Tools that can help you design them. TL;DR The aim of the product design process is to create products that solve genuine customer problems, are functional, and offer a positive user experience. Book the demo to see how!

User Testing 95

User Testing Data Visualization Product Research Feedback Software 95

Userpilot

JUNE 8, 2022

Do you implement product management analytics from the onset of a product launch to understand user behavior and timely improve the product based on the findings? This piece will guide you through all the crucial steps of product analytics, from finding important customer data to using various product management analytics tools.

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Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52