Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we'll go through the main differences between both tools to help you understand which one is better for you. On G2, Heap and Google Analytics have ratings of 4.3

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Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. A Brief Introduction to Thomas’s Work: What Is Intelligence Analytics and the Dark Web?

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Data Visualization Analytic Tools Reporting Tools Technical Review 249

Userpilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. These insights help modern businesses understand customers, create targeted marketing campaigns, identify business opportunities, and enhance the customer experience. Visualize data to uncover insights. Analyzing data-driven insights.

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Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

Analytic Tools 90

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 90

Userpilot

MAY 27, 2024

Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS. Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. Why does customer perception matter? G2 review example.

Feedback Software 91

Feedback Software Analytic Tools User Testing Customer Feedback 91

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. What is churn analytics? Let’s begin!

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Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. Collect user feedback to understand what they think of a new feature.

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Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 81

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc.

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 86

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 84

Feedback Software Research Software Analytic Tools Product Research 84

Userpilot

DECEMBER 8, 2022

SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. In this guide, we’ll touch upon various heatmap examples and their benefits for SaaS use cases. Track dead clicks and unveil friction with heatmap tools.

Analytic Tools 90

Analytic Tools Data Visualization User Testing Customer Feedback 90

UX Planet

JANUARY 23, 2024

Master Google Analytics 4 for user behavior analysis, UX design optimization, and enhanced website performance to improve sales. Hi there, I was looking into Google Analytics 4 and found an article by Alice Emma Walker. If you know about Universal Analytics , it’s going away on July 1, 2024. It’s six years old.

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Data Visualization Analytic Tools User Testing UX 91

Userpilot

OCTOBER 5, 2023

The best automation tools and how they help you deliver tailored customer experiences. TL;DR Growth marketing automation involves using specialized tools to optimize growth processes and strategies. Growth marketing automation involves using specialized tools to optimize growth processes and strategies.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization User Testing 93

Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available. For SaaS businesses, this refers to paying customers only.

Onboarding KPIs 71

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 71

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. Analyzing acquisition cohorts can help you find out when users churn , how long they stay engaged, or the impact of product changes on your metrics, like the retention rate. For instance, it could be all users who completed an event or used a feature.

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Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Userpilot

MARCH 31, 2023

While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. What is customer attrition? Customer attrition formula.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 92

Userpilot

MARCH 14, 2023

JBTDs, user roles, etc.). In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. Segment users and drive product adoption by presenting each target customer with the most valuable and relevant features.

Analytic Tools 88

Analytic Tools User Testing Customer Feedback Feedback Software 88

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 88

Data Visualization Feedback Software Product Research Analytic Tools 88

Userpilot

OCTOBER 27, 2023

Even though product demos or presentations may be the best way to explain the product, offer users other ways to experience the value like interactive demos. To aid feature discovery , use contextual in-app messages that show users the relevant features at the exact moment when they need them.

Feedback Software 91

Feedback Software Embedded Analytics Analytic Tools Enterprise 91

Userpilot

DECEMBER 20, 2023

Data-driven customer segmentation using algorithms like K-Means revolutionizes personalized marketing by grouping customers based on shared characteristics, enabling businesses to create targeted campaigns that resonate with each segment. This advanced level of understanding enables a more proactive approach to customer relations.

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Artificial Inteligence Data Visualization Customer Experience Customer Feedback 88

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Tracking user behavior in-app enables product teams to find ways to improve product experience. Spotting market gaps: product analytics.

User Testing 88

User Testing Data Visualization Feedback Software Research Software 88

Userpilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

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Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 75

Userpilot

AUGUST 20, 2023

As you had to react to their inquiry and find solutions quickly. Following the proactive approach enhances the customer experience, increases product engagement , improves customer retention , and leads to more customer satisfaction and loyalty. What is proactive customer service?

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Data Visualization Analytic Tools Feedback Software User Testing 70

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. Userpilot , Mixpanel, and Chartmogul are the top 3 analytics tools.

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 22, 2024

Thus, it only makes sense that you work hard to retain any customer that makes a purchase. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Why is retaining customers important in SaaS?

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Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

SEPTEMBER 24, 2020

If you’re looking for the best NPS tools, you’ve come to the right place. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Net Promoter Score is one of the best known and most widely-used ways of measuring customer experience in the world.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Software Review 84

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. Creating customer empathy maps to capture what the user says, thinks, feels, and does.

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Data Visualization Analytic Tools Feedback Software Product Research 73

Userpilot

JULY 22, 2023

By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis.

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Data Visualization User Testing Customer Feedback Analytic Tools 79

Userpilot

AUGUST 11, 2022

Customer success teams are responsible for ensuring your customers achieve their desired outcomes while using your product. Which involves: Managing churn and increasing customer retention. Creating a minimum-viable onboarding process with in-app guidance. Collecting customer feedback and closing feedback loops.

Feedback Software 91

Feedback Software Research Software Analytic Tools User Testing 91

Userpilot

SEPTEMBER 28, 2022

SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Tracking product management metrics helps you improve your product, identify and remove friction in the user journey, and make data-driven decisions. Mixpanel – for product analytics.

Onboarding KPIs 71

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 71

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Offer contextual help based on user behavior to improve activity and user engagement.

Data Visualization 85

Data Visualization User Testing Customer Experience Analytic Tools 85

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

Analytic Tools 69

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 69

Userpilot

NOVEMBER 23, 2023

To be actionable, a product strategy should focus on specific user behaviors that create customer value. It should also give you tools to measure progress. Instead of using data and evidence, many teams rely solely on solutions and untested assumptions. Evidence-based learning is essential to satisfy customers and grow.

Feedback Software 85

Feedback Software Analytic Tools Product Research User Testing 85

Userpilot

JUNE 7, 2022

How can you make the best use of SaaS churn calculation? No matter how high your recurring revenue is, you will not recover your customer acquisition costs if your churn rate is too high. To learn more about the different types of churn you should measure and how they can be used to drive customer retention , read this article.

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Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

JUNE 29, 2023

TL;DR User documentation describes any kind of helpful material intended for the user of a product. There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Why is user documentation needed?

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Document Analytic Tools Feedback Software User Testing 81

The Product Coalition

JUNE 9, 2022

Are you a part of a mobile app team? Especially after we walk you through one of the most confusing topics for mobile app teams: What mobile app metrics should different team members track in their daily jobs? Mobile app metrics to track for Product Manager In the mobile industry, the product manager plays a significant role.

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Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are lots of tools in the market to measure and improve your customer experience. What is customer experience?

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Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52