Roman Pichler

JUNE 7, 2022

While common sense suggests that managing a product without the right measurements is not a sensible approach, I’ve seen product teams who did not use any KPIs. Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” If this data is actioned, bad product decisions will be made.

KPI 288

KPI Data Visualization Weak Development Team Customer Feedback 288

Folding Burritos

FEBRUARY 22, 2016

What we want is to create a culture where stakeholders come to us with problems, rather than ready-made ideas and solutions (i.e. Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. features.).

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Lenny Rachitsky

APRIL 2, 2024

In the past five years, Sean’s team has grown Duolingo’s daily active users from 5 million to nearly 30 million today (over 6x!), An example Say you have 100,000 DAUs and a retention rate of 80%, and for every five users, one of them tells a friend each day to download your app (and they do it).

Analytic Tools 118

Analytic Tools Customer Experience Weak Development Team Data Visualization 118

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

AUGUST 5, 2023

So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. Trigger contextual in-app surveys to gather customer satisfaction data. Get a Userpilot demo if you’re looking for the best platform for actionable in-app data tracking. What is data tracking?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

APRIL 29, 2022

What user onboarding software do you need to buy to equip them? A SaaS company needs to hire a client onboarding specialist because they drive customer adoption and retention from the very steps of the user journey. Why is a customer onboarding specialist important in SaaS? What salary do they get? Ready to dive in?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userpilot

JULY 14, 2021

Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are no one-size-fits-all tools – don’t trust the reviews! Pendo offers very robust analytics, but it comes at a high price.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Mixpanel

SEPTEMBER 30, 2021

As a product leader at Mixpanel, I can go on and on about the value of using product analytics in my work. ( Below are some of my best practices on wielding these two tools together, with a little added guidance on avoiding common misfires. Why use both user interviews and product analytics? But analytics come in the next stage.

Data Visualization 111

Data Visualization Analytic Tools User Testing Customer Feedback 111

Mixpanel

OCTOBER 17, 2022

We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success. Using product analytics to power smart, lean growth at Immobiliare. Putting product analytics into action.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. Joining us is Mark Baldino, UX product design expert and co-founder of Fuzzy Math, which designs software products for companies. Pull cross-functional teams into the research and synthesis of concepts. [10:15]

Research Software 131

Research Software Weak Development Team UX Analytic Tools 131

Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. Getting into analytics. That’s how I ended up moving from that job into an analytics job at a tech company in San Francisco.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Gainsight

JULY 5, 2022

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. It’s about adoption, analytics, and expansions. To do that, you need to start with defining a CS Ops team. Defining a CS Ops Team. Customer success (CS) is evolving and moving outside the box it once inhabited.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Mind the Product

DECEMBER 14, 2016

I product-manage multiple apps which allow store workers at retail giant Tesco to manage stock and provide an excellent customer service. Tesco store apps include all the stock control routines: deliveries, reductions, counts, waste, training, product search and so on. Multi-location and agile gaps. This baffled me at first.

Analytic Tools 70

Analytic Tools Feedback Software Research Software User Testing 70

Product Innovation Educators

OCTOBER 16, 2023

What do we know about people, systems, and contexts? 6:49] How is poor CX costly to an organization? I see too many teams and organizations say, “It would be great for our KPIs if customers clicked this button more.” Solving this problem means hiring the right teams. Then we need research.

User Testing 104

User Testing Product Research Customer Experience User Friction 104

Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. Joining us is Mark Baldino, UX product design expert and co-founder of Fuzzy Math, which designs software products for companies. Pull cross-functional teams into the research and synthesis of concepts. [10:15]

Research Software 62

Research Software Weak Development Team UX Analytic Tools 62

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. He’ll probably tell all his friends in SaaS project management to avoid this tool like the coronavirus.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Indicative

JUNE 1, 2020

If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. The right customer analytics platform can help provide the insights and knowledge necessary to steer this process around data-informed decision-making.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

The Product Coalition

FEBRUARY 8, 2018

The 10 Thorniest Problems In Product (And The Solutions That Successful Companies Are Using To Tackle Them) As research for my upcoming fourth book, I’ve been interviewing dozens of product leaders and creators. Request: Obviously every company or product team will have context-specific factors that make their situation a little different.

Research Software 60

Research Software Feedback Software Analytic Tools User Testing 60

The Product Coalition

JUNE 8, 2018

Apptimize helps teams develop better digital products with easy to deploy SDKs and a centralized dashboard for all channels. You know that it’s not about just having an app. It’s about understanding key differences and challenges of the platform and how to overcome them. In theory, they sound great.

Analytic Tools 60

Analytic Tools Feedback Software Reporting Tools Product Research 60

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. For example, when using Azure IaaS to store data, applications, operating systems, when application servers or desktops are hosted in the cloud, you still need to monitor those.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

MAY 12, 2024

TL;DR Hotjar is a product experience insights platform for visualizing and mapping the ways users engage with your website through interactive heatmaps, session recording, feedback collection, behavioral analytics, and more. It allows your team to see every moment of the customer experience clearly, so you can make changes that work.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Userzoom

APRIL 17, 2018

How do we build an app for multiple use cases? The tools keep improving, and affordable technology — from basic personalisation to advanced analytics and AI — should help us find the right answers. In terms of visual design, we’ve already polished the popular apps to the moon and back!

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

Nulab

APRIL 27, 2022

At the time, watching TV shows or movies online involved waiting for lengthy downloads and dealing with frequent lag from slow internet speeds. No other company was even willing to invest in the technology to support widespread instant streaming of licensed content. Both started as photo-sharing platforms.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

Izenda

DECEMBER 1, 2020

For many product managers and their teams, technical debt can be a black hole. Throughout product development, it may feel like you take two steps forward and three steps back. Technical debt is a common problem among product teams with no clear-cut solution. How agile teams accumulate technical debt.

Embedded Analytics 45

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 45

UX Studio: Product Management

SEPTEMBER 16, 2021

Imagine you would like to design a new mobile app interface in Berlin. As a design studio that often works with international companies, we’ve developed a remote collaboration process that lets us work effectively with our clients. It’s a common request we often get from our clients. What will you do?

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

The Product Guy

MARCH 14, 2017

The developers sitting nearby just watched the show for the first time, but after a while they stood up to join the party one by one. Soon the whole team was standing behind the designer’s screen shouting new ideas and tips about the layout, the colors, the icons, the fonts and everything else. What to expect from a design team?

User Testing 121

User Testing Research Software Feedback Software Data Visualization 121

Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. What follows is a lightly edited transcript of the interview.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Mind the Product

FEBRUARY 21, 2017

Osama Hanif (Digital Solutions Manager at Telenor) launched the first digital agency in Lahore and went on to join Telenor Digital. Last summer he and a brand new team were challenged by Telenor to tackle smartphone users, especially in Asia, who don’t use data because of a fear of large unexpected bills. Plan for improvisation.

User Testing 98

User Testing Research Software Analytic Tools Data Visualization 98

Userpilot

MARCH 11, 2024

Looking for an effective SaaS analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your SaaS analytics needs. Let’s get started! Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

UserVoice

JULY 31, 2017

You have a customer who has already bought, downloaded, or signed up for your product and is getting ready to use it for the first time; they haven’t formed any bad habits, but they haven’t formed any good ones either–if you want a real “in the wild” look at how customers approach your product here it is.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

MAY 12, 2024

TL;DR Mixpanel is a simple and powerful product analytics tool that allows product teams to track and analyze in-app product engagement. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52