Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Engagement analytics on Userpilot’s dashboard.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

UX Planet

JANUARY 18, 2024

It won’t cost a cent more, but your support keeps the power on and this blog thriving! If you’re signed in, the link will take you right to your dashboard. But you may want to review my list of cliches and remove them from the script for higher quality output: The 19 tell-tale signs an article was written by AI Secondly: stock images.

ChatGPT 94

ChatGPT Feedback Software Customer Experience Customer Feedback 94

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. But how can you make use of it? Let’s dig in!

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Data Visualization 86

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 95

B2B User Testing Research Software Analytic Tools 95

Gainsight

DECEMBER 1, 2022

Build Your Personal Brand. As a CS professional , building your company’s brand is already a priority. By maintaining your online profiles, getting active on social media, blogging, and speaking publicly, you’re able to build your personal brand at the same time. examples of a QBR deck, communications plan, or dashboard).

Customer Feedback 52

Customer Feedback Customer Experience Leadership Branding 52

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Userpilot can help you perform customer needs analysis with in-app surveys, advanced segmentation options, and an NPS dashboard. Userpilot NPS dashboard. Userpilot NPS dashboard.

Data Visualization 90

Data Visualization Customer Feedback User Friction User Testing 90

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Factors influencing customer retention rates Only reasonably satisfied customers willingly stick with a brand over any period. Consider a few. In-app survey example.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

Userpilot

JULY 4, 2023

In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Reasons for seeking out Typeform alternatives vary from pricing concerns to the need for better branding options, more payment integrations, greater ease of use, etc. SurveyMonkey offers extensive customization and branding options.

Data Visualization 69

Data Visualization Analytic Tools Feedback Software Embedded Analytics 69

Userpilot

DECEMBER 22, 2023

When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding. Consistent microcopy can also help you reinforce your brand’s personality, build a connection with users, and stand out from competitors. Microcopy UX: GA4 product tour.

Analytic Tools 93

Analytic Tools Feedback Software UX Data Visualization 93

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Make brand awareness surveys a regular practice, especially after a crucial marketing campaign.

Data Visualization 73

Data Visualization Product Research Research Software Analytic Tools 73

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that. The menu on the dashboard opens up and moves along as a user progresses with onboarding.

Customer Experience 91

Customer Experience Analytic Tools Customer Feedback Data Visualization 91

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Help articles and FAQs fall under this category. Brand personalization. Guides List.

Embedded Analytics 91

Embedded Analytics Analytic Tools Feedback Software Data Visualization 91

Userpilot

JANUARY 5, 2023

In this article, we will discuss everything you need to know about NPS follow-up questions, examples, best practices, and how to create one. Some best practices for creating NPS follow-up questions include personalizing the follow-up questions, using branding colors, localizing the question, and adding a “Thank You” page.

Data Visualization 75

Data Visualization Feedback Software Customer Feedback Customer Experience 75

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Promoters also often become valuable brand ambassadors who bring in new customers through positive word-of-mouth marketing. They provide a high rating of 9 or 10 on the NPS survey.

Data Visualization 87

Data Visualization Feedback Software Product Research Analytic Tools 87

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard.

Embedded Analytics 74

Embedded Analytics Data Visualization Analytic Tools Feedback Software 74

Userpilot

DECEMBER 31, 2022

In this article, we cover: What digital experience analytics is and why tracking these data points is important? Digital customer experience covers the interactions that customers have with your brand online across the entire customer journey. Mixpanel’s dashboard demo. Google Analytics dashboard demo. Google Analytics.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

OCTOBER 7, 2021

Or, if you want a faster way to get up to speed, you can read articles like this one ??. When you first sign up for a Pendo trial account, the interface asks you whether you initially want to explore Guides, Behavior Analytics , or Dashboards. As you may have guessed, this article will focus on the Guides feature first and foremost.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Experience 91

Userpilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. They might visit your website, read blog posts , or check review platforms to learn more about what you offer. Feature engagement dashboard : Monitor key usage metrics and reports in one place.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

MARCH 27, 2023

In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. Customizing NPS survey designs to match the brand design and blend well with the product’s UI. But when is the right time to send a Net Promoter Score survey?

Product Research 84

Product Research Feedback Software Customer Experience Data Visualization 84

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. Userpilot ‘s NPS Dashboard. How they work.

Data Visualization 73

Data Visualization Product Research Software Review Feedback Software 73

Userpilot

SEPTEMBER 24, 2020

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. Dashboards and Analysis.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Software Review 83

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. This article shows you a step-by-step process and some of the best tools to use. Customer sentiment dashboards help you generate the following: Sentiment trends over time. Sentiment distribution.

Data Visualization 72

Data Visualization Dashboard Customer Feedback User Testing 72

Userpilot

OCTOBER 31, 2022

In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth. Friendliness ensures good brand recognition and contributes to an increased customer lifecycle.

Data Visualization 88

Data Visualization Analytic Tools User Testing Feedback Software 88

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. Pendo dashboard. Pendo also offers a dedicated NPS dashboard where you can see the overall score, the breakdown into detractors , passives, and promoters and track NPS trends over time. What is Pendo?

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. NPS feedback gives you an overview of customer loyalty as well as how satisfied customers are with your brand. This means you should track it constantly and take action to improve it.

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

JULY 25, 2022

These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. This article is for you if you’re interested in being that kind of company. Loyalty programs make brand ambassadors out of ordinary users. What is customer loyalty? Loyalty is beyond just the money.

Analytic Tools 87

Analytic Tools Feedback Software User Testing Customer Feedback 87

Userpilot

NOVEMBER 30, 2022

In this article, we’ll break down the process. You can improve conversion rates by reducing friction, boost customer satisfaction throughout the customer journey, and improve customer loyalty – hopefully driving word of mouth and spreading brand awareness. Personalized experiences with customer dashboards.

Data Visualization 89

Data Visualization Customer Experience Feedback Software Analytic Tools 89

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Trust leads to better retention and brand loyalty. Most brands don’t invest in customer service personalization. That contributes to higher customer retention, brand loyalty, and new referrals.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Research Software 90

Userpilot

JULY 2, 2022

In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers. use a blog post to explain in detail, the reasons behind the price increase and how it will affect your various customers. Here’s how Ahrefs announced the recent price increase on the customers’ main dashboard.

User Testing 87

User Testing Feedback Software Customer Experience Customer Feedback 87

Userpilot

MAY 10, 2023

This article examines what artificial intelligence in marketing looks like today. It shines a spotlight on: Famous marketing brands that have integrated AI technology. AI marketing examples from famous brands to improve customer experience Want to drive customer retention or conversion by meeting your customers at their place of need?

Data Visualization 61

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 61

Userpilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. For example, you can use it to improve customer engagement, pages per session, branded search website traffic, etc. NPS analytics dashboard – Userpilot.

Data Visualization 85

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 85

Userpilot

APRIL 18, 2023

Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. One example of a double-barrelled question is: “How engaging and informative was our recent blog post, on a scale from 1 to 5?”

Customer Feedback 77

Customer Feedback User Testing Customer Satisfaction Customer Experience 77

Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Reach out to detractors to address their issues and get a chance to improve their impression of your brand. Or else, why would you be here? Let’s start with the basics: TL;DR.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Research Software 91

Gainsight

AUGUST 16, 2021

Create and save your own branded templates. That’s where branded templates pick up the slack and save time. That way, whoever creates the in-product messaging doesn’t have to worry about branding. Revisit templates every quarter or six months to make sure you’re not overlooking new company branding guidelines.

Customer Experience 52

Customer Experience Government Data Visualization Analytic Tools 52

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. After realizing the value of your product, customers are now convinced that it’s worth investing in your brand. So, let’s talk about value realization and what you can do to improve it.

Feedback Software 87

Feedback Software Research Software Onboarding KPIs Customer Experience 87

Userpilot

FEBRUARY 26, 2023

To answer all your questions, we have written this article. A good onboarding experience fosters trust in your brand and success with the product. As you track your customers’ health , look out for opportunities to turn customers into brand advocates. Userpilot ‘s new feature announcement using a tooltip.

Feedback Software 83

Feedback Software Analytic Tools Customer Experience Customer Feedback 83

Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Drive brand loyalty. You tell your friends and family about it!

Reporting Tools 94

Reporting Tools Feedback Software Customer Experience User Testing 94