Userpilot

JUNE 2, 2024

In this article, we are going to break down NPS calculation methods and the tools that make it easier. For example, Userpilot comes with an NPS dashboard for you to monitor trends and identify areas for improvement. Customer feedback metrics like NPS are powerful tools for gauging customer loyalty and satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding.

Analytic Tools 92

Analytic Tools Feedback Software UX Data Visualization 92

Userpilot

MAY 7, 2024

In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. Whatfix analytics dashboard. Analyze user paths in Userpilot.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Reporting Tools 91

Userpilot

MARCH 7, 2024

These are the main questions the article explores. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. Unless your product analytics platform supports analytics dashboards to track user engagement metrics from one place.

Analytic Tools 89

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 89

Userpilot

MAY 15, 2024

These are 2 of the questions we answer in this article. Airship is a customer engagement platform that uses Amplitude analytics to segment users for personalized messaging across channels. They’re easy to set up from its dashboard. What are Amplitude integrations? How do they work? The main reason you should read it?

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. B2B launches are very much a cross-functional effort.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Implement a retention dashboard to track vital metrics across user segments. As they become brand advocates, they promote your product via WOM, which is by far the most effective marketing channel.

Data Visualization 83

Data Visualization User Testing Customer Feedback Analytic Tools 83

Userpilot

JANUARY 16, 2024

Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Look no further!

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Systems Review 93

Userpilot

MAY 30, 2024

In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. When customers see their feedback acted upon, they develop a connection with the brand that fosters a sense of customer loyalty and trust. Finally, announce the updated changes with an in-app message.

Product Research 72

Product Research Feedback Software Feedback Loop User Testing 72

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 208

Research Software Feedback Software User Testing Customer Experience 208

Userpilot

JUNE 4, 2024

Today’s article shows you some of these principles and how to apply them in your UX design. For example, if you’re designing a tool for project managers , you would want to prioritize clear and intuitive dashboards that provide a quick overview of project status and key metrics. Let’s get started!

Data Visualization 81

Data Visualization Feedback Software Research Software Analytic Tools 81

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. “You’ll know the exact questions to address in your help content and the precise words to use – your customers’ words” One of the best ways to do this is create a feedback message.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

DECEMBER 21, 2022

In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. Marketing data can be messy and confusing.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. It also enhances customer experience and boosts customer satisfaction , which are priceless for reducing churn and building brand loyalty. Reducing friction fosters product and brand loyalty.

Data Visualization 79

Data Visualization Analytic Tools Research Software User Friction 79

Userpilot

MAY 7, 2024

But don’t worry—this article will provide some inspiration. Style it to match your brand. 10 interactive walkthrough examples that guide new users Now, we get to the core of this article. This is where an analytics dashboard comes in. Access predefined analytics dashboards or build from scratch with Userpilot.

Feedback Software 95

Feedback Software Analytic Tools Reporting Tools Customer Communications 95

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. Create in-app messages and reminders code-free with Userpilot.

Feedback Software 76

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 76

Userpilot

MAY 21, 2024

Incentivize loyal customers for advocacy : Rewarding loyal customers for referrals and positive reviews helps expand brand awareness and customer advocacy. Track behavioral data of active free trial users , then set up an in-app upgrade message to trigger when they reach the usage limit. Adding an upgrade prompt with Userpilot.

Data Visualization 90

Data Visualization Customer Experience User Testing Customer Feedback 90

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Pendo offers in-app messaging and onboarding features for mobile apps. Let’s get right into them, one by one!

Analytic Tools 77

Analytic Tools Feedback Software Reporting Tools Data Visualization 77

Userpilot

JANUARY 29, 2024

In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. The first step to a successful onboarding process is a warm welcome message that puts new users at ease. Customer funnel metrics are an example of dashboards.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

JANUARY 9, 2023

In this article, you’ll learn: The key role and benefits of onboarding screens. Practical tips and examples of onboarding designed by some top SaaS brands. Popular onboarding screen examples (details in the article): Slack: onboarding page for first-time users. Notice how warm and friendly the welcome message is.

Customer Experience 86

Customer Experience Analytic Tools Research Software Data Visualization 86

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Social media mention/reach reporting dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

Userpilot

NOVEMBER 8, 2022

Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. In-app messaging: Allows for real-time customer communication. Sentiment analysis: Just following online mentions of your product/brand is not enough. In-app messaging.

Analytic Tools 94

Analytic Tools Feedback Software Customer Communications Customer Experience 94

Userpilot

DECEMBER 6, 2022

This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. Keep brand consistency across all communications with users.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Customer Experience 84

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 95

B2B User Testing Research Software Analytic Tools 95

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 71

Analytic Tools Feedback Software Research Software Customer Experience 71

Userpilot

FEBRUARY 4, 2022

In this article, I’ll talk about how you can build personalized experiences for your SaaS product the right way. We’ll focus this article on how you can apply product personalization for SaaS. Let’s take a look at some brands and how they use technology to personalize apps at the UI level.

Data Visualization 91

Data Visualization User Testing Customer Experience Product Research 91

Userpilot

AUGUST 18, 2022

In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Add elements that spark positive emotions that build a stronger connection between your brand and your customers. Humanize your product experience with emotional design. What is customer experience (CX)?

Feedback Software 91

Feedback Software Data Visualization Embedded Analytics User Testing 91

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Engagement analytics on Userpilot’s dashboard.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Help articles and FAQs fall under this category. Brand personalization. Onboarding module.

Embedded Analytics 90

Embedded Analytics Analytic Tools Feedback Software Data Visualization 90

Userpilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. You can use the data to create more effective marketing messages and campaigns. Let’s dive right in. User sentiment data in a Userpilot profile.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that. The menu on the dashboard opens up and moves along as a user progresses with onboarding.

Customer Experience 91

Customer Experience Analytic Tools Customer Feedback Data Visualization 91

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Use social proof to build brand authority. Ineffective marketing : From wrong messaging to low brand awareness, ineffective marketing affects your conversion funnel in many ways.

Data Visualization 90

Data Visualization User Testing Analytic Tools Feedback Software 90

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. But how can you make use of it? Let’s dig in!

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Segment passive customers and offer them targeted offerings through in-app messages. You should take proactive action to mitigate brand damage by considering them as threats.

Data Visualization 86

Data Visualization Feedback Software Product Research Analytic Tools 86

Userpilot

APRIL 30, 2022

In this article, we will cover everything about in-app notifications. In-app messaging is a type of message that is sent to users while they are active in the app. In-app messaging is a type of message that is sent to users while they are active in the app. Without further ado, let’s get started.

Feedback Software 92

Feedback Software Analytic Tools Software Review Customer Feedback 92

Userpilot

JANUARY 18, 2022

Implement a preloader to make the product or app look more professional, reinforce the branding and product positioning, make the waiting time pass more quickly, and ultimately stop users from leaving the page or app before it’s ready to use. A preloader reinforces branding. Userpilot dashboard preloader example.

Analytic Tools 91

Analytic Tools Research Software Data Visualization Customer Experience 91