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Announcing Intercom’s new AI features

Intercom, Inc.

Robin Salimans, CTO at Luna “I say this about every new Intercom feature, but this time, I’m telling the truth – this could be my favorite! Composer AI features Our customers spend almost half of their Inbox time in the composer – the text field where they write messages to their customers. Great stuff!”

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We’re doubling our product teams in San Francisco, Dublin & London

Intercom, Inc.

Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way that had never been done before. Paul recently published this article on why product people choose Intercom over other companies. Paul needs no introduction for most of you reading this.

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Breaking through the hype: a practical guide to building an effective AI strategy

Modus Create

As Modus Create CEO Pat Sheridan succinctly puts it in his article on the top digital transformation trends , “As enterprise leaders, we need to figure out how AI augments and supports overall digital initiatives before blindly investing.” to “What should we consider?” Just 22% of companies with 10,000+ employees cited AI/RPA as a core focus.

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Quality and consistency: Best practices for building a strong, scalable support experience

Intercom, Inc.

This is the third in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve. Balancing technology with a personal touch.

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How do we feel about being called ‘women in tech’?

Intercom, Inc.

More, while women have been taking more and more jobs among top technology executives, at big U.S. firms, only 18% of chief information officers or chief technology officers are women. You can message us on Twitter or record a voice memo on your phone and send it to us on podcast@intercom.com.

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How Airbus gets actionable cyber threat intelligence to customers in minutes

Roy Madden

Instantly sharing articles with external email addresses. Remi says “The Airbus Cybersecurity team had developed a clever workaround with IFTTT to send articles to a list of six external customers.” The Airbus Cybersecurity CTI team sends articles instantly from Feedly to external recipients via email, by tagging them in the Notes.

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11 Key SaaS Roles and Responsibilities in 2023

Userpilot

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers.