The Product Coalition

AUGUST 12, 2023

One pillar of product management is the user experience. In design, Gestalt principles guide creating cohesive and intuitive user experiences.” Continuity and Closure: Crafting Seamless Experiences Continuity and Closure are Gestalt principles that drive the sense of visual flow and completeness.

Product Management 111

Product Management Product Manager User Friction Management 111

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. This guides your feature ideation process and ensures you prioritize features based on their ability to meet user needs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. Funnel analysis can help you identify the general area where users experience friction.

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? This is exactly what the article deals with, so if you’re after the answer to this question, you’re in the right place. Let’s get right to it!

Product Research 103

Product Research Customer Feedback Data Visualization User Testing 103

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? Increased customer satisfaction.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Let’s get into it!

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. The approach is very customer-centric so it helps you design products that not only are functional but also satisfy users’ psychological needs. Let’s get to it!

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

Userpilot

OCTOBER 9, 2023

This article provides the guide you need. TL;DR A pilot is a test release of a product or feature to a select group of users, designed to gather feedback and validate assumptions. Having this initial test will save you from making a large investment into something users won’t adopt.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization User Testing 105

Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? Take Microsoft Office as an example. Unfortunately, the development effort took longer than expected.

Product Research 218

Product Research Customer Experience User Testing Analytic Tools 218

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), price matching, undercutting, or differentiation)?

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

OCTOBER 21, 2022

If you're after the answers to the questions, you're up for a treat because that's what we're exploring in the article! Minimum Viable Experience (MVE) describes how your users must feel when they interact with your product to stay with the company and keep using the product. Got your seat belt on?

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. To improve your company valuation, reduce churn by optimizing the customer journey , use feedback to improve customer experience, optimize your pricing strategy, focus on account expansion , and leverage product virality for customer acquisition.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Such a mindset enhances the customer experience and fosters long-term relationships.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. Next, you have to dig into your potential customers: Who are they? Use in-app surveys to collect customer feedback.

Product launches 105

Product launches Product Research Data Visualization Research Software 105

CardBoard

AUGUST 18, 2023

This article is your guide to answering those questions. We’ll dive into the world of product metrics, explore examples of product quality metrics, discuss how to measure product value, and differentiate between product metrics and growth metrics. They help you answer questions like, “Are users finding value in our product?”

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Feedback 52

UX Studio

OCTOBER 11, 2022

It’s no longer an option to offer your customers mediocre digital customer experience. They expect a personalized and seamless experience across all your channels. In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important?

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! The latter is riskier but potentially more rewarding as it can truly differentiate your product in the market. Your SaaS may also have a product launch manager , but I feel you wouldn’t be reading the article if that is the case.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. Customer focus is a company culture that prioritizes customers over products. Read on to learn more.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 98

User Testing Research Software Customer Feedback Feedback Software 98

Userpilot

JULY 24, 2023

In this article, we take a deep dive into the technicalities of a product launch. An effective product launch checklist includes the following: Define your target audience and build out your user personas. Conduct market research to identify competitors and determine avenues for product differentiation. on social media.

Product launches 98

Product launches User Testing Product Research ChatGPT 98

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This article will equip you with all the necessary knowledge about: types of data can be tracked. tools to use to capture user clicks. User journey and funnel analytics tools.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Usersnap

JUNE 27, 2023

But for startups, the challenge of finding 100 willing beta users can feel like an insurmountable obstacle. In this article, we’ll unveil the secrets of beta testing and unveil game-changing strategies to redefine your approach to product launches.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

JULY 14, 2021

So we’ve classified the different alternative onboarding tools by a) user persona b) JTBD (Job-To-Be-Done – in other words, what you want to use the tool for). Because still – there are some differentiators that may affect your choice. User persona Userpilot’s most suitable for: ? There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Chameleon vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Chameleon vs Whatfix for user onboarding – differences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. Want to learn more about user onboarding best practices? Read Luca’s blog post about how to create a delightful first experience. We managed to solve most of the user problems. The problem.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product. Set prices based on value.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

FEBRUARY 22, 2024

It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy. TL;DR SaaS customer support is the process of assisting customers who use your product.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Collect the data and identify experience gaps to fill.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

APRIL 7, 2021

In this article, we will be doing an overview of what user engagement metrics are, how to find your user engagement metrics, common mistakes in measuring user engagement, and of course, a big list of metrics. Learn from these rates and compare them with your other user engagement metrics.

Onboarding KPIs 92

Onboarding KPIs User Testing Customer Experience Customer Feedback 92

Userpilot

MARCH 31, 2023

If you’re after the answers to these questions, you couldn’t be in a better place because that’s exactly what we tackle in this article. TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey.

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

Userpilot

MAY 14, 2024

A customer behavior model reveals the external and intrinsic factors influencing buying decisions. By understanding how your target audience thinks, you can create products, experiences, and marketing materials that resonate with them. Customer behavior models also help them improve user experience and boost customer retention.

Data Visualization 99

Data Visualization User Testing Analytic Tools Customer Experience 99

Userpilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. It’s no longer enough to attract new business; the key to sustained success is keeping your existing users engaged and satisfied in the long run.

Feedback Software 104

Feedback Software Analytic Tools Customer Feedback Customer Experience 104

Userpilot

AUGUST 28, 2023

As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users. It empowers customers to connect with you on their preferred channels, improving customer engagement.

Analytic Tools 98

Analytic Tools Research Software Customer Communications Data Visualization 98

Userpilot

JUNE 16, 2021

Microsurveys make for a fast and easy way of collecting user sentiment and acting on it to improve your product. In this article, I have collected 16 of the best microsurvey templates for SaaS you can use for inspiration and for implementing in your SaaS business. How has your experience with our tool been so far?

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

Userpilot

JULY 20, 2023

A great customer self-service portal should be easy to navigate, provide content in multiple formats, show personalized content, and be accessible from any channel or device. Self-service options can include product documentation, educational resources, community forums, help articles, FAQs, and AI chatbots. Article analytics.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98